Casa de Campo Resort and Villas — Hotel in La Romana

I am writing this review not simply as a disappointed guest, but as a father. My recent stay at Casa de Campo in the Dominican Republic was marred by an extremely serious and traumatic incident involving my daughter, who was subjected to sexual harassment by a hotel employee who delivered room service on the property. This individual specifically targeted my daughter and was likely watching her for at least a couple of days. This individual delivered room service to my wife and me and also to my son and daughter’s rooms the night before the incident. On the day of the incident, we again ordered room service, and our order was delivered first and not by the individual who had delivered the night before. My daughter’s order, however, was delivered by the same individual that delivered the night before. Upon entering the room to set up the table, he began engaging in conversation with my daughter, initially just asking if she needed anything else. Immediately, though, he began approaching my daughter, touching her face, pulling on her hair, making sexual remarks, and then getting closer to her face. My daughter froze. She was terrified as this individual was likely 6’5” and 200 lbs, while my daughter is 5’3” and weighs less than 100 lbs. The individual then told my daughter that he liked her and proceeded to rub against her face. When my daughter pulled away, he stopped and left, but not before telling her to think about it and telling her that he wanted to be alone with her and that he knew a place they could go.||||Immediately after the individual left, my daughter called me in tears. She told me what happened, and I immediately ran to her room. As soon as she told me what happened, I reported the incident to hotel management, who said they were sending someone from security. As I was consoling my daughter, I noticed that there was a person in a white vehicle parked outside of our rooms. At first, I did not know whether the individual was the person of interest. A few minutes later, security showed up and confirmed that the individual that was in the car was the same person who had attacked my daughter. Upon learning this, security took him away. I immediately told management that I wanted to press charges and asked that he be arrested immediately. The hotel detained the individual but, for some reason, was not planning on calling the police or taking any serious action. It wasn’t until I got really mad and started threatening the manager with a lawsuit that he finally agreed to bring the individual to the police station. Both my son and I went to the police station to file the report, but because it was “too late,” we could not file it. We were told to “come back tomorrow.” The police’s lack of cooperation was not surprising as it was very clear to me that they were not taking this case seriously. It wasn’t until I started making calls to local attorneys that the police officers changed their attitude and started being more sensitive to the issue. After about 90 minutes, the individual was finally brought to the police station and was arrested. I was then asked to come back the next day to file the official report. ||||What made the ordeal exponentially worse was the hotel’s appalling response, or rather, its complete lack of one.||||Rather than showing any sign of compassion, urgency, or professionalism, the staff and management treated the matter with cold indifference. Not once did anyone apologize. Not once did anyone express sympathy. And not once did the hotel offer any meaningful action, investigation update, or even a token acknowledgment of the trauma inflicted.||||The dismissive and aloof attitude of Casa de Campo’s employees added insult to injury. It was as though the safety and dignity of their guests, particularly young women, were simply not a priority. We were met with silence, deflection, and a shocking lack of basic human empathy.||||This was not a minor service complaint or a logistical inconvenience. This was an incident that should have triggered immediate concern and an urgent, transparent response. Instead, we were left to deal with it alone, emotionally, logistically, and legally.||||What we hoped would be a memorable and restorative family vacation turned into a nightmare, compounded by the hotel’s unwillingness to act responsibly. If you are considering a stay at Casa de Campo, please know this: beneath the luxury and the curated images lies a culture of negligence where even the most serious guest concerns are ignored.||||In addition to filing the police report, we also reported the incident to the U.S. embassy, who was very responsive and is already conducting an investigation.||||On 8/2 we left Casa de Campo as the looks and attitude from several employees made it clear that we were being viewed in a very negative way. And there was no way that after this incident we would continue staying here. I demanded a full refund of all charges, to which the hotel immediately agreed to, but not before I signed a letter stating that I would not proceed with any legal action against Casa de Campo. ||||I hope no other family has to experience what mine went through—and I sincerely urge Casa de Campo’s management to reflect on the gravity of...

On arrival we were welcomed with a glass of bubbly which was a lovely touch. We were asked by the check in staff to provide a credit card with which $700 dollars was to be added to cover for any breakages, this we was not advised of by TUI. Please be aware. We booked this holiday 14 months in advance of our arrival whereby we requested through TUI and also the hotel itself for one double bed and not two separate beds and also a high floor with balcony not a terrace, we were advised that our room would have two beds. I explained that our request had been made previously a long time ago. We also chose the hotel room as they were recently updated and were looking forward to having the lovely white decorated rooms. We were then advised that we would be upgraded free of charge to an Elite room to include 1 double bed. We were taken by golf cart to our room, the roof itself was very spacious but very dated and smelt musty as if it hadn't been used for some time and was also a ground floor room which we had requested NOT to have.

The safe then did not work so reception had to be called in order for an engineer to attend.

One day we returned to our room to get showered and ready for dinner after a day at the beach only to have no water whatsoever so couldn't shower or use the toilet. We telephoned reception to report the issue and was advised that the water would be back on for 6.15pm, it wasn't so we had to use cold bottled water to at least wash our hair, very unpleasant. The hotel didn't bother to communicate any info with us. One evening our cart was taken by our neighbouring guest. We weren't permitted to use their cart. On return from dinner we expected the cart to be outside the hotel area, it wasn't. Reception advised that it had in fact been returned to outside or room, we then had to walk to our room only to find that it was not. After phoning reception it turned out the neighbouring guest who had taken the cart by mistake had experienced a break down, somebody then turned up at our room with a replacement cart. None of this was explained to us by anybody and we were left completely in the dark. Not professional at all.

One evening we took dinner at Altos De Chavon and took the shuttle bus. When we were ready to return the shuttle buses were listed as being on the hour and every half an hour. We arrived at the collection point at 8.55pm, no shuttle, 9.30pm came and went and so did 10.00pm still no shuttle. We ended up trying to explain to a security guard who had no english that no shuttle returns had arrived and they had to arrange for someone to collect us. Very poor indeed.

Our check out was another story, we arranged for a private taxi to collect us from the resort. We were advised from reception that we would need to provide all the booking information the day before, which we did. However, on our departure day and speaking to one of the female receptionists it became intolerable. She requested that we had to contact the taxi operator via Whatsapp in order to obtain the drivers ID before they would be allowed into the complex. We asked how could we do this when we did not speak Spanish, the receptionist was very curt, rude and unhelpful and the whole episode became stressful, as time was passing on in order for us to reach the airport in time for our flight. In the end my husband had to speak with management in order to assist. A very unpleasant ordeal. The hotel grounds are absolutely beautiful, as is the beach area and infinity pool. We took breakfast and occasional lunch every morning at Lago buffet, all of the staff here were very professional, friendly and very courteous. Shout out for Ramon and Joel. The staff at La Cana and La Casita were amazing as was the food. SBG first visit was very quiet, food fantastic, second visit very busy and the food and service was mediocre at best. Our room was cleaned impeccably by Anyie, thank you. Majority of the staff are lacking in English which made all communication very, very difficult. Ensure to wash off sand to avoid sand mite bites. We wouldn't...

I believe this hotel is overrated due to the hype because of social media and celebrities. I stayed in the hotel for four days, which was more than enough since I was ready to go back home due to the disappointment.

The first thing I noticed it’s that it was impossible to communicate with the hotel for reservations. Before arriving yet everything requires a reservation. They would take DAYS to reply with a confirmation or just reply in general with the inquiries I had.

I booked transportation through the hotel, which never arrived and no one cared to inform us that it was canceled or anything had happened with the reservation. I ended up having to take a taxi for an hour to the hotel. This has nothing to do with the hotel, but the taxi broke down twice because they had a flat tire. At the time, I believed it was a set up to get robbed, thankfully the taxi did have a flat back to back and I made safe to the hotel.

I contacted Ámbar Ramirez for info on the spa, she informed me the only available time was Friday at 2 pm. I thought it was perfect, which is exactly with what i responded. I arrive at 1 pm on Friday (an hour earlier, since that’s what was recommended) only to find out my time was changed and no one informed us until we go to the Spa. Ambar Ramirez choose the wrong date, she put it for 2 pm on Saturday, which was an inconvenience since I had already planned on going to the beach with my family all day. I contacted Ámbar to informed her she had made the wrong reservation, still waiting for a response from her. I found it rude that she couldn’t even reply to my email apologizing for her mistake. Once we did the spa itself, it was a really good experience thanks to the massage and the amenities.

Another thing I realized while staying in the resort is that the Staff is extremely unwelcoming. While I was Checking into horse back riding no one greets you, you enter the room to check in, and the staff just looks at you with a blank face, which you’re forced to just say hello and let them know why you’re there.

Checking into the shooting classes no one greets you either, all the employees just stare at you, then point you to the main desk. My shooting instructor was one of the few that was extremely helpful and nice staff that I met.

Service is just delayed everywhere you go. I’ve always believed since tip is included, the waiters don’t care to provide a good service. Drinks take forever to arrive, and once they arrive, nobody will ask if you want a refill or if they can get you something else. Be prepared for that one drink, to be the only drink you have throughout your meal. No dirty plates or cups get picked up.The food itself was really good, it will take at least a hour to arrive but it was good, desserts were also good. Once you ask for the bill, that’s going to take about 30 minutes to get. Takes 2-3 hours to eat anywhere, which is annoying.

When you have the all inclusive package, you have to take a card everywhere with you. It can become inconvenient since it must be with you at all times. I was in the pool, went to go order drinks, which they didn’t let me ordered unless I showed them my card. I had to get out of the pool, go to my bag, grab the card then come back in the pool bar in order to get my drinks. Maybe upgrade their “Identification cards” to scannable bracelets especially for being a pool/beach resort where you normally don’t carry a wallet while you swim.

Needs more pools for how big the resort is. The pool in the beach area looked like a small community pool, which was extremely packed that made you not want to get in the pool.

Lastly, When we went to check out we had to correct the employee twice to not over charge us and apply our credit since the spa was already paid.

The good thing was the Golf cart is nice to have 24/7. Room was nice, spacious and clean. Altos de Chavon is the nicest area to explore and both restaurants there were the best ones. Especially the Italian restaurant, totally...