Jinka Resort — Hotel in South Ethiopia Regional State

We moved here from another hotel because we wer promised hot water, good wi-fi, and a great breakfast. We ended up with having no electricity, no water (not even cold), no wi-fi, and only some eggs with peanut butter for breakfast (no drinks, no choice). Our toilet was not working, I'm guessing becasue there was no water.

We asked for partial refund, and this did not go well - the manger (owner?) got very agressive, started yelling "get out of my hotel" - see the video.

He finally gave us some money back, still yelling for us to get out, which we did.

The hotel is not too bad thought - IF you have water, electricity, and wifi working, and if the owner is in a better mood. Customer service is below zero, don't expect them to do...

The hotel service is substandard. Due to lack of better hotels in Jinka, I used to stay at Jinka resort when I came here for work. Staff are untrained and completely unprofessional. They prefer saying no to your all requests. It seems you beg service, and they do not think you pay them. ||I was forced to leave my room many times when officials come to stay there. This time they are busy serving them and no one pays attention to you. And you are just an ordinary person, not customer. ||I repeatedly complained to the manager and he himself has no capacity to properly respond to my issues. This time, I decided not to...

I was skeptical about staying at Jinka Resort due to hearing that there are only a few hotels in that area and that they aren't great, but I was pleasantly surprised. I talked to some people who had stayed at Jinka Resort before and they told me it was like there was a change in management. The rooms are clean, the facilities work well, the food is good, and the staff are great. Definitely would recommend staying here if you're passing...