Hôtel-Restaurant Le Relais du Klevener — Hotel in Sélestat-Erstein

We were staying on a vineyard next to (1 minute from) this relais and after a long journey during the day decided to stop off for a simple meal and a glass of wine before going home to sleep. We didn't have a reservation but seeing as they serve very simple fare (flamkuchen and similar dishes) and have what must be close to 200+ seats inside and out we didn't think we'd need one. We'd also been up on their terrace earlier to recce the number of seats and the menu.||||In an example of the very worst French hospitality they insisted they were full and that we needed a reservation. We were completely dumbstruck by this, as we could see probably 40/50 free tables inside and out. Maybe more. The time was 8pm so it was unlikely a 100+ party of people would arrive to fil the venue at that moment. ||||My partner and I were completely disgusted by the treatment we received, although not entirely surprised given where we were. I can't think of anywhere else in the world that would be commercially naive enough to turn away two people when there was unused seating available for 100 more. I can only guess that the staff were acting in a literal way on some order given by the management. No excuse was offered- simply that they were 'complet' (full) and they couldn't fit us in because we hadn't booked.||||When we talk about the French experience falling behind that offered in other countries this is exactly what we mean. We are regular visitors to France and occasionally you come up against this attitude relating to reservations or times to eat (12-2, or 7-9 only) most of the time we factor it in but sometimes we make the mistake of feeling relaxed- especially where the food is so basic and a restaurant is designed for so many. We'll ensure that our host knows how Relais de Klevener treats guests in their village. I would highly recommend that you avoid this place to sidestep such terrible...

Stayed for a couple of nights. The welcome was fine, the single room adequate for a short stay. Excellent terrace and spectacular views across the Rhine valley to the Black Forest. ||||I had booked on a half board basis - very common in France of course. ||||However when I asked for the "inclusive" menu, was told that there is no menu or choice of food and only one dish that the chef decides to offer.||||That night it was sauerkraut - a common enough main course in Alsace and Germany and often an accompanying vegetable with other meals.||||Not exactly my cup of tea as it were. ||||So had to go to the main a la carte menu. OK ish.||||Next night I ate elsewhere.||||This was the first time in over 45 years travelling in France, frequently booking "demi pension", that I found no choice of dish.||||The chef's attitude removed a significant part of enjoying my 15th stay in Alsace.||||First and last stay...

I paid 50 euros for a "single" room (as usual I got a double room with a quee-size bed), in any case the hotel is quite nice even though it looks slightly old, but perfectly maintained, well kept and clean. The room is big enough, bath was perfect, very nice shower. Wi-fy working fine. Didn't try the restaurant or the breakfast. The town is very small and quiet, and there is a very nice sight from the hotel. Nothing bad to notice, if you want to save some money respect to sleeping in colmar (which was my idea), it's a...