Best Western Hotel Schmoeker-Hof — Hotel in Norderstedt

very noisy. noise from the street. noise in the room above, you can hear footsteps and everything that happens above. you can hear everything in the hallway outside the door. the floor in the room is dirty, sand. the bathroom is clean and even without mold. finding the restaurant menu is just some kind of quest. meeyu is nowhere in the room, and on the website. in the photo everything looks new and beautiful, but in reality everything is outdated and worn out. zero soundproofing. I barely found the towels, they were hidden in the closet. the towels are so worn out that they are even in holes. I don’t know what I paid 180 euros per night for. the only plus is that the room is spacious.only breakfast is normal. not much choice, but...

Stayed at this hotel for a week for business. ||Room was very outdated. Is in need of a refurb.||We had to swap rooms late into the first night as there was a constant noise of running water audible in the room.||No apology, moved to a noise room right next to the main entrance. The smell of smokers was sickening. ||Upon checkout the woman at reception tried to charge us for water, nuts and sauna use....all|Of which I never used.||The trip was booked and paid for by my employer.||I have now seen an additional payment on my bank statement. The hotel have taken full payment for the room again. This payment was not authorised and is fraudulent. I have called the hotel to resolve and no one there understands a...

In the US, many Best Western Hotels are holder and not well maintained. They are budget friendly, but not my first choice for a hotel. I was surprised to see Best Western as one of the hotels booked for our tour group. Upon arrival, I was very pleasantly surprised by the country atmosphere, the appearance of the hotel, and the excellent food that was offered. We dined here for dinner and also breakfast. Food choices were excellent and tasty too. Food was fresh and well prepared. We were able to sleep with our window open and were greeted by birdsong in the morning. Our room overlooked a garden of wildflowers and was...