Cleopatra Sidi Henish — Hotel in Matruh

Northern Egypt – our first experience.|Before this, we vacationed in Sharm, Hurghada, and Marsa Alam.||The biggest highlight here is the sea. It’s an amazingly blue color, and another important advantage – no sharks or other dangerous poisonous creatures like in the Red Sea. This gives a sense of complete safety, peace, and true relaxation.||Hotel Cleopatra Sidi Heneish||This is a place we want to return to.|The hotel is built in a beautiful and modern style. Everything pleases the eye – the buildings and the greenery. Gardeners take care of the territory daily – special thanks to them.||Everything is very convenient and well thought out, there are many pools, but we still spent more time at the beach.||For me, a big plus is the spacious territory. I love running, and doing a lap around the hotel easily makes up 1 km. And how nice it is to run in the evening to the sound of the sea and among beautiful infrastructure!||The most valuable part – the staff||I especially want to thank the HR manager and management, who have gathered a team of amazing employees. Because no matter how beautiful the hotel is, it’s the people who create the service, comfort, and the desire to return.||Assistant Manager – Ahmet Foly. His attention to detail, professionalism, and friendliness are felt immediately. It’s clear that it’s truly important for him that guests feel comfortable. Communication with him is always pleasant, he responds quickly and knows how to find solutions. A real leader and role model for the team. I’m sure that people like Ahmet are what build the Cleopatra brand and make guests come back.||Senior Supervisor – Tarek is a dedicated professional who provides impeccable service. During settling into the room, he was attentive and resolved requests quickly and efficiently. Always ready to help, he creates a sense of reliability and trust. Staff like Tarek strengthen the hotel’s reputation and make guests want to return.||Housekeeping – Saber. Thank you for the cleanliness and order in the room. Always at the highest level. And an extra plus – his smile and friendliness.||Lifeguards and Security||Special thanks to Mr. Shoeib for organizing the lifeguard team.||And especially Alaa Agwa – a true leader, fair mentor, open and kind person. With him, there’s always the feeling that everything is under control and safety is at the highest level. To all lifeguards – huge thanks for their work.||Beach Bar||The bartenders at the beach form an excellent, caring team. They are always friendly, attentive, and provide quick, high-quality service that makes every moment at the beach even more enjoyable.||A special thank you goes to Reda – his work is simply flawless. He sets a true example of professionalism and delivers service on a level that matches the highest standards.||Reception and Animation||Reception – Ahmed Sharkawy. A person who always looks for a way to help and find solutions. That’s rare.||Animation – led by Mido and his team. Well done! Friendly, not intrusive, always ready to chat or invite you to a sports competition.||Restaurants and Cuisine||All waiters work hard and provide excellent service. But I especially want to note Mohamed Tarek – his level of service and attention to detail is like in a Michelin restaurant.||Food and drinks – 10 out of 10. They don’t cut corners on quality and variety here. The food is always delicious and healthy (both for those who want “proper” meals and those who want something indulgent).||Rooms||Modern, beautiful, with quality furniture and plumbing. Also 10 out of 10.||To the Management||A big thank you to Mr. Sherif and other leaders for selecting such a team. It’s exactly these people who shape the Cleopatra brand and create the motivation to return and recommend you.||Please pay special attention to the employees I’ve highlighted above – they truly deserve bonuses and recognition.||To Future Guests||Friends, don’t forget to thank the staff not only with words, but also with tips. For us it’s a small gesture, but for them – a sign of respect and real support. Working at this level of service is not easy.||Thank you to Amil and Irina for always collecting feedback and keeping order. This gives confidence that here, they truly care about guests.||This is a place we will return to for sure, and one that we will gladly recommend to our friends and...

Northern Egypt – our first experience. Before this, we vacationed in Sharm, Hurghada, and Marsa Alam.

The biggest highlight here is the sea. It’s an amazingly blue color, and another important advantage – no sharks or other dangerous poisonous creatures like in the Red Sea. This gives a sense of complete safety, peace, and true relaxation.

Hotel Cleopatra Sidi Heneish

This is a place we want to return to. The hotel is built in a beautiful and modern style. Everything pleases the eye – the buildings and the greenery. Gardeners take care of the territory daily – special thanks to them.

The most valuable part – the staff

I especially want to thank the HR manager and management, who have gathered a team of amazing employees. Because no matter how beautiful the hotel is, it’s the people who create the service, comfort, and the desire to return.

Assistant Manager – Ahmet Foly. His attention to detail, professionalism, and friendliness are felt immediately. It’s clear that it’s truly important for him that guests feel comfortable. Communication with him is always pleasant, he responds quickly and knows how to find solutions. A real leader and role model for the team. I’m sure that people like Ahmet are what build the Cleopatra brand and make guests come back.

Senior Supervisor – Tarek is a dedicated professional who provides impeccable service. During settling into the room, he was attentive and resolved requests quickly and efficiently. Always ready to help, he creates a sense of reliability and trust. Staff like Tarek strengthen the hotel’s reputation and make guests want to return.

Housekeeping – Saber. Thank you for the cleanliness and order in the room. Always at the highest level. And an extra plus – his smile and friendliness.

Lifeguards and Security

Special thanks to Mr. Shoeib for organizing the lifeguard team.

And especially Alaa Agwa – a true leader, fair mentor, open and kind person. With him, there’s always the feeling that everything is under control and safety is at the highest level. To all lifeguards – huge thanks for their work.

Reception and Animation

Reception – Ahmed Sharkawy. A person who always looks for a way to help and find solutions. That’s rare.

Beach Bar The bartenders at the beach form an excellent, caring team. They are always friendly, attentive, and provide quick, high-quality service that makes every moment at the beach even more enjoyable.

A special thank you goes to Reda – his work is simply flawless. He sets a true example of professionalism and delivers service on a level that matches the highest standards.

Animation – led by Mido and his team. Well done! Friendly, not intrusive, always ready to chat or invite you to a sports competition.

Restaurants and Cuisine

All waiters work hard and provide excellent service. But I especially want to note Mohamed Tarek – his level of service and attention to detail is like in a Michelin restaurant.

Food and drinks – 10 out of 10. They don’t cut corners on quality and variety here. The food is always delicious and healthy (both for those who want “proper” meals and those who want something indulgent).

Rooms

Modern, beautiful, with quality furniture and plumbing. Also 10 out of 10.

To the Management

A big thank you to Mr. Sherif and other leaders for selecting such a team. It’s exactly these people who shape the Cleopatra brand and create the motivation to return and recommend you.

Please pay special attention to the employees I’ve highlighted above – they truly deserve bonuses and recognition.

To Future Guests

Friends, don’t forget to thank the staff not only with words, but also with tips. For us it’s a small gesture, but for them – a sign of respect and real support. Working at this level of service is not easy.

Thank you to Amil and Irina for always collecting feedback and keeping order. This gives confidence that here, they truly care about guests.

This is a place we will return to for sure, and one that we will gladly recommend to our friends and...

Recently I was on holiday in Egypt, the El Alamein - Marsa Matruh area, at the Cleopatra Sidi Heneish hotel. Overall, it was a successful holiday, but let's take them one at a time.

The hotel is extraordinarily beautiful, elegant, decorated with great taste, all things of quality, but quite isolated (the nearest town is a 2-hour drive away). The hall at the reception has a seating area with armchairs and sofas, a bar, a jewelry store and a handbag shop. The resort looks great, with many plants, palm trees and exotic flowers. There are 8 buildings with 2 floors each, discreet but chic. There are 4 swimming pools, a SPA centre and a children's playground. The rooms are huge, very clean and decorated with good taste and quality things. The mattresses from the bed are very good, you can sleep very well. There are lamps in all corners of the room and in the bathroom absolutely everything you can need. The mini bar has juices and cold waters. The restaurant is extremely elegant, white sofas and armchairs, impeccable. There are many waiters at your disposal, if you keep your seat at the table, they remember exactly what you want to drink, and immediately serve you juices, coffee and do not let you take two plates to the table. They appear out of nowhere and are extremely attentive and kind. The cutest and cutest waiter was Gamal. Very careful, with common sense and always ready to please. As soon as we sat down, he immediately brought us drinks, coffees, put water in our glasses and immediately cleared the table of empty plates. He deserve all the praise and I would like to know that they also have a bonus based on the review. There are two other restaurants a la cartè, but we didn't have to test them because the food was incredibly good! We had fish, chicken, beef and heavy seafood, cooked on the spot or before, particularly tasty. Fruits and vegetables of all kinds, bread and pastry in all possible forms. The cakes were AMAZING, nowhere did we find such a variety, fresh and very tasty! We didn't get to eat everything, because we couldn't, they were so good. There are many bars: lobbying, restaurant, swimming pools and beach. The drinks are local, quite ok. Very good cocktails, except for the beach bar, where the staff was not so friendly and the drinks made them water. Said, from the last pool, was very good at cocktails, kind, smiling and with a sense of humor. At the lobby bar, Mohamed Adel was the cutest and most attentive waiter. The beach is incredible, very wide and long, with fine sand, turquoise water, very clean, with quite smooth entrance. Two lifeguards were always present between 8:00-19:00! A minus would be the fact that the part through which you could enter was quite limited, because of the existing stones, which I think could be removed somehow. The staff was extremely friendly. There are many employees, wearing different uniforms, depending on the field in which they worked: waiters, gym managers, lifeguards, bartenders, gardeners, plus those at the beach who brought you towels, mattresses for sunbeds. The inner courtyard was full of palm trees, greenery and exotic flowers. I left the coolest thing at the end, I thought it was fantastic that we had both sunrise and sunset, which gave us some fairytale landscapes. A negative aspect it would be the fact that you can' t go out of the resort and the entertaiment part could...