Inn Du Château De Bellecroix Chagny — Hotel in Chalon-sur-Saône

Set back 400 yards from a major road , Chateau de Bellecroix stands so proud amongst mature woodland, with trees dating back centuries.||The architecture is impressive, with wonderful towers and turrets, which are all encased in foliage, and an entrance, which I imagine in the distant past greeted many French gentry.||Alas those days are over, and all it greets now are holidaymakers passing through.||To the point of checking in, as you can imagine, I was impressed. ||A lady on a reception/bar ( if you can call it that) explained the usual rituals, and we also discussed restaurants with her, as I feel they, as an hotel had given up in that department, with their restaurant of charm only being used now as a breakfast room.||Once giving us our room key, we then ascended the grand sweeping staircase to find our room. Door opened, and then “heart sinking time”!||A time stood still bedroom dating back forty years at least. Sheets and blankets and a bedspread with matching cushions ( don’t know when they were last washed!) hit us straight away, then the toilet and bathroom, which I imagine all units used to be white, but have changed their appearance to cream! The tap to the bath didn’t work, so I had to fill it up with the shower hose , and for good measure I had been left a half used shampoo bottle from the previous occupants! NO COVID RULES HERE!||The carpet was also well past it’s sell by date, and goodness knows what was living in that!||As I mentioned at the beginning of my review, the approach was breathtaking, and so were the grounds to the rear of the Château, with well laid out areas, and a generous sized swimming pool.||To sum up. It’s so sad to see such history be turned into such a shabby hotel, with obviously no cash injection for many a year.||Times are difficult right now, but when good times return , I really hope someone can make this fabulous building...

The place was very old, had a bad vibe. We were given a room which had a bad smell, the bath tube was dirty (probably blood stains that couldn't go away - god knows when that happend). As we arrived late and had to do self checkin, we asked to change room immediately after seeing this. The day after, at checkout, we were blamed for having done that to the bath tube this while the room was as such when we arrived and actually was the reason why we asked to change room. We were almost yelled at by the owner and the cleaning lady. Later during the day, we heard by some neighbors that the owners were struggling financially as the place requires lots of renovation. It is terrible to see how bad people can behave trying to blame customers by giving then a bad room when the reception is closed, just to blame then in order to try to get money from their clients the day after. Funny enough there was no questioning when we asked to change room, probably because the request was evident. I would not recommend this place, it is extremely expensive, rude staff and disgusting customer service ! I’d recommend the owners to change their room allocation practice and not give a damaged room for...

Highest recommendation for château bellecroix. ||Warm welcome by reception and offering help with our bags to our room. A really nice room with everything needed and a big bathroom. Very fresh breakfast with best and biggest croissants we’re had in our trip in France. ||The surroundings are a beautiful park and nicely held. The pool is perfect also to relax by - you have sun chairs in the cooling park and shadows by the big trees. ||The service is absolutely top and all are very helpful and serviceminded. The owner is all the time checking if everything is ok and if we needed something and was very helpful recommending and reserving restaurants and recommended ding great wine places. ||You can have coffee/tea/wine in the garden area until 7:30pm but also just stay and enjoy a bottle you bought during the day. ||It’s a great place to stay and have small trips around the area with great wineries and gourmet restaurants. ||I really don’t understand why so many have had bad experiences here. Maybe because of own attitude - I don’t know. My experience was more than full filled and you get good value for the price of your stay. ||We stayed for 3 nights and we...