Hotel loreto — Hotel in Central Region

I would not wish for my enemy to stay in this mess of a place. We arrived Cape Coast on July 25th, 2019 and paid for 2 night stay for a double room and triple room for my infant child, my best friend, my twin nieces, nanny and I. On July 27th, 2019 at 1:26am, 2 robbers broke into our room, the double room where my infant, my best friend and I slept through the bathroom window and they were in operation for 12 minutes. We woke up exactly 2 hours after and were looking for our phones before realising it was our entire bags that had been carried containing our international passports, 4 phones, money, cheque books, internet banking tokens, a wallet, ID cards, ATM cards had been stolen. We tried to open the bathroom door from inside the room and it was locked, that was when we knew there was a problem. I immediately ran to the reception screaming and met the receptionist, Idrisu, standing there. I told him our valuables were missing and he acted very cool like it was nothing serious so I started screaming and the late owner's son, Jojo Quarshie came out and told me to lower my voice because guests are sleeping. He acted like it was something minor so I should not make a big deal about it. I shouted all the more and the wife of the late owner called us inside. The late owner and his family apparently live in the hotel compound. I went into their living room and met the widow, she was practically shaking when I narrated what I knew. She called the police and for over 4 hours, nobody showed up. Gabriel, the only person who is the CCTV 'expert' was called to come and roll out the CCTV footage before the other people in the hotel could not access it. I saw the time they came in and how long they spent, the robbers turned their backs at the camera throughout the operation obviously having insider information of the location of the CCTV camera.||After waiting for the police to arrive for so long, the manager of the hotel, Charles took us to the University of Cape Coast police station and I wrote my statement. The 'forensic expert', Josephine followed us back to the hotel and took a look at our room and went to watch the CCTV footage for 2 minutes. She told us immediately to wait for the police report on Monday and start the process to get new passports. I asked if she was not going to investigate the case and she only nodded her head. The manager dropped her back at the police station and we were in total shock and confusion. The hotel management informed us that they probability sprayed chloroform in the room and that was the reason we did not wake up during the 12 minutes of operation, I wonder how they knew about that. Imagine 12 minutes of trying to get into a room, removing the window loovers and cutting the net and no one heard a thing, very suspicious!||The burglary and window net that was damaged by the robbers had not been repaired by evening so we refused to spend another night in the same place and put our lives in danger. We were taken to another hotel to spend 2 more nights and on Monday afternoon, Jojo and Charles came to pick us to the police station, we collected the report and they gave us transport fare to go back to Accra as we had no cash or card on us to travel. I called Jojo several times, he refused to answer his calls. Charles answered once and told me they will bring our bags to Accra on Thursday which never happened and that was the end of hearing from them. We were later informed that after the owner died, everything went downhill in the hotel and their security guard had actually resigned a week ago so the receptionists were the ones sitting at the security post acting as receptionist, security guard, waiter and porter bearing in mind that there is always only one receptionist on duty carrying out all these functions at the same time. I wish I had someone to tell me all these before I lodged there with my family...

I would not wish for my enemy to stay in this mess of a place. We arrived Cape Coast on July 25th, 2019 and paid for 2 night stay for a double room and triple room for my infant child, my best friend, my twin nieces, nanny and I. On July 27th, 2019 at 1:26am, 2 robbers broke into our room, the double room where my infant, my best friend and I slept through the bathroom window and they were in operation for 12 minutes. We woke up exactly 2 hours after and were looking for our phones before realising it was our entire bags that had been carried containing our international passports, 4 phones, money, cheque books, internet banking tokens, a wallet, ID cards, ATM cards had been stolen. We tried to open the bathroom door from inside the room and it was locked, that was when we knew there was a problem. I immediately ran to the reception screaming and met the receptionist, Idrisu, standing there. I told him our valuables were missing and he acted very cool like it was nothing serious so I started screaming and the late owner's son, Jojo Quarshie came out and told me to lower my voice because guests are sleeping. He acted like it was something minor so I should not make a big deal about it. I shouted all the more and the wife of the late owner called us inside. The late owner and his family apparently live in the hotel compound. I went into their living room and met the widow, she was practically shaking when I narrated what I knew. She called the police and for over 4 hours, nobody showed up. Gabriel, the only person who is the CCTV 'expert' was called to come and roll out the CCTV footage before the other people in the hotel could not access it. I saw the time they came in and how long they spent, the robbers turned their backs at the camera throughout the operation obviously having insider information of the location of the CCTV camera. After waiting for the police to arrive for so long, the manager of the hotel, Charles took us to the University of Cape Coast police station and I wrote my statement. The 'forensic expert', Josephine followed us back to the hotel and took a look at our room and went to watch the CCTV footage for 2 minutes. She told us immediately to wait for the police report on Monday and start the process to get new passports. I asked if she was not going to investigate the case and she only nodded her head. The manager dropped her back at the police station and we were in total shock and confusion. The hotel management informed us that they probability sprayed chloroform in the room and that was the reason we did not wake up during the 12 minutes of operation, I wonder how they knew about that. Imagine 12 minutes of trying to get into a room, removing the window loovers and cutting the net and no one heard a thing, very suspicious! The burglary and window net that was damaged by the robbers had not been repaired by evening so we refused to spend another night in the same place and put our lives in danger. We were taken to another hotel to spend 2 more nights and on Monday afternoon, Jojo and Charles came to pick us to the police station, we collected the report and they gave us transport fare to go back to Accra as we had no cash or card on us to travel. I called Jojo several times, he refused to answer his calls. Charles answered once and told me they will bring our bags to Accra on Thursday which never happened and that was the end of hearing from them. We were later informed that after the owner died, everything went downhill in the hotel and their security guard had actually resigned a week ago so the receptionists were the ones sitting at the security post acting as receptionist, security guard, waiter and porter bearing in mind that there is always only one receptionist on duty carrying out all these functions at the same time. I wish I had someone to tell me all these before I lodged there with my family...

This place is falling apart. Customer service is non existent. They charge even for the air you breath there however the pool is not even clean and once they open that gate you are on your own because they have zero customer service skills starting from management! We will definitely not go back here again... one of the children we where with got an allergic reason to the dirty pool water and his eyes were so swollen looks like someone hit him with something. Stay away from this place unless you are OK with arrogant management, useless help and dirty pools.

Feedback to management: We were several families yesterday most of us from diaspora community you charged for the use of the space as if we were renting a hall yet no one was there to assist in any way shape or form, you even charged children as adults for the use of the pool. I needed a wine opener and I had to fight your staff for them to even placed me in front of you to ask you for one! Once there you didn't even greeted me, you seem actually upset that I made it that far and your mother was the one that ended up helping. Your staff seems afraid of disturbing you lol as a reminder we were the ones patronizing your place we don't have to put up with your attitude. Take a customer service class or something so you don't continue to drive away the little business that may come your way. As for us you might see us passing by your place but that's all.

If you don't like to be disturbed you shouldn't be in the...