Elgel hotel and spa — Hotel in Addis Ababa

Your advertisement on different social media platforms and your work are different like heaven and earth. I went on 9/8/17 (Ethiopian calendar) with my friend for a spa, including hair treatment. The sauna wasn't just non-functional, but starting the steam took so long it made many people annoyed. The staff, instead of responding with 'we'll fix it' or giving a proper answer when we gave feedback, replied in an unprofessional and dismissive manner.

Especially since it was a holiday, this kind of service is unexpected from a so-called 4-star hotel. Another thing that surprised me – there were two workers in the hair salon. One of them, while supposed to be serving my friend, was instead focusing on doing her own nails. Apparently, she was busy with her nails. Is this the kind of work ethic appropriate?? I am not saying they dont need to do their nails, but if they have to, they might as well shut down the salon. When we were leaving the spa, one of them was doing her own nails again, and we had to sit and wait for her to finish before we recieved treatment.

What kind of customer handling is this, ??? If needed, I can provide photos of them doing their nails while we are just sitting & waiting for our turn.

This is my feedback, instead of focusing on advertising on social media, its better to focus on professionalism & quality work then your work itslef can even attract you customers....

"With regret, I must express my profound disappointment in my recent experience at your hotel. Despite this being my second time providing a 1-star review, it seems necessary to highlight these persistent issues in hopes of prompting some much-needed improvements. Our group of 15 people collectively agrees on this rating, which reflects on the overall perception of your establishment. It's concerning that a 4-star hotel is at risk of slipping to a 3-star rating due to these unresolved problems.

Our feedback is intended to encourage timely rectifications, especially since we are in the middle of a year-long package. Unfortunately, the majority of us have decided to leave, opting for alternatives like the Laphto Mall.

Specifically, the gym facilities are a major letdown. Despite the high fees, only 3 out of 7 treadmills are functional, most exercise bikes are out of order, and the equipment is outdated with limited options. Our usual workout time is between 5pm and 6pm, after which we look forward to unwinding at the spa. However, the steam room has been malfunctioning for five weeks now. It appears operational, but the power is noticeably lower since its last repair, rendering it unusable. Additionally, the gym's cleanliness is not maintained daily.

The one redeeming aspect of your hotel is the commendable friendliness of your staff, which has been the sole highlight...

I recently had the privilege of staying at Elgel Hotel and spa , and I must say, it was an unforgettable experience. The moment I stepped into the hotel, I was treated like family by the owner, Mrs. Senait Bezau, and her exceptional staff.

Mrs. Senait's warm welcome and genuine care made me feel right at home. Her dedication to ensuring every guest feels valued and comfortable is truly admirable. The entire team reflected her hospitality, providing outstanding service with a smile.

The hotel itself is immaculately maintained, with clean and spacious rooms, delicious food, and a cozy atmosphere. But what truly sets Elgel Hotel apart is the love and care that Mrs. Senait and her team pour into every aspect of the guest experience.

Special Mention: Mrs. Senait Bezau, your kindness, generosity, and warmth have left an indelible mark on my heart. Your hotel is not just a place to stay; it's a haven where strangers become family.

Recommendation: If you're looking for a home away from home in Addis Ababa, look no further than Elgel Hotel. Experience the extraordinary hospitality of Mrs. Senait Bezau and her team for yourself.

Additional Comments: Thank you, Mrs. Senait, for creating a haven where guests feel loved and cared for. Your hotel will always hold a special place...