Mercure Hotel Ingolstadt — Hotel in Ingolstadt

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers.||My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues.||However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. ||Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse.||Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating.||I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences.||In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful...

Appalling Service and Management: A Hotel to Avoid!

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers.

My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues.

However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification.

Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse.

General manager of this hotel, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating.

I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like her should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences.

In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their...

We stayed a family of 2 adults and 1 child 8 years old. Double room plus extra bed (an extensible armchair) at first floor facing the back of hotel. The hotel is located in the suburbs of Ingolstad so you need transportation to go in the city or other places. The good thing about location is that is very quiet and tranquil. Ask for rooms facing the back of hotel. We stayed in one of these and it was very quiet and had a nice terrace. Room is good size, clean and had cleaning service every day. We did not like very much the bathroom - small and rather old - needs refurbishment, especially shower area. Hotel has a sauna and small gym. I used the sauna in the evening - it was ok ; on the downside the showers in the sauna were under repairs during our entire stay ; 1 week to repair some showers is too much. Breakfast is very good with plenty of choices for every taste and need. We dined 1 evening in the restaurant - food ok, but it took 1 hour to bring the food which was too much considering that there were 4 tables occupied by 7-8 people when we ordered. Not too large menu and little choice of traditional food. We preferred for other 3 nights to order room service. The menu is different from the restaurant. Also could have more choices. However food was very good in both places (restaurant and room service), with a minor remark - we ordered 2 nights the cold plateu of cheeses and hams- first time it was great with various type of cheeses, 2-3 types of ham, salad, 2 types of butter, while the second time was different (only 1 type of chees and ham and small salad). Staff was very helping both in hotel and restaurant (with the minor setback at dinner time). Overall it was a good stay and we can recommend the hotel and we recommend rooms facing the back of hotel. Ask a room with air conditioning if needed. And you will need your car to go around. A taxi to Ingolstad city center cost 15 EUR Nice touch - the online check in and that our room was ready at noon even if we mentioned that will arrive in the...