Hôtel Capucines — Hotel in Draguignan

Extremely Disappointing Stay at Hôtel Capucines, Saint‑Tropez — Completely Overpriced and Misleading

Our experience at Hôtel Capucines in Saint‑Tropez was far below expectations and absolutely not worth the high price. While it’s advertised as a 4-star hotel, what we encountered was more in line with a 2- or low 3-star property — at best.

No Flexibility for Travel Disruptions Due to a national air traffic controller strike in France, our flight was delayed, and we missed the first three nights of our reservation. Despite this being completely outside our control, and despite providing proof, the hotel refused to issue any refund or compensation. There was no understanding, no flexibility, and frankly, no customer care.

Extremely Rude and Unhelpful Staff When we arrived with a child and several heavy bags, the front desk refused to help with our luggage. One receptionist was outright rude and said, “We can’t carry your luggage — either do it yourself or find someone else.” That’s not just poor service — it’s a complete lack of basic hospitality.

Stairs Inside the Room One of the rooms had a long internal staircase, which was not mentioned during booking. It was extremely inconvenient and unsafe, especially with a child. No elevator access to the room made the stay even more uncomfortable.

False Advertising — Not a Junior Suite We booked Junior Suites, but what we received was basically a standard, outdated bedroom. There was nothing “suite-like” about it. If this is how the Junior Suite looks, I can’t imagine how poor the basic rooms must be. The category is completely misleading.

Poor Hygiene & Maintenance One of the first things we noticed was a spider on the bed. That alone is unacceptable in any hotel, let alone one charging luxury rates. The rooms are also outdated, poorly maintained, and in urgent need of renovation.

No Water in Rooms After Cleaning Housekeeping did not replace water bottles, and when we asked, we were told to go to reception to collect water ourselves. At this level of hotel, that’s simply unacceptable.

Limited & Insensitive Breakfast Breakfast was minimal and disappointing. Worse, the hotel served ham and eggs in the same hot dish, with no separation. This is completely inconsiderate for guests who do not eat pork or prefer vegetarian options. No effort was made to accommodate dietary needs.

Terrible Value for Money We paid nearly €21,700 for two rooms — an amount you’d expect to pay at a world-class 5-star resort. In fact, we stayed in a real 5-star hotel during the same trip for the same price, and the experience there was on an entirely different level. Hôtel Capucines did not come close.

⸻

Final Verdict: Hôtel Capucines is dramatically overpriced, falsely advertised, and run without care or professionalism. The service is rude, the rooms are subpar, and the amenities are lacking. We strongly advise anyone considering this hotel in Saint‑Tropez to look elsewhere — your money and peace of mind...

Extremely Disappointing Stay at Hôtel Capucines, Saint‑Tropez — Completely Overpriced and Misleading||Our experience at Hôtel Capucines in Saint‑Tropez was far below expectations and absolutely not worth the high price. While it’s advertised as a 4-star hotel, what we encountered was more in line with a 2- or low 3-star property — at best.||No Flexibility for Travel Disruptions|Due to a national air traffic controller strike in France, our flight was delayed, and we missed the first three nights of our reservation. Despite this being completely outside our control, and despite providing proof, the hotel refused to issue any refund or compensation. There was no understanding, no flexibility, and frankly, no customer care.||Extremely Rude and Unhelpful Staff|When we arrived with a child and several heavy bags, the front desk refused to help with our luggage. One receptionist was outright rude and said, “We can’t carry your luggage — either do it yourself or find someone else.” That’s not just poor service — it’s a complete lack of basic hospitality.||Stairs Inside the Room|One of the rooms had a long internal staircase, which was not mentioned during booking. It was extremely inconvenient and unsafe, especially with a child. No elevator access to the room made the stay even more uncomfortable.||False Advertising — Not a Junior Suite|We booked Junior Suites, but what we received was basically a standard, outdated bedroom. There was nothing “suite-like” about it. If this is how the Junior Suite looks, I can’t imagine how poor the basic rooms must be. The category is completely misleading.||Poor Hygiene & Maintenance|One of the first things we noticed was a spider on the bed. That alone is unacceptable in any hotel, let alone one charging luxury rates. The rooms are also outdated, poorly maintained, and in urgent need of renovation.||No Water in Rooms After Cleaning|Housekeeping did not replace water bottles, and when we asked, we were told to go to reception to collect water ourselves. At this level of hotel, that’s simply unacceptable.||Limited & Insensitive Breakfast|Breakfast was minimal and disappointing. Worse, the hotel served ham and eggs in the same hot dish, with no separation. This is completely inconsiderate for guests who do not eat pork or prefer vegetarian options. No effort was made to accommodate dietary needs.||Terrible Value for Money|We paid nearly €21,700 for two rooms — an amount you’d expect to pay at a world-class 5-star resort. In fact, we stayed in a real 5-star hotel during the same trip for the same price, and the experience there was on an entirely different level. Hôtel Capucines did not come close.||Final Verdict:|Hôtel Capucines is dramatically overpriced, falsely advertised, and run without care or professionalism. The service is rude, the rooms are subpar, and the amenities are lacking. We strongly advise anyone considering this hotel in Saint‑Tropez to look elsewhere — your money and peace of mind...

We have just had a wonderful couple of days at Hotel Les Capucines.||||We arrived to a warm friendly welcome. We had just parked the car and the owner of the hotel kindly helped us with our bags to reception.||||Check in was painless and very quick, which was great as my 6 year old twin boys were desperate to get into the beautiful pool. ||||We were shown to our room, which was the 2 bedroom suite. 1 very large twin room with its own TV, then a double bedroom with its own TV. ||||The interiors have been done beautifully, white wash with pastel colours our room was a lovely green pastel. They have some lovely pieces of furniture chairs, wardrobes etc to finish the room a lovely in keeping of the area style. ||||The bathroom had a big powerful shower, with lovely fun green patterned tiles. Double sinks. Again lots of hanging space for your damp swimming costume etc! Power sockets for hairdryers/shaving equipment. ||||The owners of the hotel have thought of everything, lots of plug sockets, lots of cupboard space for clothing and your suitcases. Aircon was powerful and not noisy. ||||Oh I missed we had a huge terrace, with a table for 4, also a sun-bed.||||The pool area is lovely, lots of sun beds, then a lovely hot tub which my boys loved. The garden is manicured and very nice with lots of sun bed areas, surrounded by stunning mature pine. Both ends of the pool-area/garden you have views of the coastline.||||Lovely open bar kitchen area serving delicious lunch and breakfast also in the same area. ||||Truly lovely family run hotel, with lovely helpful staff, and great service! Nothing was too much, I had some express washing as we extended our trip they got this done in less than 6 hours (unheard of in small boutique hotels). ||||We will be back very soon, and I just wish we had stayed here for our entire St Tropez trip. ||||This hotel is punching well above it’s 3 star rating, I have stayed in 5 and 4 star hotels in the area which don’t come near to the quality of Hotel Les Capucines!||||The...