Hotel Fennada - Vierumäki — Hotel in Lahti sub-region

I paid 419e for 3 nights in a standard room. After I’d arrived the first thing I noticed was that there was no hand soap in the toilet or anywhere else in the room, so I had to go ask for some. After the first night no one had come to clean the room (make beds etc.) and when I asked about it, I was told that cleaning is only done every 3 days, so not even once during my 3-night stay. Yes, I’m able to make my own bed, but at this price it should be included in the price. Would also have needed some new towels, since, after all, this is a sports place. The hotel is marketed as being luxurious etc., but in my opinion they still have a long way to go. On the website it said that they have a newly opened bar with a heated terrace and food. We went there but the heaters on the terrace weren’t there yet and no food was available until later in the week. ||||This complex is also full of children and there is nothing only for adults. One evening they had “a candle light swim” at the pool and in the ad it said that there is relaxing music etc. I don’t know about the music, because the place was full of kids shouting and playing and no one could have heard anything anyway. ||||In short, hotel prices but without the service you’d expect at a good hotel. The breakfast was...

One purpose of the reception at Hotel Fennada is to serve the residents of the cottage village, including matters related to the maintenance of the cottage.

Unfortunately, the service does not work for the residents of the cottage village. Calls to the reception often go to the wrong department, the sales service. This is not the fault of the reception, but the sales service could answer "Sales service" to avoid having to explain the matter to the wrong department. When the reception was finally reached, the receptionist was unable to help because the manager had forbidden them from doing so. The manager did not call to explain his/her decision, even though I asked receptionist to forward the call request. Fortunately, I was able to find friendly maintenance workers on the cottage area who fixed the small problem. When I mentioned the matter at the reception on departure, the receptionist responded with a mocking smile and a sarcastic comment. As a customer I am very disappointed with the hotel's...

One purpose of the reception at Hotel Fennada is to serve the residents of the cottage village, including matters related to the maintenance of the cottage.||Unfortunately, the service does not work for the residents of the cottage village. Calls to the reception often go to the wrong department, the sales service. This is not the fault of the reception, but the sales service could answer "Sales service" to avoid having to explain the matter to the wrong department. When the reception was finally reached, the receptionist was unable to help because the manager had forbidden them from doing so. The manager did not call to explain his decision, even though I asked receptionist to forward the call request. Fortunately, I was able to find friendly maintenance workers on the cottage area who fixed the small problem. When I mentioned the matter at the reception on departure, the receptionist responded with a mocking smile and a sarcastic comment. As a customer I am very disappointed with the hotel's...