Hotel Marina — Hotel in Rudersdal Municipality

This hotel does not collect feedback from its customers in a systematic way. Therefore shortcomings to their service are not noticed by the personnel, and not corrected. A short list: It was freezing outside. I got room number 124. This room sits at a corner of the building. The temperature in the room could not be heated more than just about the freezing temperature, although the heating system was at its maximum. The heating system is badly designed. First of all it is far to small to be able to heat the room. It should be replaced by a heater which is about 5 times bigger. Second, the heating system is mounted badly. It is mounted close to the window, and the curtain goes in front of it. So most of the heat is wasted. I mentioned this to the reception: they have no system for logging complaints. The temperature was so cold i needed all covers present in the room to keep me warm.

The room smelled badly. Reason: fungi, because the room is not enough heated.

When using the wash table: the valve to drain the water away could not be operated.

Soap: the soap distributor on the wall did not work. = no soap

Television: although there was a television, it contain nearly exclusive local programs. So nothing to be watched for a person non-local.

At breakfast: There was break. You had to cut it yourself. No issue for me, but then they supplied a knife which could not cut the bread. Nobody of the people present complained.

Breakfast cereals are supplied. But they forgot the milk.

Cheese. There was cheese on a cutter table. But the table could not be moved so that I was able to cut the cheese.

A continental breakfast is offered, but they do not offer potatoes.

The parking in front of the hotel invites to park close to the hotel. However, in the morning, you have a parking ticket. They forget to ask at the reception when checking-in at the hotel. Cost of the ticket: more than a night in the hotel. You can cancel this at the hotel reception, but you have had the unpleasant surprise.

Most hotels have a form available, where you can submit your experience and your suggestions for improvements. This hotel does not have this. The consequences are unpleasant experiences in...

My wife and I stayed for 6 nights. We paid extra for a 'renovated' room and ended up living out of suitcases for almost 7 days, as the room had NO Wardrobe, cupboards or drawers ! Despite our protest we were told all the other hotel rooms were the same !||Also the hotel parking was managed by a separate company, ParkZone who it appears were in collusion with the hotel management to catch hotel guests who were deliberately mislead into not complying to the letter with ParkZone's ridiculous registering procedures which we later found to our cost needed to be updated regularly and were not for the period of the stay in the hotel ! ||On arrival on 5th Oct. 21 we were registered for parking by the hotel with ParkZone and were advised later we should re register with them again on the morning of Sat. 9th Oct 21. In the event we re registered (we thought in advance for convenience) on the evening of Fri the 8th Oct at 21.31. , having returned with our car to the hotel at 20.45 that evening. ||However despite being booked at the hotel until 11th Oct 21 our original ParkZone registration apparently expired earlier that evening and we found a ticket on our car the following morning which resulted in us having to pay ParkZone a fee of 990DKK = €104 despite the fact that we were long term hotel guests !! ||At the time of booking this hotel was representing itself on it's website as being part of the Core Hotels group. We complained to Core hotels about the above problems only to be told by Mr Peter Haaber the owner of Core hotels that the Hotel Marina had not been part of his group for many years and was now...

My wife and I stayed for 6 nights. We paid extra for a 'renovated' room and ended up living out of suitcases for almost 7 days, as the room had NO Wardrobe, cupboards or drawers ! Despite our protest we were told all the other hotel rooms were the same ! Also the hotel parking was managed by a separate company, ParkZone who it appears were in collusion with the hotel management to catch hotel guests who were deliberately mislead into not complying to the letter with ParkZone's ridiculous registering procedures which we later found to our cost needed to be updated regularly and were not for the period of the stay in the hotel ! On arrival on 5th Oct. 21 we were registered for parking by the hotel with ParkZone and were advised later we should re register with them again on the morning of Sat. 9th Oct 21. In the event we re registered (we thought in advance for convenience) on the evening of Fri the 8th Oct at 21.31. , having returned with our car to the hotel at 20.45 that evening. However despite being booked at the hotel until 11th Oct 21 our original ParkZone registration apparently expired earlier that evening and we found a ticket on our car the following morning which resulted in us having to pay ParkZone a fee of 990DKK = €104 !! At the time of booking this hotel was representing itself on it's website as being part of the Core Hotels group. We complained to Core hotels about the above problems only to be told by Mr Peter Haaber the owner of Core hotels that the Hotel Marina had not been part of his group for many years and was now...