Hôtel Première Classe Beziers — Hotel in Béziers

Booked a last minute stay at this so called hotel via booking.com but some how paid 38 euros for a stay in September via some sophisticated internet jiggery pokery, which I can still use, but will not be after the disaster detailed below. ||||At the reception desk the receptionist pointed this out and then told me that the room would be 80 euros for one night. Having no data connection on my phone as my new o2 account needed activating via phone call and was updating overnight, I could not book the correct dates through booking.com which would have been 61 euros. I reluctantly paid the required amount and had to prompt her to activate my booking so that I could get their internet access which was mind numbingly slow.||||Upon seeing the room, I was very disappointed, it was tiny, a single room with a double bed in it. There was a stain on the under sheet of the bed, a cobweb near an air vent and the air conditioning after many hours on managed to only keep the room at 23 or 24 degrees. Needed it at 18 ideally as the weather was stinking hot. This hotel has those terrible, tiny, all plastic enclosed bathrooms that one cannot swing a cat in. ||||After one nights stay I have developed a virus from bacteria in the air conditioning unit and am blowing out green mucus. Had to take paracetamol too. It gets worse. The hotel is half full of social housing type clients with children running riot and all sorts of strange noises coming from rooms. It is far too dangerous to ones personal security to stay there for normal people. Luckily, coming from a military type background, I can handle street thugs fairly easily. Do not stay at this hotel if you value your mental and physical health. It needs inspecting by French...

Be careful, do not book accommodation in this hotel. We booked a family room a month before arriving at this hotel Premiere Classe Beziers. We were traveling from England, Manchester is more than 15 hours away by car. I have three small children and an elderly person was with us. It was already late evening and we been on the way when I received a message from the hotel that they had problems with the payment machine and they could not accept us. We had an hour left before arrival, and I hoped that this was some kind of glitch in the program and perhaps that they would recover when we arrived. But as it turned out, there was a rugby team arriving and they were simply given our room. The hotels around were also occupied. And it was already past midnight. We barely managed to find a place in another hotel. By the way, where we were told that Premiere Classe Beziers constantly has problems with check-in and many dissatisfied customers come from them. Imagine the stress we went through. After an incredibly long journey by car, at night we almost ended up on the street without a place to sleep!!!! After that, Premiere Classe Beziers sent me an SMS that they would not charge me a fine for not checking in, can you imagine this impudence??! And Booking.com did not decide anything to help us after 5 days, although when I had a similar situation on another platform for booking accommodation, this platform solved the problem and credited us with a bonus for renting new accommodation on...

A complete scandal. We arrived a little before 23 and used the automatic screens to check in as described. Our reservation was not there. The man in the reception looked for it and even showed us the reservation list and it wasn’t there despite we had the reservation confirmation. The hotel was full, so after a whole day on the road and before another we had to look for another place to spend the night. We had booked 4 weeks prior and the price was much lower than on the day of our reservation. We suspect, that the hotel figured that they would be better off selling our room to someone else for a higher last minute price. |Never has this happened to us before and we have made a lot of hotel reservations. Well, France is a “special” place and that’s why we only pass it in transit, people are rude and arrogant, drivers are insane and most French seem to think, that France and French is the centre of the...