Quality Hotel Real Aeropuerto — Hotel in Departamento de La Paz

Quality Inn Real Aeropuerto – San Salvador, El Salvador A stay full of highs, lows, and everything in between

Nestled conveniently between the San Salvador airport and the heart of the city, this hotel puts you right where the action is. Whether you’re exploring the capital or just passing through, it offers a lot — but not without a few bumps along the way.

The Highlights:

Let’s start with the good — and there was a lot of it. The hotel boasts a fantastic restaurant and bar & grill, with consistently delicious food and genuinely welcoming service. Outdoor dining by the pool? Yes, please. The pool itself was pristine and inviting, and the gym, while compact, was clean and well-equipped.

Security was another strong point: a gated parking area with attentive guards, visible cameras in the hallways, and an overall sense of safety. The spa was a gem — fairly priced, relaxing, and staffed by friendly professionals who made the language barrier a non-issue.

And the on-site ice cream shop? Heaven. Tons of variety, and easy on the wallet.

But the real MVP? Alejandra. A waitress who brings sunshine to every table. Always smiling, always hustling, and a true standout among the staff. She made a lasting impression.

The Lowlights:

Now, onto the hiccups. And for a 3-month stay, there were a few.

Housekeeping could use a tune-up. Towel deliveries were often delayed — sometimes by a full day — and cleaning appointments ran nearly two hours late. Their knock? So quiet, it could make a whisper sound loud.

The key card system was frustrating. Mine stopped working at least once a week, sometimes more, and I had to make regular treks to the front desk for a reset. The explanation? Maybe static, maybe magnets. But even with a protective wallet, the issue never really went away.

The in-room air conditioning had a mind of its own. If you set it to a higher temp (20–22°C), it wouldn’t cool below 23–24°C. But if you cranked it down to 16–18°C, it worked like a charm. Go figure. My first room also featured a shockingly loud A/C — imagine an old outdoor HVAC unit chugging away in your bedroom. Not ideal for light sleepers.

Power outages were common — several times a day — and the A/C didn’t restart automatically, meaning I often returned to a sauna-like room. Small but annoying design flaw.

Appliances varied wildly from room to room. Some had full freezer compartments, others none at all. No consistency. Also, my first room had a broken window latch (yikes, security risk), and the bathroom sink drained at a snail’s pace.

Hallways? Hot and humid. No A/C there, and it showed — felt like walking through a greenhouse.

The “Are You Serious?” Moment:

At 3 a.m., in the middle of the night, my A/C gave out. I tried everything. When I unplugged it, I found the outlet scorched and blackened. To make matters worse, the in-room phone didn’t work, so I had to head downstairs in the middle of the night. It wasn’t until I insisted the maintenance guy check the plug that he realized how serious it was. Thankfully, they moved me to a new room — but that kind of electrical hazard shouldn’t be overlooked.

Final Thoughts & Suggestions:

This place has real potential and does a lot of things right — but it’s also held back by inconsistent maintenance and service issues.

Here’s what could make it great:

Bigger gym

A/C in the hallways

Standardized refrigerators (with freezer compartments!)

Smart TVs in every room (hello, Netflix and chill)

Modern outlets with USB and smart plug options

Would I stay again? Maybe — but only if I knew the room was updated and properly maintained. The hospitality, food, and staff like Alejandra were top-notch. Fix the rest, and this place could be a real standout in...

I was arriving in San Salvador off a redeye flight from Los Angeles at 05:00ish in the morning on August 2. There is no e-mail address for this hotel that is publically available (how a hotel does not have an e-mail address for guests in this day and age is beyond belief). So I made a reservation over the phone with Central Reservations with Choice Hotels. I explained that I wanted a dayroom rate. That was not available. So the agent made the booking for August 1-2, with a Checkin allowed up to 07:00 on August 2 and late checkout at 15:00 on August 2. Okay, fine with me. At the airport there were no signs for where to pickup the shuttle. I had to flag it as it was passing by. When I arrived at the hotel at 06:30 on August 2 they said they cancelled my reservation as I was a noshow. I had the printout from Central Reservations that said I could checkin as late as 07:00 but they said that Central Reservations did not tell them that and so it didn't matter what I had in my hand. Unbelievable wrong customer service. What stupidity. Anyways, the Front Desk Agent made a new reservation for me to stay. This really started my stay on a negative foot. In the room there were no blackout curtains, so the sun shined the whole time I slept, not making it easy to sleep. There were numerous issues with the room, including broken shower curtain. There is a limit on the characters I...

I had the misfortune of having to interact with the Chief of Service ( Jonathan Rivera). My personal profile with Choice Hotels is already set for a double queen bed, non smoking room for four individuals; however, for some reason they got my reservation for three double queen bed rooms for 1 person per room. When I tried to make the manager reason with me, I was made aware that he still does not understand the meaning of customer service. I deal with the public in the same manner he does. However, even when I know the customer is wrong I still try to accommodate and work with the customer to make him/her welcome and a priority, if not special. This is the reason why I never had a complaint against me, and instead I receive commendations. The only thing I try to do is to treat the client the same way I wish I was treated when a situation like that arises in my life. I really hope that whomever owns that property/manages realizes that Mr. Jonathan Rivera has a long way to go when it comes to customer service. I really felt that my stay could have been a better experience, but instead I woke up to argue and feel frustrated by the Service Manager handling of my situation. Please, do not reply to this message with a generic response. I hope the next person have a much...