Nicolas Luxury Suites — Hotel in Municipality of Ilida

Nice and clean apartment however my passport and all my jewellery has been stolen from the room. Someone searched our bags when we went out for dinner so if you decide to stay there keep your belongings safe! There was no sign of braking-in. Response to your comment:

Following your telephone call, I certainly did not expect any better response from you.

Despite your denial,  the theft did take place in your property simply because that was the only place our things were left unattended and yes, there was not a sign of breaking-in, that doesn't change the fact that our things were missing. That doesn't mean that YOU took our things, anyone could have a copy of the room key including previous guests.

Regarding your optimum safety.

-The box you keep the key for collection was open when we arrived, admittedly we didn't tell you anything about it as we didn't think it was important at the time however, anyone could copy it and return the key.

-The safety box in the room was locked and unaccesible, hence you had to call someone to open it when we reported the theft to you, therefore we couldn't secure our valuables including my passport.

-There is not CCTV overlooking the appartment door.

You are correct, you did call the police and we decided not to wait and  instead go to the police station and report the stolen passport as we couldn't wait for 3 hours for the police to arrive at your property. We decided not to press charges as this would really damage your reputation however, we did talk about the incident with the duty officer including value of stolen property.

Following our review, you called my partner and at first you offered us a refund for our stay in return of withdrawing the review which he declined, then you processed with threats including lawsuit telling that the owner is a lawyer and so on. Luckily that conversation took place in public,  place in open mic and with plenty of witnesses around. AT NO POINT WE ASKED FOR ANY COMPENSATION your climes are simply DESPICABLE.

Attaching, bulling and threatening us will not change the facts and certainly it will not make us withdraw our review.

Regarding my reviews, you really have to improve your research skills, I left tenths of positive reviews on several sites and only two negative ones including the one for your apartment.

Finally for any future guests to your apartment....you better leave a good review or be prepared to suffer abuse and bulling...

The value for these rooms is incredible. The building is very new, the rooms have plenty of space, the appliances/facilities are high quality, and the room was spotless. The staff was very accommodating and helpful, and the location is walkable to the beach and night life. I will definitely stay here...

The rooms are brand new, spacious, very clean, quiet and beautifully decorated. Very close to the beach, you don't need a car. The owners and staff are extremely friendly and hospitable. We had booked for 5 days and extended our stay for 3 more. We really relaxed and enjoyed ourselves. Great...