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Pointe du Bile
4.6
(40)
Restaurant La pointe des îles
4.8
(84)
Auberge du Gros Bill
3.9
(568)
Very disappointed as they still owe us a refund, 3 months after our holiday and numerous emails to them.
First off we are pretty laid back family and things don't normally bother us, can't remember the last time that I had such a bad holiday experience or such awful customer service.
Visited in July 2016 for 2 weeks and were pithed right beside the toilet block. As others have said the pitches are small but this wasn't a massive issues for us. Location is great right by the beach and the pool is really nice. In the day all was great and being by the toilet block and pool was actually handy with two small kids........
HOWEVER the entertainment goes on very late each night and is very noisy. There are also lots and lots or screaming kids running around the site. Loads of people complained who were in pitches right beside the pool and bar, but management kept saying that there would be no noise after 10:30pm, but every night it went on until at least 12:00pm and sometimes 1.30am. The entertainment staff just didnt seem to care and management were not that bothered, even though the receiption staff were friendly. This is a family campsite with all the entertainment aimed at kids so odd that it went on so late.
After we and others complained numerous times, we decided to leave after 1 week as our 2 and 5 yr olds were exhausted from being kept awake each night. The campsite reception agreed to a refund for the remaining week and agreed to a refund for the Wifi that never worked for the week we were there. They even charged us double for the Wifi so watch out for this. We left with the agreement that if we emailed over our bank account details they would issue a refund, so all was generally fine. We sent over the email as requested and then chased a few weeks later and then chased again and finally got a reply to say they would refund the wifi but not the remaining week. So we emailed back, but no reply, emailed again, chased again, etc, etc, etc. We are now 3 months after our holiday and haven't got a penny back from them and they just don't reply to emails. No refund for the wifi and no refund for the remaining week.
The location and the campsite itself are great if a little cramped, and if they just sorted out the noise and actually refund what they agreed to then it would be great.
If for some reason you do think of booking here then PLEASE PLEASE use a credit card and then at least you can get some money back if you are unhappy. Also make sure that your pitch is nowhere near the toilet block and pool. You need to be right by the edge os the campsite and by the sea. Also don't pay upfront for the wifi as it doesn't work.
As is becoming clear from other reviews they are a dishonest company and just don't care about their customers or refunding when things do not work.
You have...
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The site is located in a very pleasant area, just on the outskirts of the lovely little village of Penestin, which has a thriving market (on a Wednesday when we were there). This is predominantly a site for French holiday-makers, and doesn't seem to cater for British (or any other nationality) visitors, unlike other French sites where we have stayed in the past. On arrival, the reception staff's English was poor (although, admittedly, our French isn't that great either) but they were pleasant and friendly enough. We were allocated a pitch right by the pool and club house, from which you would get periods of very loud music blasting out intermittently throughout the day. We were also directly opposite the toilet block which, although very convenient for showering/washing up, etc. meant that we were on the main 'thoroughfare' and there was a constant stream of people walking up and down past our pitch on a daily basis, so privacy was a bit of an issue. The pitches themselves are ok, but quite small. You are tightly packed in and the boundary hedges are unkempt and overgrown, not much maintenance going on. There didn't appear to be any rules regarding playing of music or other noise, so you may find (as we did) that you end up pitched next to some idiot who insisted on playing his radio for hours on end each day, which was incredibly annoying and intrusive. The best thing about the place was the weekly 'pool party' which was fantastic for the kids, really excellent. Be warned, however, this doesn't start until 9pm and there is extremely loud music going on until midnight. Not much of a beach to speak of, very rocky, but great for cockle and mussel gathering. Also, be aware, the 'shop' on site doesn't sell milk??? So, if you are prolific tea or coffee drinker, or have little ones, make sure you are well stocked up! Nearest supermarket is at Herbignac 9 miles away; totally recommend the beautiful town of Vannes, around 40 minutes drive. Some beautiful quaint little villages around and about. Great area for cycling enthusiasts. Sadly, not a site we would return to, however, mainly because of the noise. Also, the reality doesn't match up to the website promise! (Avoid...
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Dans l'ensemble, séjour court très agréable.
La localisation du camping est idéale, les balades sur la plage privée avec vue sur les îles très appréciable, surtout lorsqu'on est à 2 pas de celle-ci.
Coté emplacements, relativement arboré, apporte de l'ombre sauf en pleine journée. Nous avions demandé à la réservation un coin au plus ombragé pour notre bébé de 2 ans... qui n'a pas été exhaussé, il y avait mieux et libre... dommage. On s'est retrouvé derrière la piscine avec le bruit des moteurs..., via une plateforme et sans pouvoir parler à quelqu'un sur le camping, c'était prévisible (-1/2 étoile pour ça). D'ailleurs, attention, sur le site il est donné pour 5 étoiles, ça porte à confusion il s'agit d'un 4 étoiles. Les terrains sont plats, relativement grand, entretenus... manque de poubelles par contre !
Coté restauration, la carte est pas mal, les prix corrects. J'ai aimé les pizzas, les nuggets pour ma fille très bons. J'ai un peu moins aimé le mojito à 6 euros, le plat Wok très fade. Le pire a été de se faire reprendre à plusieurs reprises qu'il était interdit d'être torse nu à la terrasse. Je trouve ça débile et je m'explique: il n'y a pas moins d'hygiène a être torse nu sur la terrasse que de l'autre coté de la barrière à savoir la piscine... ou l'extérieur. Je ne faisais que prendre une glace, et avec 40 degrés dehors pas une folle envie de me forcer à m'habiller, surtout pour 1mn de temps...
D'ailleurs, les filles en 2 pièces ne sont étrangements pas réprimandées. L'hygiène ne se situe peut-être qu'au niveau des tétons ? Allez savoir... Bref, l'ambiance des campings et les libertés se perdent, bien dommage. (- 1/2 étoile pour le forcing).
Enfin, pour manger après 14h, il ne reste plus que les pizzas. Quelques nuggets pour notre fille aurait été un effort sympa à 14h15... aucun autre snack proposé :( ... on a connu mieux pour ça.
Coté épicerie, belle amplitude horaire, manquait 3h d'ouvertures pour un non-stop qui aurait été appréciable, on a déjeuner tard le midi et on manquait de pain... par contre fermer à 23h je vois moins l'utilité...
Pour le petit déj, des viennoiseries mais... pas pour nous, il fallait réservé ! Je DETESTE devoirs réserver pour ça, surtout dans un 4 étoiles et quand on arrive la veille au soir, vous voyez...? Heureusement, on a croisé le directeur, très gentil et serviable et qui a sans tardé commandé d'autres viennoiseries. 15mn plus tard, nous étions comblé, super top !!! L'épicerie est très bien, du choix, pas limité qu'aux aliments, d'ailleurs petite suggestion, un petit coin pour les lunettes de soleil aurait été utile, j'avais oublié les miennes... Le prix sont la encore très correct, c'est rare dans un camping !
La piscine, l'extase ! Elle est extra, chauffé, belle, bien pensée, j'y serais bien resté toute la semaine dedans. Pas de surveillance pour nous dire de ne pas faire ci ou faire ça, le bon sens des gens suffit et tout se passe bien. Attention aux petits malins qui laissent leur serviette dès le matin et reviennent plus tard pour garder leurs places, mais ça... que faire ! Pour ma petite de 2 ans, c'est super en tout cas.
Les sanitaires, propres, nombreux, avec de vrais pièces pour bébé (baignoire, douche pour les parent...etc) vraiment parfait. De la musique en permanence pour couvrir les bruits gênants aux toilettes... rien à redire.
Loisirs: Pour les enfants c'est suffisant, espace gonflable, toboggans... Pour les adultes, je n'ai vu que l'espace muscu extérieur qu'en partant, dans le 2ème parc, dommage si j'avais su... Locations de vélo: quelques vélos electriques ? J'étais preneur... :) Location de kawak ou autres, pour allez sur la plage de l’île en face...
Pour terminer, je suis très critique mais je met un 9/10 pour ce magnifique camping, je le trouve vraiment mieux que certains autres aux autours. Je le recommande et y retournerai c'est certain. J'ai passé un court séjour vraiment bien, bravo.
PS: j'ai fait une photosphère du camping disponible dès ce soir sur...
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