Cocos Hotel — Hotel in Salinas

Absolutely awful experience at Cocos Hotel. We stayed here over New Years, and ended up booking the only room available online (a triple room). When we arrived, we were taken to a small room at the very back of the hotel, with only a bed in the room (a double room). We considered staying in the small room, but upon remembering the high rates that we were forced to pay for a triple room, we decided to go back to the front desk (hoping to either get moved to the right room, or get some money back for the change in price). The girl at the front desk argued with us, saying that there was only two of us, and that we should stay in the double room. We tried to explain that we'd paid for a triple room, and that we should have received what we'd paid for, but she threw her hands up and claimed that she didn't understand us. We left the desk stating that we would be writing an online review for the hotel. A few minutes later, someone came to our room and told us to quickly get our things as they were moving us to a new room. They moved us to a triple room, which we appreciated as it was what we had paid for. The rest of our experience was in keeping with our introduction to the hotel. The staff treated us rudely, ignoring us occasionally and giving us dirty looks, making us feel uncomfortable for asking to be put in the room that we'd paid for. The rooms themselves were basic - the air conditioner was broken, the towels had large holes in them, there was a dead cockroach on the floor when we entered the room, there was no toilet paper in the bathroom, and the water pressure in the shower was quite terrible. If you are looking to get ripped off and treated badly, then this is the place for you. If you are looking to have an enjoyable experience, then don't stay here. This place is rundown, and they seem to scam people consistently. Terrible,...

Absolutely awful experience at Cocos Hotel. We stayed here over New Years, and ended up booking the only room available online (a triple room). When we arrived, we were taken to a small room at the very back of the hotel, with only a bed in the room (a double room). We considered staying in the small room, but upon remembering the high rates that we were forced to pay for a triple room, we decided to go back to the front desk (hoping to either get moved to the right room, or get some money back for the change in price). The girl at the front desk argued with us, saying that there was only two of us, and that we should stay in the double room. We tried to explain that we'd paid for a triple room, and that we should have received what we'd paid for, but she threw her hands up and claimed that she didn't understand us. We left the desk stating that we would be writing an online review for the hotel. A few minutes later, someone came to our room and told us to quickly get our things as they were moving us to a new room. They moved us to a triple room, which we appreciated as it was what we had paid for. The rest of our experience was in keeping with our introduction to the hotel. The staff treated us rudely, ignoring us occasionally and giving us dirty looks, making us feel uncomfortable for asking to be put in the room that we'd paid for. The rooms themselves were basic - the air conditioner was broken, the towels had large holes in them, there was a dead cockroach on the floor when we entered the room, there was no toilet paper in the bathroom, and the water pressure in the shower was quite terrible. If you are looking to get ripped off and treated badly, then this is the place for you. If you are looking to have an enjoyable experience, then don't stay here. This place is rundown, and they seem to scam people consistently. Terrible,...

Cocos is 'on the malecon' but really only the front office is on the Malecon. I knew this before booking, so it was not a problem for me. The room was adequate with sleeping arrangements for three, as ordered. There was a fridge in the room, the shower was warm (not hot, but warm enough), towels, and blankets on the main bed. The smaller bed had no covers. The A/C worked fine. We accidentally broke a glass and was charged $3.00. ||||There is no longer a restaurant in this place, but you are on the malecon where there is are eating establishments. There is no breakfast, coffee, or juices included, and that is a big negative.||||Overall, not the best quality, but not the worst place by far and you are close to everything. I will say, this place is not made for someone who has challenges on steps and stairs. the floors have a lot of ups and downs. We were not...