Himos Hotelli — Hotel in Jämsä sub-region

This review is not about the hotel itself but more about the customer service they have. ||||We booked this hotel couple of days earlier because we wanted to have a break during our long trip back home. We arrived at 8 pm and noticed that everything seemed to be closed! We read the confirmation e-mail more carefully and and noticed that the office is only open until 5 pm. We tried to call but the voice mail informed us about the same thing, the office had closed several hours ago. We then had no other option but to book another room in the center of Jämsä because we were tired and really frustrated. ||||We sent an e-mail trying to explain the situation and asked, if they will charge us anything. In the reply mails, first they didin't believe that we had even been there, secondly they said that they have another phone number for the night that is mentioned in the voice mail if you listen long enough (but this number is not mentioned in the booking confirmation or on the main door of the hotel, though) and thirdly they didin't answer anything to my question about the charge (which they had reserved from my credit card).||||This was mostly our fault, we hadn't read the confirmation email carefully enough. But it is bad customer service if you don't trust the customer and make him feel like responsible about the finding the "hidden" pieces of...

Himos hotelli is situated about 1 km from the main slopes of Himos Ski resort. The hotel has normal double rooms, but we've always stayed in the so-called "cabin rooms", which take 6 people. The room has two bunk beds and two other beds, so there's not much room for anything else. Even the window is on the ceiling!||The point is, however, that we paid 150 euros in all for two nights - that's 25 euros/person. As the price includes a good breakfast (cost 9,5 euros), which keeps you going well until lunch, and sauna on both days, the room actually comes for free! So no point in complaining about the running loo or lack of clotheshangers :) ||The food in the restaurant, by the way, is ok. Another party had problems in getting their food but immediately received compensation.||The service we had on arrival, in the evening, before the sauna and in the morning was fine...

Difficult to rate because this hotel was so between bad and average. It remind me of late 70s or 80s. If you are going to ski, it might be ok. If you go for a holiday and to spend time in your room it`s bad. In my case it was raining so I had to spend some time in the room. The room itself was clean but a litle bit past. Very dark lightning and a bit gloomy. The buffee brekfast was between or in the midle.The restaurant itself was ok.I´m a hard sauna visitor and the sauna was open between 18-21. The oven was too big for the space, and it made it too hot and dry. I hope I didn´t rate this hotel too hard, but with small adjustments, will and fix up, it...