The absolute opposite of what I read and heard about the hotel. First the staff and professionalism, there are very few staff for the size of the hotel, and at the reception during check in there was only one receptionist doing all the work and checking in multiple people at the same time. During the week stay at the hotel, they were only 2 receptionist I saw during the time who aren’t enough to handle the load in busy times. As for the housekeeping only one housekeeper is responsible for an entire floor of about 50 rooms approximately, it takes him a lot of time to go through the rooms, at times I went to breakfast and the pool and return see the room unclean. As for the professionalism of the staff they are untrained at all, for a 4 star hotel this was a shock, from the reception to housekeeping, to the restaurant staff and cafe lounge staff and security as well.
Firstly, as there are two safirs hotels that are right next to each other, when we first entered the hotel we asked a young man in the security uniform to make sure we were at the correct place he was playing a game on his phone and just stared to me with no response and didn’t know what building he was apparently working for. The housekeeping are instructed to do surface cleaning, it’s not their fault but they’re not instructed by the administration to clean properly the rooms. They just get in make the beds, remove trash, refill the freebies, and replace the towels other than that I had to ask them to change sheets, wipe the floor, and do the bathroom properly. They’re very young men and untrained, and during the whole stay I only saw the same three housekeeping staff. At the cafe the staff aren’t trained to make drinks requested, just simple set menu, and I asked them for an ice caramel latte and the response was there was no caramel in this entire hotel.
I’m not complaining about the staff personally but about the administration that did not train them to an adequate degree and standard of a 4 star hotel.
Other notable mentions are about how the service and wifi is bad at the hotel, I one time called to ask the reception for wifi password again and I got met with the reply of “there is no wifi”.
Staff is uncoordinated with each other, multiple times during the stay in several days I asked the reception to call housekeeping for the room because they were late, I had to call the reception 3 TIMES for them finally to send housekeeping.
The bed sheets, pillow covers and mattresses aren’t clean, when they were changed at the beginning of the stay we noticed later that day when we first used the beds there was spots on them, mysterious long hair stuck on the sheets that dosent belong to us. It was un clean and disgusting had to call housekeeping at the night to change the sheets, the guy spent a full 30 minutes changing them as some of the stuff he was coming with also had hair on and not clean.
For the all inclusive THAT WE CANCELLED after two days, there is absolutely no variety in the food offered, it’s almost the same everyday and little to pick from. Even the quality wasn’t the best just acceptable. Food was cold, sometimes rice was dry after being out. In addition to that the all inclusive dosent include free drinks or snacks, all extra drinks or snacks wanted outside of the meal times are extra charge, even during the meal times the drinks variety available is bad, also to mention the “orange” juice they were putting every day was “tank” orange powder juice…
For the price of the hotel it’s not worth it at all! Very...
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