Le Jardin Français — Hotel in Senlis

I arrived with my daughter and learned there was no record of my reservation even though I remember having to prepay online. As I never did receive any form of receipt confirming my payment/ reservation, I had no choice but to repay the owner because she said there was no record of a reservation and therefore no way she could have charged me. ||I was headed for a wedding with my daughter and just needed a place to set our bags so immediately complied with payment, only to find out on my return today that I was indeed charged twice. I do not believe it was intentional just that the owner perhaps did not have an organized system and did not bother to verify before insisting there was no possibility. ||Once payment was made, I asked whether she could help me book a taxi to the church less than 10 minutes drive away. She said no because the last time she tried to call the taxi company on behalf of a guest, no one responded. I asked whether I could perhaps compensate a guest on the property to drive me as everyone else had cars and this was a property for economical travelers so perhaps someone would be willing to drive 10 minutes for compensation. She appeared irritated and said no to everything and advised me to hitchhike which is what we ultimately did as the one Uber driver in this town on a Saturday afternoon kept cancelling on us. ||Our $125 room was a tin shed with no ventilation once door closed. Fine for us as we spent little time on the property but would've been too hot for someone spending more time there. ||The kitchenette had pots and pans but all my daughter needed was a glass for water and the owner advised us to go back to our room to find them. We ended up using her water pitcher as a cup as did not have courage to bother her again. ||There were little cobwebs everywhere, some with spiders, but that was expected (although I'd assumed exaggerated) as I had read former reviews and it was afterall sort of a garden/farm. I did not find it a pretty nor charming place an amusing experience and our luggage was safe there. We left 5am so did not encounter the...

Absolute nightmare

I booked two nights but had to run away after the first one.

On arrival, I met a French lady who was in charge of the establishment. She did not speak English at all. When I introduced myself and explained that I booked an apartment, she started to scream at me! She was waving hands and shouting “no booking, no booking”. Guys, I am not joking. I wanted to show her my booking confirmation, but she didn’t want to look at it. I spotted a couple in the garden and thought that they could help with translation. When I pointed towards them, the lady blocked my way! Wait, it got better! Fortunately, the couple saw the situation and the gentleman came to my rescue. I explained my situation to him (the lady was still shouting at me) so he could pass it to the lady in French. She still refused to accept the fact that I booked a room. He explained to her that I have paid and credit card statement can be presented. She finally went to her office, and believe me or not, came back with a copy of my booking confirmation! Then she snapped “sorry”, and that was it. I decided to stay (crazy, right?). Now to the apartment, which was the tipping point for my decision not to stay for the second night. • General standard below “camping” conditions • Heating was not working (except the bathroom area) • Everything was dirty and left untidy for a long time • Cutlery, plates etc. had food leftovers stuck to them • Electric kettle had so much scale inside that the water inside looked like a soup • The building was situated next to the road. The apartment had zero insulation, so I heard lorries and cars all the time • Spiders web on the mirror in the bathroom

The list could go on, but I hope you get the picture. I decided to book my second night in the hotel nearby and left this terrible place firth thing in the morning. I felt alarmed, distressed and cold (no heating!). I will seek compensation and report this property to the authorities to protect...

Message de la part de mon amie Lydie : Un endroit très bucolique où je viens depuis plusieurs week-end, me reposer et me ressourcer dans ce jolie jardin d’éden. Nous avons toujours été bien reçu, jusqu’à aujourd’hui (19/07/20) où nous avons été jeté comme des malpropres. Le week-end dernier, nous sommes venus à 3, nous avons pris commande, dont 3 boissons (jus de pommes) et 3 tartes faites maison. Dont 2 aux fruits de saison et une tarte aux fruits rouges. Il s’avère que dans une des tartes, il y avait des cheveux, également des poils. J’ai rapporté la part à une serveuse qui se trouvait là et je lui ai dit de changer ma part car je trouve que c’est le minimum de changer l’assiette. On est commerçant où on ne l’est pas ! 3/4 d’heure se passe et je me rend compte à mon tour que j’ai moi aussi, des cheveux et des poils dans ma tarte, ce qui n’était pas étonnant car cela faisait partie de la même tarte. En aucun cas, personne n’est venu nous voir pour s’excuser ou trouver une solution au problème, je vous rappelle que nous sommes des clients fidèles car nous venons pratiquement tous les week-ends et que nous laissons des sommes avoisinant les 60€, car nous prenons des pots de confiture à 8€ le pot, la douzaine d’œufs à 7€, du vinaigre d’estragon à 14€ le litre. Nous venons jamais seuls, j’emmène toujours avec moi de la famille. Donc nous sommes restés sur notre fin le week-end dernier et nous avions refusé de payer ces 2 parts donc la facture s’est élevée qu’à 14€. Aucune excuse de la part de la propriétaire. Je ne suis pas rancunière, je suis quelqu’un qui a travaillé dans le commerce et je suis retournée au jardin car je me suis dit que c’est des choses qui arrive. Donc aujourd’hui, je décide de retourner dans ce charmant endroit avec ma famille et là, la propriétaire vient prendre notre commande sans nous dire bonjour et elle nous dit vu que la dernière fois vous n’avez pas payé la totalité de la facture, dorénavant vous devez régler avant de passer commande ! (J’ai halluciné !!!!) Donc il était hors de question de payer avant de consommer car c’est un coup classique, comment j’aurais pu contester une fois que j’aurais consommé ! C’est très triste de réagir comme tel surtout quand on est commerçant et qu’on est face à de la clientèle ! Je trouve dommage d’en arrivé là, pour ma part, elle m’a perdu en tant que cliente ainsi que les personnes que je faisais venir sur ses lieux. Pour finir, je voudrais juste ajouter, que le fils de la propriétaire, Sylvain, est un garçon très gentil, très à l’écoute, très avenant auprès de ses clients. Au plaisir de ne plus jamais remettre les...