Hotel Aulum — Hotel in Herning Municipality

We were supposed to stay in this hotel during the Nordic winner dogshow in Herning. I have been travelling a lot - but never seen something like this. I have been booked room for 2 person. When we arrived to the hotel, we went to reception and waited about 10 minutes till receptionist came. ||||She just gave us the keys and said that the room is outside the main building. Where? we were wondering. We found the another building and finally also our room. We opened the door for our room and the smell was terrible. Room was also super hot and SUPER TINY!!! Our car is almost bigger than this room... Anyway, the condition of the room was inferior. Beds were unconfortable. And when we went to the bathroom, the bathroom door was full of MOLD!!!!||||So we went back to the reception and said to the receptionist that we can't stay at the room, because there is mold at the door and I have a asthma. They said us that we can change the room or they can ask the cleaning lady to CLEAN THE DOOR?!??! We decided to change the room and we got the room from the main building but there was same problem: shower fall was in a MOLD. By then it was 10 o'clock at the evening so we were have to stay there. After a sleepless night we drove away. Oh yes... And we checked the breakfast table before leaving... Flies were flying among the bread and...

Ankom til hotellet og allerede ved ankomsten tænkte jeg, det ser ikke helt godt ud. Ved receptionen sagde jeg mit navn, hvorefter der blev bladret rundt i en masse papirer for at finde min reservation til trods for at sedlen lå øverst i bunken. Efter et par minutter blev der taget en nøgle ned fra væggen og derefter - på en andens reservation - streget det værelses nummer jeg fik over. Jeg fik nøgle og gik til værelset. Døren ind til værelset havde mange skrammer og man kunne se at den var forsøgt brudt op. Jeg kom ind på værelset som var indrettet med gamle slidte møbler og der lugtede indelukket. Jeg gik kiggede lidt rundt og ud på badeværelset - og tænkte - godt det kun er for 1 nat. Jeg tændte for fjernsynet - eller rettere forsøgte - for der var intet signal. Jeg gik til receptionen og fortalte det hvorefter jeg fik af vide at det ikke kunne passe - for det gjorde det dagen før. Receptionisten gik med op på værelset og efter mange tryk på fjernbetjeningen gav han mig ret. Jeg bad om et andet værelse men det kunne jeg ikke få, da alt var udsolgt. Jeg blev lovet at de ville klare problemet men efter 2 timer fik jeg blot beskeden om at jeg havde et problem.... Fjernsynet ville ikke komme til at fungere. Så det måtte jeg bare leve med. Det kan jeg skam også sagtens men hele attituden omkring problemet sammen med den enormt dårlige stand, gør at stedet absolut har haft besøg af mig for...

This is by far the most disgusting room I've ever seen. It smells like mold, and it has mold. The black kind... It lives in the bathroom and is pretty aggressive.... 🤢

The most provocative thing, however, is that they actually HAVE ok rooms, they just don't bother to use them when the hotel is not full....

We got a better room, but no apology and no compensation... Just a new key..

We are never...