Ramada Plaza by Wyndham Thraki — Hotel in Municipality of Alexandroupoli

MIDDLING TO GOOD FIVE STAR BEACH HOTEL WITH GOOD POTENTIAL AND ROOM FOR IMPROVEMENT||he experience I had staying in this 25 year old beach hotel was mixed. The building (with a capacity of 149 rooms , circa 400 bed) located circa 20-30 minutes away by taxi and 50 minutes away by bus from the airport (bus stop very close to it), with a narrow sandy beach, with an almost olympic-size great out-door swimming pool next to lawn grounds, very quiet spacious rooms, spacious high ceiling lobby, mildly tasteful decorated bar and restaurant areas, with beautiful sea view certainly makes a very good impression. It has, among others: three good sized, well equipped congress/conference rooms, a hairdresser barber shop, art shop and an elementary, round the clock open business centre (a room with one landline pc, but not a printer - reception desk staff receiving docs and printing them). The very advanced technology spa therapy and services including medical aesthetics offered, in a spacious spa area, but also in a bookable private suite (thalassotherapy, hydrotherapy, hydro massage in three large swimming pools with different types of water (chlorine, sea wate - one with "beds" and one with "bicycles" in the water) many types of different facials, different types of massage, body treatments, sauna, Turkish bath, jacuzzi, solarium,”caldorium” (for prewarming the body), different types of side showers (mist, whole body from top to bottom) are one of the strong suits of the hotel. Unfortunately, during my stay, all three spa swimming pools were out of order! The quality of the really delicious dishes of the restaurant menu is excellent. Buffet lunch and dinner are average and as expected from a five-star hotel in terms of quality, but few dishes were really outstanding. Buffet breakfast is varied and above average: It includes, among many other items, low fat yogurt, low fat milk, but not low fat ham, or high fibre content cereals. Most Hotel reception staff were courteous (I am singling out Sofia). My room had a very nice sea and lawn view, was clean, spacious, with good lighting, heating and quiet air conditioning, and good reception of many Greek and international tv channels and a spacious balcony. Quality of linen, matrass, pillows and nap of towels was good. Toiletries were of good enough quality. There was an iron bar and an iron and a kettle with coffee and tea available in the room. Armchair and chair in it were rather basic for a five- star hotel. Clothes closets were spacious, also for long stays. Hotel Reception staff were very courteous and efficient (I am singling out Sofia among them). Bell boy Alexander was also polite and efficient. House-keeping staff were polite and efficient. There is a luggage room that can be used free of charge.||Despite the above, overall positive assets, there were several aspects of my staying at this hotel I was not amused with: On arrival at the restaurant, in the evening, 25 minutes before buffet closing time, there was no fish or meat dish available at the buffet counter (except grilled sausages). Almost all restaurant reception staff, waitresses and waiters, were very polite and efficient (am singling out Stella, Pelin and Maria), but two of them were rude to me: one when I once mistakenly thought and told her that a tray with a certain item of food was removed from the buffet counter and the other one when I arrived at the restaurant to have breakfast in the nick of time before closing time. In my room: the handle at the wall at the side of the bathtub, was unhinged from the wall, when I tried to use it to safely get into the bathtub safely. Fortunately, I did not injure myself. Receptionist I reported it to, after checking out, told me “these things may happen”, instead of saying that he was sorry. The door of the safe in my room could not be opened one evening, and I had to wait until the following morning for it to be fixed by a member of the maintenance staff was again on duty. There was no front hall, after opening the thin door and before entering the room, and people talking in the corridor (for example a high school teacher reprimanding some school pupils for not going to sleep, so that they could wake up in time to check out early next morning), could (clearly and for a long time) be heard by me at 4:00 am, while I was trying to sleep. There was no bathrobe or slippers in the room when I checked in and I had to ask for them to be brought to me. There was no toilet brush in the bathroom. There was no fridge in the room, but just a small (50cmX30cmX30cm) “cool box” (with temperature that certainly was not lower than 7-8 degrees centigrade), were some small bottles of drinks, refreshments and water were kept taking up all he space in it, and thus there was not enough room for one to also put e.g. one’s medicines in it. Although St Valentine’s day had long been over, over a month ago, I found a heart shaped stale, foiled wrapped piece of chocolate in the clothes closet (and gave it to a member of house-keeping staff to take it away when she brought me the bath robe and sleepers). ||I had an acceptable stay in this hotel. All in all, if there is more attention paid to several aspects of this hotel, one may well have quite a good time...

Disappointing Experience at Ramada Plaza by Wyndham Thraki

I recently stayed at the Ramada Plaza by Wyndham Thraki in Greece, and I must say my experience was a mix of disappointment and frustration. While the hotel boasts a beautiful sea view, there were several aspects that fell short of my expectations, leading me to give it a 2 out of 5 rating.

One of the major issues I encountered was the untrained staff, especially among the managers. Their lack of professionalism and poor customer service skills left much to be desired. It was disheartening to witness a noticeable difference in the attitude towards local people, who seemed to be treated with more respect than the tourists. This inconsistency created an uncomfortable and unwelcoming environment.

Another concern I had was the condition of the playground. It was both dangerous and outdated, posing a potential risk to children. It is essential for hotels to prioritize the safety and maintenance of their amenities, especially those designed for younger guests. Unfortunately, this was not the case at Ramada Plaza.

When it came to dining options, the hotel fell short once again. The variety of food offered was disappointingly limited, and there was an alarming absence of seafood options, despite being situated by the sea. This lack of culinary diversity hindered my enjoyment of the dining experience, leaving me longing for more variety and quality.

Lastly, I find it necessary to emphasize that Ramada Plaza by Wyndham Thraki does not live up to its claim of being a 5-star hotel. The issues I encountered, such as the untrained staff, the inconsistent treatment of guests, the subpar playground, and the limited food options, are not indicative of a luxury establishment.

Despite these criticisms, I must acknowledge the one positive aspect of my stay—the stunning sea view. The scenic beauty of the surroundings and the mesmerizing vista did provide a momentary respite from the hotel's shortcomings. However, it is important to note that a breathtaking view alone cannot compensate for the overall dissatisfaction I experienced during my stay.

In conclusion, my time at Ramada Plaza by Wyndham Thraki was marred by untrained staff, a discrepancy in treatment, an unsafe playground, limited food choices, and an overall lack of luxury expected from a 5-star hotel. While the sea view was undeniably remarkable, it simply couldn't salvage my overall impression. I hope this review serves as constructive feedback for the hotel management to address these issues and improve the overall...

Very good location of the hotel outside the city,while being close to bus station. The hotel is sepaterated from the main traffic lane with private lane to the hotel. |Very quiet and peaceful place,ideal for family's, yoga praktices. There is very good spa .The bus ticket ,if you want public transport ,is 1.7 eur. Remember the last bus for hotel is not lane than 22 o'clock. There are taxis available near the City hall ,for no more than 10 euros.|Rooms are simple, most of them overview the sea. Clean linen. I have small remarks on the window frames ,in some rooms( mine too) the mosquito net is torn, but the hotel is not new. Maybe some improvements will be good. Room unlocking devices are old,but working . Long corridors with carpet, but little bit shabby. There are dispensers in bathroom ,but the towels are little worn. But clean. There is a mini bar for extra charge. And a coffee corner and cattle. There is no refrigerator in the room. |We had breakfast only, but was really varied and filling, lots of salami, bread, pancakes, sweets, snacks, nuts, jam. Anything a hungry people need. Coffee,tea, juices, turkish coffee gadgets. The restaurant menu is well priced,the food is nice. Dinner is either from the menu or from a buffet ,for 20 eur. Lot of choices to eat . Or you can go to the city.|There is a pool bar and beach bar with refreshments and cocktails. Free water everywhere. |Drought beer 4 eur, glass of wine 4 eur, frappe 3.50 eur. Cocktails 9 eur. The hotel offer also all inclusive .|The hotel hosts various events and family celebrations , but the noise does not interfere and is not felt.|The beach, lot of small pebbles and broken shells, definitely recommend aqua shoes. For more of Greek beaches aqua shoes is a must! The sea is clear and blue and deep.|The hotel has private beach with sunbeds and umbrellas.|Long beach for walking , you can even go the beginning of the town by the beach, but do wear aqua shoes.|Really likes the hotel and...