Polished rooms & suites, some with private pools, in a high-end resort with a spa, dining & bars.
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Waitui House Restaurant
5.0
(1)
The Sheraton Resort & Spa, Tokoriki Island is pretty close to perfect paradise but not there yet! However, I would stay here again, because of the people and the beautiful location, but the hotel could do ever better and for an SPG hotel it should!
Getting to Tokoriki from Nadi Airport:
Two ways Helicopter ($$$) and by Catamaran Ferry.
For most it’s via the Catamaran Ferry by the South Seas Cruises. You can e-mail the Sheraton to arrange this for you and bill it to your room charge, or just buy tickets at the Ferry Terminal on Denarau Island. In December 2017, there were only two ferries per day. One departing at 9:15 am and the other departing around 3-4 pm daily. We scheduled ours through the Sheraton, I still am not sure if that was easier or made it more complex? First since we arrived from Los Angeles around 6 am we got out of customs and went to the Ferry Terminal (building). When we got there the South Seas Cruises line was just opening and we checked out luggage to Tokoriki Island as they instructed us, then I got in line for South Seas Cruises and eventually was called up and told to get back out of line and just wait for the "Sheraton person". So, I spent an hour watching for someone in a uniform as did the people I was traveling with and after 10 and half hours on a plane that doesn't go over so well with your fellow travelers. Anyways sometime just around 8:50 am we spotted a lady with a Sheraton shirt not an easy task with how busy the place gets. We had to get her attention as she was locating other guests in the crowd like us, and guests that were coming with her from the other Sheraton Resort on Denarau Island. She asked us if we had our tickets and we told her no your supposed to have them, then she ended up having to wait in line with everyone else and get ours printed. We were the last people on-board the vessel and none too happy honestly after the long flight. But whatever you’re in Fiji you just deal with it! That portion of check-in in could use some serious help if you go through the Sheraton! They did not explain any of this to me in our correspondence. Also, as you may notice other people are bringing water, soda and snacks with them. I suggest doing the same as the hotel has no soda, water or juice for sale in their store. So, if you just want a quick drink in your room or villa it can be inconvenient to wait in one of the restaurants.
After and 1 hour, plus and a couple stops the catamaran ferry arrives off Tokoriki Island and you might be in front of the resort and you might not, it depends on the sea conditions honestly. Next you will transfer to another smaller boat with other passengers and staff going to the island. Your luggage will go on another boat.
DO NOT WEAR SHOES or PANTS on the small boat! If I went again I would change into shorts and flip flops or sandals as you are now going to get wet. Honestly this portion is fun but they do not tell you this until you are about to land on the beach. There is NO DOCK. The boat will pull up to the beach backwards and one by one with your carry on and supplies you will get off, sometimes no waves and sometimes lots of waves. Most people got very wet when I was there, but it was fun. It just would have been good to know this ahead of time. Again, its Fiji it’s no big deal but you are jumping onto the wet beach.
Check-In:
Once you’re on the beach no one tells you what to do, so just take your stuff that you are carrying and proceed to the lobby opposite end of the pool. Then check in. Your luggage and the other passengers will slowly trickle in, once you are done checking in you will be re-united with your luggage by the person checking you in and they will bring it to your room later. We went on a quick tour of the main building then walked to our rooms. Just like a normal hotel your luggage will arrive a few minutes later.
Rooms:
Our rooms were awesome. Both were spacious and comfortable. Nicely appointed rooms, with a good-sized deck, dunking pools just 50 feet from the beach. The bathrooms are huge and have wonderful showers. It’s too bad the rooms do not have ceiling fans, that part none of us understood because when you open your sliding glass door the AC shuts off or is supposed to, and who doesn't want to leave the door open for a while to hear the ocean? So, it would be wonderful to have a ceiling fan in the room. Cleanliness of the rooms was ok, honestly it could use some improvement as I dislike fining hair on floor that I know is not mine! Just details of course.
Water Sports:
If you are interested in snorkeling or doing any water related activities go talk to the people right away at the water sports desk because they have packages that are reasonable to allow you to snorkel etc., when you want right from your room vs, renting it by the hour .
Activities:
There are plenty of activities for children at this hotel! Just inquire at the front desk as they had things to do each day for adults and children. The hotel is very family friendly.
Food & Drink:
The restaurants were fairly good but not my favorite honestly as I just did not love the selection of food especially at dinner. We wished that they had more basic food choices mixed in at lunch, but mostly dinner. But the food was good the loco moco at lunch is the best. The drinks are wonderful especially the rum punch pitcher. As I said earlier there are no vending machines or drinks like water for sale outside the restaurant or room service. We found that we wanted to sit on our deck frequently so it is nice to have a drink back on your private deck! The prices of food are reasonable in my opinion. The Fijian cultural dinner is only on Wednesdays and Saturdays so if that is important schedule your stay to include it, if it was like the one at the Westin Hotel on Denarau Island it is worth it and could be even better on Tokoriki!
Visiting next door:
We had a bit of a misconception (out own fault) that we could just wonder over to the resort next door as the gate literally was only 4 houses away, but at time that was not possible as it was fully booked. If you want to go next door to see the fully mature palm tree lined resort just go to the Sheraton lobby and ask them to arrange it for you it’s as easy as that. No one told us that we could have arranged to walk next door until the morning we were leaving. I would do this as it looks beautiful! Part of the fun of this island is exploring so go see what is around.
Staff and Location:
The two absolute best things about the Sheraton Resort and Spa, Tokoriki Island are its genuinely friendly staff and its spectacular beautiful tropical location! Many of the staff live in the village that you look at each day across the water. The other staff live on the island for several weeks at a time and travel back to the main island on the same ferry you arrive on. Everyone we talked too were so friendly and genuine people which made for a pleasant stay. The beauty of the island speaks for itself!
Paying for everything:
I do not know if it is typical or not but this resort does not want you to use a single Fiji Dollar but would rather you charge everything to your room. The first day we were there we had lunch and that was the only meal we could get them to accept Fiji dollars. Honestly this annoyed me as I dislike charging things to my room, as I am just a pay as you go kind of person. But that is a personal preference, and I wished they had let us have a choice like most hotels but that was not happening. My opinion that should be up to the guest not the hotel!
All in all, though my experience here was a delightful stay at the Sheraton Resort & Spa, Tokoriki Island, they just have some simple things to refine for guests coming to make it even better. Enjoy your stay as Fiji is spectacular and this hotel could be...
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Overall, yes, we loved it and would come back, hence 5 stars.
Perfect?
Uhh...
The good first, and then the not so good.
GOOD:
STAFF: Just wonderful, accommodating, lovely people to spend your holiday with.
THE ROOM: Generous sized room with great AC for those hot days, lovely shower and all things you need provided. Daily room service very good.
NATURAL BEAUTY: Hard to beat, the beach is perfect, the snorkelling reef incredible, the sunsets, just wow, it's hard to imagine more breath-taking views of the setting sun anywhere in the world.
NEXT DOOR: There are two resorts on the island, the Sheraton which is the one I'm reviewing now and the next door "Tokoriki Island Resort (TIR)" the latter is about 5 times the cost per room and strictly adults only, but their main bar / restaurant area is accessible to Sheraton guests. TIR is the most beautiful and relaxing place to wile away a hot afternoon with a cold cocktail in hand, listening some local musicians play Fijian songs. Just lovely.
THE MUSIC: Back to Sheraton, holy moly, that band, the two musicians they currently have doing the night time musical entertainment are AMAZING... I think I'm still somehow underselling them. Such a shame that they were usually playing to such a small crowd.
THE FOOD: I've read through some other negative reviews of the food at the Sheraton and I really don't understand where they are coming from. We thought everything at the Sheraton was at a very high standard throughout. Loved it.
THE HIGHLIGHTS: Wife and I taking a swim in the pool around sunset, the water still warm from being baked in the sun all day, drink in hand looking out to sea, watching the sky very slowly turn from blue to various hues of pink, orange, purple, darker blues and eventually inky black. Unforgettable. Also, our anniversary dinner; the staff went to extra lengths to make it very special for us.
NOT SO GOOD:
WATERSPORTS HUT: Snorkelling the reef is one of the absolute best experiences you can have in Tokoriki, unfortunately the experience and service was quite poor and disorganised.
The reef is located maybe 100-150 metres off the beach. There used to be a system where a lovely chap on a jet ski would tow you from beach to reef, let you snorkel around for a bit and then when you were ready to return, he would tow you back to shore.
Now due to "safety" reasons they will not tow you out, so you have to swim from beach to reef. It doesn't sound that bad in theory, but in reality with currents pushing you around and choppiness on the water, you can get really tired just making your way out to the reef in the first instance. By the time I got to the reef I was bloody tired, and I say this as someone who has been swimming since I was a little kid. Exhausting yourself by the time you get to the reef doesn't make you safer in the water! They need to rethink this policy as I think it is creating more danger.
WATER WITH MEALS: The restaurant staff will typically ask you at the start of each meal if you'd like still or sparkling water, if you answer with either they bring a bottle to the table and charge you handsomely for it! I worked out the cheat code, respond with "tap water please" for free water that is of perfectly good drinking quality, but the fact that this isn't offered feels a little bit like a dirty trick to squeeze extra dollars out of you.
RUNNING OUT OF THINGS: We've actually been here once previously, back in 2023. Unfortunately, our time in that first stay there was interrupted by a cyclone so I found it totally reasonable that the resort ran out of a lot of different foods and liquors, the cyclone ruined the Island's logistical chain for a few days and that is totally fair.
...Weather was perfect this time around, and the bar in particular was still constantly running out of things! I feel like I had to approach the bar with 2-3 back up options in mind in case they didn't have what I wanted. First world problems sure, but I'm paying good money and I'd expect a 5 star resort to be a little more on top of...
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I stayed here for 7 consecutive days and nights. Although it may be an exaggeration, I say from the bottom of my heart - this is probably the best Sheraton hotel on the entire planet!Maybe it’s because it is far away from the main island of Fiji and has a natural ecology that has not been over-exploited. It has a paradise-like geographical location. It is a small, pure and beautiful island. It not only has the best scenery, but also the most warm, simple, warm-hearted and kind-hearted people. staff.Post the pictures first, and write about the things that everyone cares about later.P1: The sea water is so blue and has gradient colors every day.P2: The breakfast dishes and dining environment are better than most five-star hotels in China.P3: The daily farewell guests singing and dancing at the Sheraton Tokoriki Resort in Fiji.P4: The daily welcome ceremony to the island is very warm.P5: Take a morning walk on the island mountain overlooking the sea and the hotel.P6～13: Beautiful, kind and warm employees. (There are only photos of these people, but I stayed here for 7 days and met dozens of people, and everyone was really nice)Pictures cannot show one-third of the beauty of the scene. I hope you will come here and meet this paradise and the warm and enthusiastic local people, leaving you with unforgettable memories.Precautions:1. The hotel needs to take a round trip boat from Denarau Pier. The boat trip takes more than one hour and less than two hours one way. You can only boat on the main island at noon every day. You must arrange the time well. A one-way boat ticket for a single person is about 500+ RMB. A round trip for two people is also available. That’s more than two thousand yuan. (Converted into RMB)2. If you have the financial resources, it is recommended to include two or three meals when booking. If you only book a room with two breakfasts, other restaurants are still quite expensive if you spend money separately. The per capita meal is still a few hundred dollars. . Of course, the breakfast is very rich. If you only bring breakfast, it is recommended to bring some instant noodles and fruits before going to the island. You can eat it when you are hungry at night.3. Be sure to experience the beach fish feeding organized by the hotel, three times a week, all at 10 am. It is recommended that since you are here, you stay for at least three nights, otherwise the experience will be incomplete.4. The hotel prices are no more expensive than those international chain five-star hotels on the main island. As the only international chain five-star hotel brand (Sheraton) on the outer islands of Fiji, it is famous for its cost-effectiveness. It is highly recommended!5. Make friends with lovely employees who will treat you with the same enthusiasm even if they don’t tip you. But if you give a tip, they will be very happy. Money is one thing, and more importantly, your recognition. (Don’t give coins, coins are a local sign that you are not satisfied with the service and they will be frustrated)6. The hardware facilities in the room may be equivalent to the domestic four-star level, but the focus is on cleanliness, freshness and local characteristics. This is what a resort hotel wants. There is no need to pursue that kind of business or deliberately high-end feeling. Beachfront rooms have first-line sea views, sea-view rooms have second-line sea views, and island-style rooms have garden views. You can distinguish them when booking.Our seven-day trip to the Sheraton Tokoriki Island Resort in Fiji was blissful and relaxing. Later, I went to the main island and experienced multiple sailing or folklore projects within a week. The trip to Fiji was really great. I wish you a happy time. You might as well choose the Sheraton on the outer island for your first stop in Fiji. Trust me. ! (You can refer to those negative reviews, but they really don’t represent many. We stayed for seven days, and the experience was very...
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