Hotel Søgården Brørup ApS — Hotel in Vejen Municipality

As someone who travels 200 days a year for work, I have stayed in my fair share of hotels and bed & breakfasts. I'm sad to say that this experience is the worst to this day. The member off staff I booked with over the phone was sweet but when we arrived later the same evening the hotel reception was actually the bar in a bowling alley. That sentence alone is bizarre... it was noisy and surreal to check in, in the middle of the local bowling team's practice on what must have been at least 10 lanes, right there in the reception area of the hotel. Not in a separate room - right there! ||||I get my room and walk out to the separate building I've been told the room is in. The doors are flimsy and the locks too. In the long corridor truckers and builders are hanging out drinking canned beer. As I unlocked my door I was instantly hit by the strong, strong smell of vomit. Someone had obviously been sick all over my hotel room and it was like walking into a wall. My stomach instantly turned and the smell was so overpowering that I nearly threw up myself. I had been informed over the phone that the two rooms given to myself and my colleague were the last ones and we had also witnessed another builder trying to get a room but being turned away, as we checked in so I knew there were no other rooms.||||The room was dark and gloomy - turning the lights on did little to light it up and there was a single thin duvet folded over on half of the double bed.||||The extreme smell of vomit forced me to open the patio doors to let in the winter cold. There was STILL no way of breathing or spending any time in that room. The bathroom was even worse. The smell was so strong in there that I very nearly was sick myself as I poked my head inside and it is a MYSTERY to me how a cleaning service could enter that room, put new sheets on the bed and stay in there for long enough to clean up after the last guests. I'm a tough cookie and not overly sensitive to things but the smell was so awful that staying in there for more than a couple of minutes was completely impossible.||||The reception staff at the hotel left and closed up at 9.15pm so there was no one to speak to about the problem. Instead I moved my things back into the car and left for dinner with my colleague, leaving the patio door open to try to air it out. We were gone for 3 hours and when we returned the smell was still just as bad. I was forced to keep the bathroom door completely shut to even be able to enter the room and I ended up getting ready for the night in my colleagues room. Sleeping in that room would have been absolutely impossible and it is insane to think that someone deemed it okay to continue to rent that room out in that condition! To charge someone for a stay in a room that STINKS of vomit isn't right and it shouldn't have been offered to us in the first place. If a room needs professional cleaning and airing out before you rent it out again you charge the guest that threw up all over it for the clean and you don't rent it out again until it's smell free!||||Disgusted with the fact that they tried it and would never, ever return again. There are other nearby options and it's a 25 drive to Kolding or Esbjerg where you can stay in a comfortable Comwell or Scandic for the same price or a little bit more and you're guaranteed proper hotel staff and standards. This...

I stayed here with my small family during our summer vacation in denmark! We liked the hotel very much! We booked for 2 nights, and we tried to Get the room for one third night but unfortenatly they where fully booked so we had to check out!||Everything is at groundfloor! In the backyard there was several things for our daughter to do! Small carusells, mini golf, and some jumping toys!!!The room had one double bed and one bunkbed! The small terrace outside the room had some outside furniture to sit in! Free large parking just outside! Only thing we found missing was the aircondition! It was a bit hot so we had to sleep with the terrace door open! The bathroom was fine, very spacious shower! ||The breakfast was very good and You could eat outside! ||They had a variety of bread rolls and cereals! Boiled eggs,scrambled eggs and bacon.||Some cheeses and meats+ fruit and yoghurt! There where also tea-coffee and 2 types of juice! Only thing i found missing was theese delicious danish pastry's!! (Wienerbrød)||And when the kids are done eating they can run around in the garden and play while You have more breakfast and a coffe! ||The guy who seemed to be the receptionist/bartender was very polite and service minded! ||There was a bowling area inside the hotel and they had a restaurant with a menu we wanted to try, but we didnt Get the chance! Legoland was ca 40 minutes drive. ||I Will not hesitate to book a room here again! I can recomend this hotel especially if You have your kids with You! ||I do not think it was a very cheap hotel but You Get your...

Som selvstændig må man spørge sig selv:

Hvordan driver jeg min forretning, så den fremstår seriøs og indbydende?

Hvordan sikrer jeg mig, at jeg har tilfredse og glade kunder?

Flg. er et skoleeksempel på hvad man IKKE skal gøre:

Vores forening havde forud aftalt 2 datoer med Søgården i Brørup for at være fleksible overfor dem – fik de et stort selskab ind ville vi være parate til at tage den modsatte dato. Det endte med den mindst ønskede dato, men vi sendte først invitationerne sent ud, så det gik. Derefter brugte vi så nogle tusinde kroner på årets medlemspenne til vore medlemmer – påtrykt var ”Søgården” – og dermed fangede bordet. Der var ingen vej tilbage.

MEN:

Søgården fik et stort selskab ind, og så vejede hensynet til deres økonomi større end vores. De kunne tjene flere penge – og dermed var vores udgift til årspenne irrelevant for dem. Vi fik derfor et opkald om, at vi alligevel ikke kunne være der! I foreningens 34 årige historie havde vi aldrig oplevet noget lignende. Vi var dybt chokerede. Årspennene var trykt og betalt – invitationerne var sendt ud og folk havde tilmeldt sig! Vi holdt hårdt på at en aftale er en aftale, og det endte med vi blev proppet ind i et alt for lille lokale. Der var ikke økonomi til at trykke nye årspenne – så vi havde ikke noget valg. Vore medlemmer var ikke just tilfredse, men vi valgte i fællesskab at tage ”ja hatten” på, og klare årsmøde så godt vi kunne med den plads, der var til rådighed.

Desværre var dette kun begyndelsen til vores problemer. Vi havde bestilt kaffe med kringle og lagkage. Pludselig var der ikke lagkage med i prisen, og vi måtte acceptere en merpris. Havde der så været lagkage nok – men hvordan man forestiller sig at 30 gæster skal kunne dele 2 små lagkager er udenfor vores fatteevne. Ikke alle fik altså lagkage – men responsen fra ejerne var alligevel overraskende: Man anklagede højt gæsterne for at have taget for store stykker! Ja – det var helt utroligt. Virkelig??

Det skulle blive værre – meget værre! Da vore medlemmer, slukørede og skuffede, havde forladt mødet, skulle regningen betales. Da kom der endnu et chok: Der skulle betales LOKALELEJE! Vi havde i de foregående år været der 3 gange, og der blev aldrig betalt lokaleleje – noget vores lille forenings økonomi ikke tillader. Man påstod, det fremgik af vores bekræftelse – men en sådan havde vi aldrig modtaget! Vi bad om en udskrift – men den var dateret på selv mødedagen – så det havde ingen validitet. Vi var meget uenige, og så toppede man det overfor os med dette udsagn: ” Vi kan jo ikke have jer rendende her, når vi ikke tjener penge på jer”. WOW! Det er nok det mest fornærmende udtryk, man som betalende gæst kan blive mødt med.

Vi tillod os så at forespørge om vores søsterforening, der også planlægger deres årsmøde der, var blevet gjort bekendt med alle priser? Så hoppede kæden helt af, og vi blev gjort bekendt med, at vi fremadrettet ikke var velkomne på Søgården – og et skarpt ”FARVEL!”

”Dialog” var under hele forløbet nærmest et ukendt begreb, og vi må anbefale, man kraftigt overvejer, om man tør afholde sit arrangement...