Check-in - We arrived tired at night after a 9-hour journey and despite having all-inclusive we didn't get anything to eat, not even dry bread.
We paid for a room with a balcony and a sea view, and we got a room without a balcony. When we reported this problem at the reception, we were told that there was no such room. I would also like to emphasize that the price of the Deluxe Suite is twice as high as a standard room. The gentleman at the reception said that he wouldn't give us what we paid for.
Instead of enjoying our vacation and relaxing, we were worried whether we would get what we paid for. We only managed to change rooms the next day.
Food - We paid for all-inclusive, but unfortunately it was only full board. No alcohol, wine or beer or drinks.
The food was very monotonous and had very little choice. Every day rice, beef, cucumbers and tomatoes. No salads for dinner. From fruit, pomegranates, oranges and rarely melons.
We have never encountered such a poor offer in an all-inclusive package.
We had the impression that the hotel saves on everything.
To get bottled water for dinner, you had to pay extra for it. Two types of juices from the machine, which tasted disgusting, just chemicals.
The coffee machine is open every day only during breakfast until 10:00. In our opinion, it should be available all the time.
Miniature-sized cakes, so that you don't eat too much. In one of the photos there is a piece of this cake next to the salt and pepper shakers to show the real size of the cake.
The rest are some modest biscuits and balls sprinkled with coconut.
Flies sitting on the food in the restaurant.
The waiters don't speak English, if you ask about something, they run to the manager.
WI-FI - very poor signal and disconnects very often. It happened that this WI-FI was not there at all.
Room - the bathroom trash can was always dirty and splashed during the entire stay.
We also got a stained sheet one day.
From the very beginning there was a problem with hot water in the shower. As one of the employees told us, most of the hot water is used in the spa - jacuzzi and hammam.
When we reported the problem with hot water, we were given a key to another room so that we could take a warm shower.
There, unfortunately, the hot water ran out after two minutes.
During a holiday in January, when the evenings are cool and taking a shower in cold water while paying for a hotel is a scandal.
We have never had such a ruined holiday.
So it is not a problem with the room, but the water heating system in the entire facility is inefficient.
It also happened that the water from the tap did not run at all, which can also be seen in the video.
Pool bar - very often there was no employee. There was also supposed to be a snack bar at the pool bar every day - unfortunately this is a lie.
The water in the pool was freezing, maybe 5 degrees.
In the pictures on their website everything looks beautiful, but what good is it when you can't swim in the pool.
There is a constant barker by the pool, who is tiring and annoying.
There is also no music and lifeguard by the pool, but you can hear the sounds of renovations which prevented us from relaxing - drilling and chiseling.
The area in front of the hotel and behind the hotel is incredibly littered and neglected, which can be seen in the attached videos.
In front of the hotel there is one building missing along with the foundations, there is a large hole in the ground, which is unsecured and very dangerous.
If you think you will sleep in one of the colorful houses by the pool, you are mistaken. These houses have private owners.
Overall, we feel disappointed and cheated by Al Dora Residence. In addition, there was supposed to be a sauna, which is not there at all.
We made the reservation through Booking, but even they did not help us.
We paid 47,538 EGP...
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