Résidence des Pilotes — Hotel in Montmorillon

My family and I were attending a track day at the Val De Vienne circuit where this hotel is located. We arrived at 14:30 and having received an email with the door code and that our room card would be left in reception area we, parked in the "secure car park" and tried the door code on the closest door, which looked like a rear entrance to the hotel, after two attempts the door opened from someone on the inside, a blonde lady speaking no English whatsoever, but was apparently was nonplussed at our attempts at entering the hotel through this door, shouting at us and directing us the the front door, when we walked there she was standing in the door arms crossed shouting at us again in french apparently telling us the rooms were not ready until 5pm. ||||After attempting to ask this extremely rude young woman if we could maybe check-in a little earlier she repeatedly shouted "non" at us, I asked if anyone spoke english, she stormed off and another lady appeared who spoken english and agreed that we could get into the room at 4pm.||||Upon returning we realised that this is a receptionless hotel, all key cards are simply left on a counter with your name on, very strange, not very secure method of getting your room (someone could take your room's card before your arrival, remove items leaving you to blame and stump up fees for missing towels, remote controls etc).||||Obviously if the keycard isn't working or stops working then you are completely out of luck, as happened to one of the residents we were travelling with us, the phone number on the back of the card was not answered, we went and spoke to the security staff at the circuit who also tried to call the hotels owners to no avail, in the end he was able to break into the hotel room, otherwise he would have had to sleep in our room with me, my wife and two children.||||WiFi at the hotel and the circuit was absolutely dreadful, at first you could log in but only for an hour the login screen said, however this turned out to be incorrect as after 10 minutes of use, or simply locking your phone meant you had to complete a new application, which became tedious, however not as tedious as when the internet completely stopped working the next morning.||||The hotel really need to have a word with "angry blonde woman" as she was working on the breakfast/reception desk the next morning, when I asked if we had breakfast included in the room price (as I couldn't remember if I had booked that) she started shouting at me again, in the end I told her to shove her breakfast up her ar*e and walked off, we drove the 5 miles to the nearest supermarket and bought food for breakfast for the 2 days of our stay.||||There is no staff at the hotel after 2pm, so no restaurant, bar etc.||||It's a real shame the issues we experienced as the rooms are fantastic, with some rooms with balcony/patio overlooking the first corner of the race circuit, rooms are brilliant and a really nice communal patio area to chill out after a hard days riding on track (with the beers/wine you have bought from the supermarket).||||Would I stay at the hotel again ? maybe if the "angry blonde woman" is still employed there, definitely...

Propreté des chambres: 5/5. Y compris la salle de bain est très propre. Proximité très pratique avec le circuit LE VIGEANT et certaines chambres offrent en plus une vue sur le circuit ! 5/5 Pour ma part, aucun reproche à faire sur l'accueil de l'hôtel: accueil 5/5 Petit-déjeuner: 2,5/5: du sucré et du salé mais sans plus et non inclus dans le prix: supplément de 12 euros par personne et par unité. Equipements: coffre fort d'assez grande taille, grande armoire avec cintres, plusieurs étagères, climatisation mais une télé qui ne fonctionnait pas vraiment comme elle devrait: 4/5

Cependant, le confort du lit "double" n'est malheureusement pas vraiment au rendez vous ... Le lit "double" est en fait composé de deux lits simples assez étroits qui sont rapprochés l'un de l'autre pour faire ce qu'ils appellent un "lit double". Ils se séparent lorsque l'on s'allonge dessus et ce n'est pas du tout confortable si on a l'habitude de dormir seul dans un vrai lit double. De plus, les coussins sont trop durs.

Confort: matelas: 2,5/5 "lit double" ou plutôt deux lits simples qui s'éloignent car non fixés: 0/5 coussins: 1/5

Moyenne du confort: 1,2/5...

We were the ONLY people staying at Residence des Pilotes on a non-track day.||The keys were left for us and arrival instructions were clear.||The room (a quad-share) was simple, clean and cleverly laid out to maximise storage.||It’s a little strange staying at the race track overnight when there’s no one around.||But it’s good value and unique. We’d...