Gino Seaside Tbilisi, Trademark Collection By Wyndham — Hotel in Tbilisi

I’ve had one of the most confusing and worst experience of my life at this hotel. I would like to start of by reviewing one of the employees “DAVITI” (Guests Relations Agent). There was a fire alarm drill at the hotel and I wasn’t informed. Not knowing it’s a drill I was panicking and rushing when some of the guests informed me it’s just a drill. When I went to ask at the front desk “DAVITI” said they called me. I told him it’s not my issue that I didn’t pick the call if I was having breakfast and instead of understanding the situation he responded with “It’s not our issue if you didn’t pick the phone”. Later I realized the phone in my room doesn’t work. The hotel needs to make sure each and every guest knows it’s a drill before initiating. I had an anxiety attack because of the fire alarm. Overall, DAVITI is unprofessional, not trained properly, has no communication skills, disrespectful, rude, arrogant and has no etiquettes and manners. The hotel is not managed at all. The handles of corridor door are broken. The lobby is very sad looking. They don’t clean the dishes in your room. Everyday our dishes were dirty. They refilled my soap less than half. Overall the staff is not friendly and approachable at all. During breakfast I asked the the worker to pick our dishes and he ignored. The room service has 4-5 items only. The staff uniform is very unprofessional. The staff eats Infront of the guests like they are having a fiesta. The lifts are extremely small. They don’t put new towels or dental kits. The bathrooms are not cleaned properly. The breakfast is 95% same everyday. One night we came back to the hotel around 1am and the main gate to enter the hotel was closed and we had take a whole different way to enter the second gate at “1am”. The only good thing I can think at the top of my head are bidet in the toilet, location and view from room. Overall Wyndham has not met the standards of a 5 star hotel at all. DO NOT RECOMMEND...

إلى من يهمه الأمر،

أكتب إليكم لأعرب عن استيائي الشديد من إقامتي الأخيرة في فندقكم من ٢٤ إلى ٢٩ أبريل. حجزتُ غرفتين، انجذبتُ إليهما لانتمائهما لسلسلة فنادق ويندهام، متوقعًا الحصول على مستوى عالٍ من الجودة والخدمة. للأسف، لم تكن تجربتي على مستوى هذه التوقعات.

عند وصولي، خُصصت لي غرفة لا تتوافق مع حجزي الأصلي. كنت قد حجزتُ غرفة بسرير كوين مُطلة على البحر، وهي الخيار الأغلى ثمنًا، ولكنني حصلتُ على غرفة بسريرين مفردين بدون شرفة. ورغم حل هذه المشكلة في النهاية، أُبلغتُ أن السبب هو "خلل في النظام". بعد ذلك، واجهتُ طوال فترة إقامتي مشاكل فنية متكررة في باب غرفتي، مما استدعى مكالمات متكررة إلى قسم الصيانة طلبًا للمساعدة. علاوة على ذلك، كانت خدمات التنظيف غائبة خلال اليومين الأولين من إقامتي، ولاحظتُ وجودًا كثيفًا للعناكب في جميع أنحاء الفندق.

وقعت الحادثة الأكثر فظاعة في اليوم الثالث من إقامتي. بينما كانت صديقتي تستعد لرحلة ليوم واحد، أخذت زجاجة ماء من ثلاجة الفندق، لتكتشف أنها تحتوي على صابون. أدى ذلك إلى رد فعل حاد، مما أجبرنا على إلغاء رحلتنا وطلب الرعاية الطبية في المستشفى. في حين أن الفندق عرض استردادًا لسعر ليلتين لغرفة واحدة حجزتها اثنتين وحتى قالوا إنهم سيعيدون لي ثمن غرفتين بعد أسبوع، فقد قالوا إنهم سيعيدون ثمن الغرفتين بعد أن ردوا ثمن إحداهما وأبقوني أنتظر لأكثر من 30 يومًا دون استرداد ثمن الغرفة الثانية، فإن هذا التعويض لا يغطي بشكل كافٍ تكلفة الرحلة الملغاة والنفقات الطبية والضيق العام الناجم عن هذا الحادث.

أطلب منكم التحقيق في هذه المشكلات بدقة واتخاذ الإجراء المناسب لمعالجة أوجه القصور في خدمتكم. أعتقد أيضًا أن استردادًا أكثر شمولاً أمر مبرر، نظرًا لمدى الإزعاج والأضرار التي لحقت بنا. أتطلع إلى ردكم السريع وحل هذه المسألة. تحدثت إلى تامارا في البداية كان اسمها شيئًا مثل هذا، وأصدرت استردادًا لغرفتين ولم تفعل أي شيء بعد ذلك، وتحدثنا إلى نونا كفيتسياني التي أعادت لنا المبلغ المدفوع لليلتين لغرفة واحدة وتوقفت عن الاستجابة بعد ذلك، وفي النهاية تيكلا من المبيعات التي أبقتنا ننتظر استرداد المبلغ المدفوع للغرفة الأخرى لمدة 30 يومًا حتى الآن ثم اختفت.To Whom It May Concern,

I am writing to express my extreme dissatisfaction with my recent stay at your hotel from April 24th to April 29th. I booked two rooms, drawn to your establishment by its affiliation with Wyndham, with the expectation of a certain standard of quality and service. Unfortunately, my experience fell far short of these expectations.

Upon arrival, I was assigned a room that did not match my original booking. I had reserved a queen sea view room, the most expensive option available, but was given a room with twin beds and no balcony. While this issue was eventually resolved, I was informed it was due to a "system glitch." Subsequently, for the duration of my stay, I encountered recurring technical issues with my room door, requiring frequent calls to maintenance for assistance. Furthermore, housekeeping services were absent for the first two days of my stay, and I observed a significant presence of spiders throughout the hotel premises.

The most egregious incident occurred on the third day of my stay. As my girlfriend prepared for a day trip, she took a bottle of water from the hotel refrigerator, only to discover it contained soap. This resulted in a severe reaction, forcing us to cancel our trip and seek medical attention at a hospital. While the hotel offered a refund for two nights for one room that i had 2 and even the said they will refund me for 2 rooms after a week they said they will refund for both rooms  after they refunded for one and kept me waiting for more than 30 days without receiving the refund on the second one,  this compensation does not adequately cover the cost of the canceled trip, medical expenses, and overall distress caused by this incident.

I request that you investigate these issues thoroughly and take appropriate action to address the shortcomings in your service. I also believe that a more comprehensive refund is warranted, given the extent of the inconvenience and damages incurred. I look forward to your prompt response and a resolution to this matter. I spoke to TAMARA at first her name is smthn like that she issued a refund but didint get any after it we spoke to NONA KVITSIANI and TEKLA none...

by far worst hotel my family and i have ever been to service is horrible, rooms don’t get cleaned unless you tell room service to do so and if they do clean the room they only change the bed sheets. location is extremely far away and isn’t a local place to discover at all you need at least 30 minutes to get to a local known mall in tbilisi, tv remote was broken and i asked for a new one the room service replied with we are busy i cant give you anything, i called again and they replied once again with we don’t have. worst customer service i’ve ever experienced i was struggling with taking my luggages to the receptionist and 3 workers passed by me and didn’t even offer to help while i was trying to carry 5 luggages with my family alone, instead walked away and started talking to the other worker next to them, i honestly don’t know how this hotel has even one star this is the worst one i’ve ever been to, we weren’t welcomed with kindness neither hospitality and no help was given at all i don’t recommend this...