Iisakki Village — Hotel in Koillismaa sub-region

I made a last-minute reservation for their Iisakki Guest house, for which I needed a common accommodation (a baby crib; my son cannot sleep safely in an adult bed) that has never been a problem for me in other lodgings. I called to cancel the next day immediately after I read an email from the guest house that they were unable to meet my needs and was told I would have no issue canceling on booking.com. Long story short, Ruka Safaris refused my cancellation and charged me full price for the room after I had already committed to another hotel. Further inquiries in writing and on Facebook from me and from a customer service assistant from booking.com went unanswered. This has caused me financial stress and lack of sleep, and I feel incredulous that I was treated in such an unprofessional manner. Honestly, fewer than 24 hours elapsed between when I attempted to make the reservation and when I told the hotel that I needed to cancel because they were unable to accommodate my need, so this treatment seems ridiculous.

If you have children or need any sort of accommodation, I would advise you to take your business elsewhere. As for me, I will be sticking to hotel chains in the future, where at least I can expect professional interactions...

I stayed here with my two children (5 and 7 years old) in August. We stayed in an apartment (two beds, a pullout sofa, a small kitchen) for 75 Euros per night. This included the cost of the sauna.

They have a small playground, which is good for children up to about 7. There is also a toy box with a bunch of outdoor toys like jump ropes. They have bikes and kettcars for kids, which don't cost extra (the bikes for adults need to be rented). There are canoes and rowboats, which are also free. There are several possibilities for...

We stayed at Iisakki village in januari 2023. Group of 14. The place the staff prepared for us was villa Huure. Two small cabins with fireplace and showers and a lovely sauna. Breakfast was at the village a few meters down the road. A lovely walk. Breakfast had everything you need for a good breakfast in the cold. Lovely staff and very helpful. A few meters away we had our point of meeting and from there we did a lot of the activities during the day. Good place to be. Only 10 min away from Ruka and 20 min from...