Aurora Pyramid Glass Igloos — Hotel in Tunturi-Lapin seutukunta

Based on my experience with the Aurora Pyramid Glass Igloos, I would caution any guest considering this hotel to AVOID AT ALL COSTS.

Upon arrival, I was disappointed to learn that the Aurora alert system was not functioning, as viewing the Northern Lights was the main reason for my stay. However, the bigger concern arose with the condition of the rooms themselves. In Igloo #10, we encountered a plumbing issue where water from the bathroom sink flooded the floor, making the sink unusable and the entire bathroom floor wet after just washing my hands.

While I was grateful that the staff quickly offered to move us to Igloo #11, the prospect of moving all of our luggage on our own, in the dark and over icy ground, was both dangerous and uncomfortable, especially with no assistance available. When we arrived at Igloo #11, we then found that the water wasn’t running at all. Meaning, Igloo #11 had no available water and your staff informed us that there was no one available to fix it. This left us with the difficult decision of choosing between a room with no water or a room where the bathroom sink couldn’t be used due to flooding and a wet floor. We reluctantly decided to stay in Igloo #10.

I fully understand that unforeseen issues can happen, but the lack of a basic amenity like running water was particularly disappointing. This impacted our overall experience, as we expected a much higher standard given the reputation and cost of your property.

What’s more disappointing is how management handled the situation after the fact. When I reached out to provide feedback and request a partial refund, I was informed that they could not refund the money, claiming that the water delay was due to a sustainable technology that requires 20 minutes to activate. At no point during my stay did anyone from the staff seem to be aware this system or make any mention of it, and in fact, they told me there was an issue with the water and a plumber had been called. Even if this feature had been the case, no effort was made to contact us during our stay to clarify the situation of this temporary delay in running water. Instead of taking responsibility for the lack of communication and the impact this had on our stay, management shifted the blame onto me for not being aware of this supposedly necessary delay. The way my concerns were dismissed shows a lack of accountability and consideration for guests’ experiences.

Overall, this stay was incredibly disappointing, and the management’s handling of my feedback only made the situation worse. I would not recommend staying at the Aurora Pyramid Glass Igloos, especially given the premium pricing and poor customer service.

TL;DR: My stay at the Aurora Pyramid Glass Igloos was extremely disappointing. We faced issues with a flooded bathroom, no running water in the replacement igloo, and had to move our luggage in unsafe conditions. Management refused a partial refund and dismissed my concerns, blaming the water issue on a delayed system without informing us during the stay. Poor service and high prices make this hotel a...

The idea behind Aurora Pyramid Glass Igloos at Elves Village is to bring a little magic to Earth, and honestly, they nailed it!

From the moment we arrived, everything felt thoughtful. The restaurant was warm and inviting, and the sauna, ice plunge, and jacuzzi were huge and felt luxurious, especially with the snow outside.

We also joined the elves workshop, where we baked piparkakku in Christmassy shapes, even just the smell of the place was magical. The staff, dressed as elves, were fully in character, which made the experience so much fun. Our “assigned elf” told us she was 190 years old and gave us a tour of Santa’s house and gift-making room.

The food was amazing too. The breakfast and soup lunch were great, and for dinner, the team prepared special vegan meals both nights (especially loved the vegan burger and mushroom croquettes!)

And I haven’t even said anything about the actual igloos yet! We stayed in a glass igloo with a clean design, cozy vibe, and everything we needed, sleeping under the stars. We were even welcomed with a personal note and small gifts, explaining the heart behind the place.

This place is more than just a stay, it’s a whimsical experience and we’d come back in...

First of all, sleeping under a glass Pyramid is special and the area is nice! But it is not worth the price and it is not a „luxury“ place as advertised. Beds are very comfortable but separate so not ideal for a couple. The AC / Heater unit has as lowest temperature of 21,5 degree Celsius (too warm for my taste) and is very noisy the whole night. Glass windows were not cleaned from snow and there was no sleeping mask as advertised. Outdoor lights stay on the whole evening and reflected off our pyramid which disrupted the beautiful sky and star view. Breakfast is only from 9 to 10 what is quite short and late considering you don’t have any blinds and will be awake around sunrise. Food was really good. Our toilet was not working properly so we needed to fix this. That leads us to a big downside. You don’t have a reception at the place. So you need to try find the very nice restaurant lady or call the reception that is based 10 km away in Levi. If you don’t have a car, you will need to spend 60€ on taxi transport as that is the only alternative. So, all in all, not...