Hotels & Preference Hualing Tbilisi — Hotel in Tbilisi

Subject: Heartfelt Gratitude and Appreciation for Ms. Mariam

Dear Management of Hotels & Preference Hualing Tbilisi,

I am writing to you with a heart full of gratitude and appreciation for the exceptional care and humanity that my family and I experienced during our recent stay at your esteemed hotel. We went through a very difficult moment when my son suddenly fell ill — an experience that shook us deeply. Yet, in that critical moment, your team, through one remarkable individual, turned fear into reassurance and hardship into comfort.

That individual is none other than Mariam, your receptionist, whose actions and compassion will remain etched in our memory for a lifetime. She immediately called the ambulance without hesitation, stood by us until the medical team arrived, and did not leave our side until my son was safely in the hospital’s care. What touched us even more profoundly was that she continued to check on him afterward, as though he were part of her own family.

Mariam was not just a staff member fulfilling her duty; she was a true guardian angel in a moment of crisis. Her calm words, her reassuring presence, and her genuine kindness painted the most beautiful image of Georgian hospitality and womanhood. In her, we saw the values of empathy, dedication, and humanity at their finest.

Over the years, I have stayed in many hotels across the world, but very few have managed to combine luxury of place with nobility of heart. Your hotel achieved both — and surpassed them — thanks to a team that places humanity above all else. What Mariam gave us cannot be measured by job description or duty; it can only be measured by the deep mark it left on our hearts.

I kindly ask that you convey my deepest gratitude and appreciation to Mariam, and that you recognize her as the true asset she is to your establishment. She is not only a shining face of your hotel but also a proud example of Georgian hospitality at its very best.

With profound respect and heartfelt thanks,

abdullah’s ...

Worst Hotel Ever – A Complete Scam 🚨 This was hands down the most horrible hotel experience of my life. I booked through MMT, only to arrive at 2 AM and be told they had no record of my booking. Imagine being stranded in the middle of the night, and instead of helping, the staff couldn’t care less. To make matters worse, they had the audacity to offer me a smaller room at a hiked-up price, almost the same as what I had already paid online. What a joke! It’s crystal clear they double-book rooms, cancel existing reservations, and then try to scam tired, desperate guests into paying inflated on-the-spot prices. This is not just bad service — it’s fraudulent and disgraceful. The management is utterly chaotic, their systems are unreliable, and the staff is downright unhelpful.When asked about out booking the front desk says that the mails reach their sales manager on a different email ID which they have no access to, and “at this hour the sales manager cannot be disturbed”- THE AUDACITY!

⚠️ Save yourself the nightmare, the stress, and the money. This hotel is a scam, their service is trash, and their staff is shameless. Avoid...

This is one of the most comfortable hotels that you can find at this price point in Tbilisi. Also, being outside of the city, there is much less pollution, and the facility also has a fantastic pool. The cleaning staff are professional and friendly.

The rooms look good at a surface level, but it's hard to find a room without some severe flaw. Some of the showers have no water pressure, some rooms have broken chairs, broken bath tubs, or broken door handles.

Additionally, the quality of service is severely lacking. For anyone traveling to this part of the world, be prepared to fight to be treated fairly. During our stay, we paid for a room with lounge access. On one of the days, we were denied lounge access because the owner of the hotel would be here. We were told that he'd only be occupying the room for a few hours, and that they would not refund us for the extra we paid for the day.

I hope this person saves enough money to visit my hotel one day. I will deny them access to their room for a few hours because as the owner, I'll be holding a conference in her hotel room. I will not be refunding her for the...