Stately rooms in a venerable hotel offering a restaurant, parkland & a medieval wine cellar.
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Please note that my rating is based on my personal experience, and might not apply for staying at this hotel in general. We booked one of the most expensive suites at the hotel, but the general toilets were right ouside our room, and some very loud handdryers were starting out of the blue Aprx. every half hour, making it impossible to get a good nights rest. Bringing it to the attention of the receptionist resulted in: "What a shame, the electrician were here just yesterday...he could have looked at it".. I expected they would get the problem sorted.. But not so...4 nights of my vacation ruined by negligence... Checking out, and being asked if everything was to my full satisfaction, I said not the case, and repeated the problem with the dryers going off at will, and sounding like a small rocketship.. A young helper at the castle, heard me, and said they jumped half a meter when they were in the area and they went off..(Seemingly a known issue..). Receptionist said...I have noted your complaint.. Now 2 weeks after, having heard nothing, not even a small sorry for ruining your stay, and part of your vacation, I must say the one star is only because the roof wasnt leaking. Other rooms might be okay, but my experience was definetely not, and under all circumstances, I would call the service...
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Absolutely horrendous experience. Went here with my family to celebrate my dad's 70 year birthday - and after arriving we got LOCKED OUT from the hotel by the hotel staff. We tried calling all the available numbers the hotel put up on their home page but to our avail no one was picking up the phone, effectively leaving myself and three other family members locked out from our rooms and valuables. Our entourage of 6 people were forced to spend the night in ONE room with TWO BEDS.
An absolute disgrace and I do not recommend ANYONE in their right mind to stay here! Avoid...
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Stor skuffelse!!
Slottet trænger i den grad til renovering lige fra personale til rengøringen på værelserne som var meget mangelfuld med spindelvæv, støv og bla. hår i håndvasken.
Stort hvipsebo oppe under tagrenden, ledninger hænger og dingler rundt om hele slotsbygningen, ledningsender stikker ud og op alle steder og en gammel afmeld tilgroet Citroen Berlingo som bære præ af den har stået der et stykke tid i siden Slottets gårdplads! Super flot og i idyllisk !!!
Slottet faciliteter trænger i den grad også til en gennemgribende renovering og rengøring!
I omklædning området til poolen var der ingen lys til at klæde om i, koldt, beskidt, ødelagte klinker, ingen fungerende bruser til at skylde sig under og ingen sæbe til at vaske sig i ! Selve poolen var iskold og ikke rengjord! Masser at sorte belægninger i kanterne, på bunden og i loftet af rummet (skimmelsvamp?) Tennisbanen ligner noget fra Tjernobly!! Fuldstændig tilgroet og på ingen måde plejet.
Restauranten ved jeg slet ikke hvor jeg skal begynde (jeg tror ikke der er spalte plads nok) men det er nok noget af det værste jeg til dato har oplevet. Fuldstændig uspiselig mad og amatøragtig service.
Hotellet trænger i den grad noget ledelse, for der er ikke nogen!!!?? Nogen som kunne sætte en ordentlig standard og lave en "rød tråd" igennem det hele, for det trænger der virkelig til.
Jeg kan kun sige at jeg aldrig kommer igen! Hverken der eller på andet af kædens slotte. Skulle du dog alligevel vælge at booke på Kokkedal Slotshotel kan jeg kun ønske dig al mulig held og lykke og håber for dig at du har...
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