Center Parcs Park Eifel in Kelberg, Germany - reviews,open hours,photo spots,things to do

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Oggy PopovOggy Popov

Bad food. Bad service. No kids animation. If you want to have a bad vacation, go to Park Eifel! Let me explain: We came all the way from Bulgaria hoping for a great family vacation with our 1.6y old baby, but we are extremely disappointed. I am writing this on our 4th day here, unfortunately we have to stay another 3 days to wait for our flight. Never again are we visiting Center Parcs and we recommend you to read through our review so you can understand what you can expect. Bad food: The food during breakfast and dinner is a joke. This is the lowest quality food we have seen in a hotel and we paid 600 euro for a breakfast+dinner package. Do not, I repeat, do not buy this package! You are better off to buy stuff from the supermarket and cook at home, it will be much better. Bad service: Customer service is a joke. Check-in: we didnt know where to check-in and we landed at the info desk while it rains. I was checked-in but I was told that the luggage should be left at the parking gate and so I had to push all our luggage in the rain to that place. As I went there, the people who worked there, never heard of this before: they were surprised when I asked if I can leave my luggage there until the room is ready. They put our luggage in some little room, unguarded. Of course, when the room was ready, I had to go back there and push our luggage about 1km to the house, you feel so welcome that nobody even helps you with your luggage when you come in. Dinner stupidity: the info desk lady forgot to tell us that we need a reservation for every dinner so on the first evening when we went for dinner, we were told there is no space and we have to wait for them to find a table. A great feeling for our first evening at this terrible park. Another stupid management mistake is that everyone should wait in line to get to dinner. So if your slot for dinner is from 17-18:30, at 17:00 all the people form a long line and we had to wait 27 and a record 35 minutes the second day, to get to our table. When I asked them what is the reason they do this stupid thing to let people wait, nobody says anything, they even get angry at you for asking a simple question. So, expect to wait very long to get to dinner to eat mediocre food for 600 euro per week! Toilet paper is a luxury: Center Parcs only provide you with 1 toilet paper for the whole week, you should buy more if you need it. I am sorry I am so spoiled to even expect at least toilet paper! Staff quality of service: today it rained heavily in the morning so I ran to breakfast but it seems I forgot the almighty wristband (although I have paid for breakfast). I asked at info desk if that is not a problem, of course, they “dont know, not their responsibility”, so when I asked at the breakfast reception( yes, you have to check-in for breakfast, if you just walk-in, staff will be reminding you it is not allowed!!), I was refused access to breakfast without the wristband. I was asked to go back in the rain to the house on the other side of the parc, to bring the wristband. I went on to buy food from the supermarket and I am not going to eat the pathetic breakfast I paid for. To the poor management of this place: you should be ashamed of your work and if I was working at Center Parcs on a higher level, I would definitely fire you on the spot today. Animation ( or the lack of it ): this is a family place and so we were spoiled enough to expect some kids animation, but there is none. Ok, a 30-min “kids disco” they have. For the rest, there are 0 activities organized from the management. Everything else is paid and you do on your own, not as a group. I suggest to the management to go to Turkey/Antalya for one season, to experience what kids animation really means. On a positive note, our VIP cottage is a nicely renovated house. For this kind of money, you are way better off to go somewhere else than to Center Parcs / Park Eifel. Save your vacation and do not come here. Mr. Popov Cottage 67

M “M.Theisen” TheisenM “M.Theisen” Theisen

Mixed feelings about our stay in this Parc . Our first premium house was terrible, it's was not Premium at all and it was dirty, old and used up. Because the Parc was full we had to downgrade to comfort which was a lot better but still very dirty and we had to clean a lot ourselves. The next day a very nice lady came and cleaned everything else. The bed sheets and towels were not only very old but also really dirty. Again the staff was very helpful and friendly and brought new sheets. The kids Factory was freezing and not only did all parents had their coats on the children had to walk on their sock and this is not acceptable. Turning the heat was apparently not possible for the staff. The QR code for the menu is in fact the pizza delivery, while I'm writing this I still don't understand why. As a healthy and vegan family it is very difficult the drink even a coffee ( if you don't drink it black). All restaurants have some small options for vegetarians but Vegan is nowhere to be found. On our last day we decided to try anyway and found one chef who was willing to make an acception. Not the service because they where a bit unfriendly and not understanding at all but the chef gave his best. In overall for the children it's wonderful and most of the staff ( not the service staff In the restaurant ) is very willing and dedicated to make your stay worth while. Still the Parc needs to have some serious work done. Hopefully our next stay will be better.

SabrinaSabrina

Für uns war es der erste Center Parcs Urlaub. Die Mitarbeiterin beim Check-In war sehr freundlich. Allerdings musste die Dame uns leider mitteilen, dass unser Haus erst ab 17:30 Uhr bezugsfertig sei, da dieses noch gereinigt werden müsse. Das war für uns natürlich sehr ärgerlich, da wir mit einem Bezug ab 16 Uhr gerechnet haben, wie es in der App auch angepriesen wird. In der Unterkunft angekommen, mussten wir feststellen, dass die Unterkunft offensichtlich nur oberflächlich gereinigt wurde. In der Dusche, auf dem Waschbecken und in den Betten fanden wir Dreck und Haare von Vormietern, zum Teil war noch Müll vorhanden, die Spülmaschine war nicht ausgeräumt und an den Scheiben der Lofttür waren Fingerabdrücke der Kinder früherer Urlauber. Außerdem waren noch Dreck und Krümel auf dem Boden vorhanden. Beschwert haben wir uns vor Ort nicht, wir waren froh, endlich in die Unterkunft zu kommen und zumindest noch etwas vom Abend haben zu können. Im Park ist es sehr ruhig, Autolärm war fast gar nicht wahrnehmbar. Da unser Haus in der Nähe von der Auffahrt war, haben wir hier ab und zu mal Autos gehört, das hat uns aber nicht gestört. Auch bekamen wir nichts von den Nachbarn mit, es sei denn natürlich, man begegnete sich draußen. Unterhalb des von uns angemieteten Hauses entstehen derzeit neue Häuser. Von dem Baustellenlärm haben wir absolut nichts mitbekommen. Der Park an sich ist sehr gepflegt und sauber. Parkplätze sind genug in Hausnähe vorhanden. Überall sind kleinere und größere Spielplätze vorhanden, so dass genug Spielmöglichkeiten vorhanden sind. Auch ist für jedes Alter etwas dabei. Sowohl die kleineren Kinder als auch die älteren Kinder sollten hier auf ihre Kosten kommen. Der Streichelzoo und die Tiere dort sind gut gepflegt, die Ziegen lassen sich gerne streicheln. Die Esel und die Schafe waren davon eher nicht so begeistert. Im Market Dome gibt es in der Mitte eine Klettermöglichkeit für die Kinder. Diese wurde von den Kindern vor Ort auch sehr gerne bespielt. Hier ist leider schade, dass keine Erwachsenen mit drauf dürfen. Unser Kind (fast 2 Jahre) konnte es leider nicht nutzen, da es mit dem Fuß durchs Kletternetz fallen könnte und wir als Eltern nicht helfen könnten. Der Minigolfplatz ist abwechslungsreich und gepflegt. 9,00 € pro Person empfinden wir als vollkommen angemessen. Die Baluba Bar (Indoor Spielplatz) und das Schwimmbad sind bei wechselhaftem/schlechten Wetter leider sehr voll, so dass wir diese kaum bis gar nicht genutzt haben. Viele Aktivitäten sind leider on top zu bezahlen. So haben wir für eine 20-minütige Fahrt mit dem Elektroauto 15,00 € gezahlt, in der Baluba Bar gab es auch Fahrzeuge, die ebenfalls extra zu bezahlen sind, wobei man hierfür eine bestimmte Karte benötigt. Das Essen empfanden wir überwiegend überteuert, die Pizza schmeckte uns nicht besonders gut. Die Sauce auf der Pizza schmeckte eher wie eine Pasta-Sauce. Die Family Bar bietet erst ab 12 Uhr Essen an, leider waren dort nirgends Öffnungszeiten vermerkt. Ein Schild wäre hier sehr hilfreich gewesen. Für ein Buffet hätten wir 40,00 € pro Person für 1 1/2 Stunden zahlen sollen. Das empfanden wir schon als teuer. 1 1/2 Stunden hört sich erstmal viel an, wenn man mit einem (oder mehreren) Kleinkind(ern) dort ist, ist die Zeit aber im Nu weg. Die Mitarbeiter dort waren allesamt durchweg sehr freundlich! Einen Tag waren wir unterhalb vom Park wandern. Dort gibt es extra eine Strecke für Kinder. In kurzen Abständen sind hier Klettermöglichkeiten für Kinder zu entdecken, die allesamt toll sind. Allerdings sind diese eher für größere Kinder geeignet. Unser Kind konnte damit leider noch nichts anfangen. Trotzdem war es wirklich eine schöne Strecke und empfehlenswert! Alles in allem hatten wir trotz einiger Mankos ein paar tolle Tage in der Eifel und würden trotzdem noch einmal wiederkommen.

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Reviews of Center Parcs Park Eifel

3.0

(3,173)

4.0

2y

Bad food. Bad service. No kids animation. |If you want to have a bad vacation, go to Park Eifel!|Let me explain:||We came all the way from Bulgaria hoping for a great family vacation with our 1.6y old baby, but we are extremely disappointed. I am writing this on our 4th day here, unfortunately we have to stay another 3 days to wait for our flight. Never again are we visiting Center Parcs and we recommend you to read through our review so you can understand what you can expect.||Bad food:|The food during breakfast and dinner is a joke. Maybe their chef is really young and has no experience. Or was not able to find a job somewhere else. But this is the lowest quality food we have seen in a hotel and we paid 600 euro for a breakfast+dinner package. Do not, I repeat, do not buy this package! You are better off to buy stuff from the supermarket and cook at home, it will be much better.||Bad service:||Customer service is a joke. |Check-in: we didnt know where to check-in and we landed at the info desk while it rains. I was checked-in but I was told that the luggage should be left at the parking gate and so I had to push all our luggage in the rain to that place. As I went there, the people who worked there, never heard of this before: they were surprised when I asked if I can leave my luggage there until the room is ready. They put our luggage in some little room, unguarded. |Of course, when the room was ready, I had to go back there and push our luggage about 1km to the house, a wonderful feeling to feel so welcome that nobody even helps you with your luggage when you come in. ||Dinner stupidity: the info desk lady forgot to tell us that we need a reservation for every dinner so on the first evening when we went for dinner, we were told there is no space and we have to wait for them to find a table. A great feeling for our first evening at this terrible park. |Another absolutely stupid management mistake is that everyone should wait in line to get to dinner. So if your slot for dinner is from 17-18:30, at 17:00 all the people form a long line and we had to wait 27 and a record 35 minutes the second day, to get to our table. When I asked them what is the reason they do this stupid thing to let people wait, nobody says anything, they even get angry at you for asking a simple question.|So, expect to wait very long to get to dinner to eat mediocre food for 600 euro per week!||Toilet paper is a luxury: Also, Center Parcs is such a wonderful company, they only provide you with 1 toilet paper for the whole week, you should buy more if you need it. Again, for that price, I expect at least some toilet paper in the room, I am sorry I am so spoiled to even expect that!!||Staff quality of service: today it rained heavily in the morning so I ran to breakfast but it seems I forgot the almighty wristband (although I have paid for breakfast). I asked at info desk if that is not a problem, of course, they “dont know, not their responsibility”, so when I asked at the breakfast reception( yes, you have to check-in for breakfast, if you just walk-in, staff will be reminding you it is not allowed!!), I was refused access to breakfast without the wristband. I was asked to go back in the rain to the house on the other side of the parc, to bring the wristband. I went on to buy food from the supermarket and I am not going to eat the pathetic breakfast I paid for.|To the poor management of this place: you should be ashamed of your work and if I was working at Center Parcs on a higher level, I would definitely fire you on the spot today.||Animation ( or the lack of it ): this is a family place and so we were spoiled enough to expect some kids animation, but there is none. Ok, a 30-min “kids disco” they have. For the rest, there are 0 activities organized from the management. Everything else is paid and you do on your own, not as a group. This is very disappointing. |I suggest to the management to go to Turkey/Antalya for one season, to experience what kids animation really means.||On a positive not, our VIP cottage is a nicely renovated house. But that is all positive I can say about the park.||To sum up: for this kind of money, you are way better off to go somewhere else than to Center Parcs / Park Eifel. Save your vacation and do not come here.||Mr....