Ecstacy Royal Hotel — Hotel in Greater Accra Region

Looking at these bad reviews, I need not say much! Rude team at the reception, they take deposit for everything (it's understandable but they don't have to be so rude when clients need clarifications) I suggest that the staff go through proper customer service training, because indeed the place is nice, but with unprofessional staff, customer retention won't be achieved

Your response really tells how unprofessional the staff are, you gave as the option to choose a new date free of charge? That was part of your terms so it wasn't free of charge as you stated Also, no one signed any terms and conditions, so don't so that... the money is not a problem but the way your management handle it was my concern! We should have done a better analysis from others before coming to your place, because after the incidence, almost every client we spoke to had encountered the same thing (even the police have received numerous complaints). Also, the police are in the country to ensure law and order, so bringing them in the case isn't a disruption as you claim it to be.

I hope your team really sit up and stop the unfairness, as much as you're doing business, you're distorting. If you're committed in ensuring that you provide a good service for your clients, then you should take our feedback seriously, and let them affect your management...

Poor services. Very arrogant manager who refused to even come out from her office to speak to us. The event center comes with unnecessary unseen charges you have to pay and they charge a 1000ghc as money to be put down incase you make noise in their hotel during your lodging for the event they won't refund you.,This is after you have paid for your lodging.It was such a Terrible experience.

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...,...... ........,....,. It's such a...

very very poor service . i took my decorator to the hotel to have a look at the venue since it was recommended to me by a friend and after reading all the reviews, i was so disappointed at the way the manager treated me and my team, she was not willing to even speak to us . the manager needs training on customer care and service. it was a bad experience . the owner need to know the kind of person he/she has employed as manager for...