Hilton Garden Inn Paris Orly Airport — Hotel in L'Haÿ-les-Roses

This is a relatively new hotel with clean rooms, but the service falls far below expectations. During check-in, I didn’t feel welcomed at all. The staff only provided information when I explicitly asked — nothing was offered proactively.

Breakfast was mediocre at best, especially compared to other Hilton Garden Inn locations.

What truly disappointed me, however, was the airport shuttle. I was scheduled to catch the 7:58 AM shuttle, but it never showed up. A group of us waited at the stop for nearly half an hour before everyone gave up and ordered Ubers.

When I contacted the hotel to request reimbursement — since the shuttle simply didn’t come — they completely dodged responsibility. No one followed up with me, and they brushed it off with the excuse that the shuttle is run by a third party and therefore “not their responsibility.” That makes zero sense from a guest’s perspective, especially since the shuttle is one of the main reasons people choose this hotel.

Unfortunately, the staff seem more interested in avoiding accountability than actually helping guests when something goes wrong. This does not feel like a hotel that lives up to the promise of hospitality.

Future guests should be warned: the airport shuttle may be completely unreliable, and you shouldn’t expect the hotel to assist you if problems arise...

Pros: • Good Value for Money: The hotel offers a solid balance of comfort and affordability, making it a practical choice for travelers. • Spacious Rooms: The rooms are a good size, providing ample space to relax and organize your belongings. • Comfortable Bed: The bed was comfortable, ensuring a restful night after a long day of travel.

Cons: • Distance from the Airport: Although labeled as an airport hotel, the location is farther than expected, taking about 14 minutes by car and costing €25 for the trip. • Shuttle Service Information: While there is a shuttle service available, the hotel’s website lacks clear details about this option, which could lead to confusion for guests. • Worn Bath Towels: The bath towels appeared a bit tired and could use an upgrade to match the overall comfort of the stay.

Overall: Hilton Garden Inn Orly Airport offers comfortable accommodations at a good price point, with spacious rooms and a cozy bed. However, its distance from the airport and lack of clear shuttle information might be inconvenient for some travelers. Updating minor details like towels would enhance the overall experience. A decent option for a short stay near Orly Airport, especially if value...

I booked a night at this hotel and selected my room on the Hilton App. But when I arrived at midnight, the reception desk said that someone already checked in this room. I noticed that the digital key in the App was working, which means that I could enter the room in which someone else stayed. It is hard to believe that the reception desk did not even confirm the name of guest!||The reception desk assigned another room and said nothing at all. I am not sure what they did in their system but am certainly that they messed up the bills. The bill I got at check-out only showed the city tax but not the room rate I actually paid for. As a result, it was not counted as a stay in my account. Neither do I receive the points.||I filed a complaint on the Hilton App and got an email from the customer care, saying that the hotel will get back to me within 3 days. Certainly, I hear nothing from the hotel. I don't think they really care about what happened.||If you want to choose this hotel, please pay attention to the risk that you may be given a room that is already checked in by another guest, who can use the digital key to open the door. There are many other options near the...