L'opale - Gites d'exception — Hotel in Calais

I made a booking for THE GISÈLE apartment via booking.com with free cancellation.

Instantly I got sent messages saying I needed to send them a deposit. And then very quickly they took the full amount automatically (good job I didn't send the deposit). I cancelled the booking far in advance as our schedule changed. I waited but didn't receive a refund. I got in touch with them and they claimed they hadn't taken the money even though my bank statement clearly had their name 'L'opale' with the correct amount. I had to escalate via booking.com to which they ignored booking.com's messages. Eventually booking.com had to give me to refund.

DO NOT TRUST THEM AND DO NOT PAY DIRECTLY WITH THEM. You will never see your money again.

Note: their reply below shows a lack of accountability and trust. It is not false, Booking.com clarified that they did not have the money and that the accommodation has the money. I can even attach screenshots from booking.com 😂. Booking.com waited 5 days for them to respond to their own emails and they even tried to ring them. In the end booking.com had to go through their own policy to honor the free cancellation. Booking.com will make the money up out of their next bookings. Looking at booking.com recent reviews I'm glad we didn't end up staying here. If we had booked directly they would still be telling lies that they don't have the money. AVOID...

We stayed in Le White for one night and it was fantastic. The Apartment was spotlessly clean, and very comfortable.

Hosts were very helpful providing a booklet of information on our arrival in the apartment, they were also very responsive to any questions

Secure parking, great location near the port

Perfect stay - we...

Mauvaise expérience, parfois il ne faut pas faire confiance aux étoiles.. Pris en réservation sur Airbnb payer 165€ une nuite avec jacuzzi jusque là tout va bien Arrivé sur place tte s magnifique lieux rien à dire mais pas d’eau chaude … pour une nuite avec spa c’est quand même bien compliquée Nous avons prévenue le propriétaire qui ne comprend pas ( à distance ) ne se déplace pas pour constaté. Don propose de reprendre une location. Nous trouvons plusieurs date . Au final déjà loué madame a oublié de revenir vers moi et me fait pars que c’était à moi de revenir vers elle En tant que professionnel c’est pas très correct mais bon au final au bout de 9 mois à date de visite j’ai un remboursement et en plus même pas complet …

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