TUI MAGIC LIFE Plimmiri by Atlantica — Hotel in Municipality of Rhodes

Just finishing a week at TUI Magic Life Plimmiri. We've been here before, about 5 years ago, and we've been to 3 other Magic Life venues multiple times since then, so have a basis for comparison.||Firstly, timing is important, we visited at the end of the season and during German school holidays which was a massive mistake. There are kids everywhere, many of them are loud and irritating. Unfortunately there is only one adults only area and this is the roof bar which only opens at 6pm.||Being the end of the season, many staff, understandably, seem tired and are openly counting down the days until they go home.||There aren't as many activities here, or they don't happen as frequently, as they do at other clubs. The shuffle board area is in a main walk way and the equipment is falling apart. The boccia balls are rusty and they'd lost the jack, so were using a pebble. The darts area is in a damp area next to the pool with no seating. We used the wet floor sign to stand behind.||All activities will book up very quickly.||The mini triathlon was a lot of fun and well organised.||They have 6 tennis courts here which is great, but one of the staff was quite unfriendly and rude. The court booking system via the qpp is painful and you need to be quick. We played in the tournament which was a shambles. Very poorly organised such that we didn't get to finish. Courts were also double booked during the tournament. Most courts also need some repairs.||On a positive the food is pretty good, although the layout of the restaurant area is poor. Sometimes you will have to queue to get in.||The bookable restaurants are nice, although there is no veggie main course in The Flavour. Also, don't expect all options on the menu to be available.||Table service in the adults only bar is incredible and the staff are brilliant. Elsewhere, don't expect table service, and more often than not you will have to queue to get a drink, particularly in the evenings.||The evening entertainment is predominantly for children, there's nothing really for adults.||They won't give out bottles of water, not even as a one off, I was told to go to the mini market and buy one. They're saving plastic, which is admirable, so you have to bring or buy your own bottle and fill it at a water station. Except the water stations (and coffees and soft drinks) started to taste heavily of salt mid week and were shut down. Water bottles were then being handed out freely.||There seems to be enough sun beds around the pools, but you'll have to get in early for a good location. There aren't enough sun beds on the beach, you may struggle.||It's not the cleanest magic life. I think the kids contribute to most of the food and drink spillages and left behind trash.||We were in a family room which consists of a separate bathroom and toilet, a main bedroom and then another smaller bedroom room separated by a sliding door and some slats. The small bedroom contained two small single beds. Unfortunately this area doesn't have any sockets for charging devices and the sliding door and slats allow sound and light to pass between the bedrooms. It's pretty poorly designed. Our room was cleaned a few times during the week, but not particularly thoroughly. Our TV didn't work for half the week, not that we wanted to use it.||The resort is quite stretched out. We were right up by the farm and it would take nearly 10 minutes to get down to the beach.||They have a farm on site which is nice to visit. Hardly anyone goes. I got a private tour from the farmer.||Most guests are from Germany, as with most Magic Life hotels, but the staff communicate in both German and English.||There's nothing much to do around the hotel, it's very isolated. I would highly recommend leaving the resort and walking into the nearby hills to explore the ruins and appreciate the views. The bus to Lindos takes about an hour and is only 3.50. There's also a bus in the other direction to the island. Both worth a visit.||There's a dive centre in the hotel. Staff are lovely and the wreck dive was brilliant. It's private diving, i.e. one guide per person, but this makes it expensive. €150 for a single dive, but I had the glass bottom boat to myself and did a full hour on the wreck.||Weather at the end of October was 25 degrees and sunny each day. Sunsets at 6:30 though and it's chilly in the mornings/evenings. Sunset from the roof bar was perfect every night.||In summary, it's my least favourite Magic Life resort. It needs some investment to bring it back up to standard. Solid 3/5 currently. Personally, I would like more adults only areas, but that's because I don't have kids. I'll definitely be checking German school holiday dates before booking in future. I imagine if you have kids then it's probably a...

Complete disappointment. We paid a small fortune for a two bedroom suite, since we are a family with three young children, and we wanted everyone to be able to sleep comfortably. In reality, the suite has only one bedroom, and an additional unseparated area with two single beds. No separation from the livingroom in terms of lights or sound. No door.

We previously visited atlantica hotels in Cyprus, and always reserved two bedroom suites, and always received two bedroom suites, in which a room has 4 walls and a doors. Here they don't actually have two bedroom suites. And the reception and reservations teams keep insisting that this is a two bedroom suite. No baby that I know can sleep in such a space. Of course they are refusing to issue a partial refund, reflecting the fact that we paid for two but got only one bedroom.

We even asked to be downgraded to adjoining rooms, just so that we can have two separate sleeping areas, that don't require mom and dad to sleep in two single beds in the livingroom. But of course there are no rooms available.

Other than that, the ac in the room is super noisy, like a tractor. Everytime we ask for something, be it cleaning the room or extra coffee pods, it takes hours until our request is filled.

The food is not very good. Cats running around the main restaurant. The rooms are not very new. Curtains are old and look run down. The setting of the room makes no sense. The shower and sink are in the one bedroom, so if someone is sleeping, no one can take a shower. There's a minifridge, and there's a Nespresso machine next to it, but only one electric socket, so to plug one in you must unplug the other. There's not even a small sink to rinse glasses, other than in the shower, which is in the bedroom. I have never seen such poor planning.

Also, the area in the livingroom which they define as the "second bedroom", has no darkness at all. The curtains do no keep the light out.

Despite the description on the website, there's only one toilet in the suite, which for a family of 5 is not enough. There's also no bathtub in the room, just a shower, despite the description on the website, which also makes no sense in a room that is intended for families. The only solution was to shower together with the little ones. There's no other effective way to give an 18 months toddler a shower. Not my idea of a 5 stars vacation, at over 1,000 EURO per night!!!!!!

There's a small map with the room layout, in which the second bedroom has a door. Wasn't sure whether to laugh or cry

Everyday at lunch they "repurpose" leftover food from the previous evening. For the price they charge, I would expect fresh food in each meal. Not too much choice, either. Very repetitive.

When cleaning outside our room eith a hoght pressure water hose, they actually pushed dirty water into our room. What a mess.

Having reserved the most expensive room at the hotel, we had swim-up access to a pool from our room. However, being outside was nearly impossible most of the time, since the whole resort is infested with wasps, and we really didn't want to get stung.

Tried eating at one of the restaurants, where the sitting area is outside. As soon as the food arrived, so did the wasps. We couldn't eat.

This is NOT a 5 star hotel, and I do not recommend it at all.

I chose this hotel because they offer two bedroom suites, and based on positive past experience at Atlantica hotels. It is very remote, and getting here from the airport also cost us a lot. We could have chosen any other hotel, literally. So to find out we didn't actually get what we paid for, was super disappointing and upsetting.

Given their reluctance to accommodate our needs or take responsibility for the misleading information on their website,it is highly unlikely that we will ever choose to stay at another hotel of this chain. I still don't understand how this can be TUI and Atlantica at the same time. It seems very strange, and for me - it does not meet our standards, especially after having paid SOOOOO much for this sub-par...

I gave it a long thought and concluded that it was the worst hotel I visited for vacation since 2011. The weakest point is the service staff - I could share an endless list of disappointment from check-in experience, through restaurants' service up to sport equipment rental processes. Rooms are very basic, dark, with badly planned / used space, air conditioning is loud and very old, there was unplesent smell in our room. It is built on a very big plot of land, but attractions are not spread around like in other similar hotels, but instead concentrated at the beach and up to 40% of the terrain from the beach. So when we received a room at the opposite site of the hotel, the only thing closer to us was a mini-zoo with a donkey open from 11 AM to 1 PM, everything else was closer to our friends with a room almost next to the beach. We asked for a room next to each other (called directly the hotel, talked to Sofia, who apparently is the Operations Manager), but not only the ask was not fulfilled (which would be OK), but the reception staff claimed it was never made and even tried to make idiots of us suggesting we didn't call the hotel, but someone else (even after we showed the exact number and call from the phone call log). Pools are very small compared to the size of the hotel and constantly overcrowded. You can take a swim early in the morning or late in the evening, but not too late, because they don't have evening pool and instead they close relatively early. Food was so bad... I mean - there was plenty of very bad food to choose. There were very few exceptions from that rule during our stay (mostly watermelon and some other fruits). We tried to use one of the specialty restaurants, but not only you have to book them almost a week in advance, the food there (the Flavour) was worse than in the main restaurant and service was just absolutely terrible. Alcohol used for drinks is not only 'local', it's 'very cheap local'. Tons of things in this 'all inclusive' resort were paid (even a punch machine and some of the games for kids asked for 1 EUR or 2 EUR) In theory there were many options to participate in activities, but in reality - if you were 10 mins late for volleyball, instead of giving you another ball to practice on one of the other 3 empty courts, they told you that you were late and you cannot participate anymore. At 10kt base wind they forbade not only rental of windsurfing equipment but even canoes. 10kt... Moreover, except for bike, activities were in reality happening between 9:00 - 12:30 and 14:30-18:00. Outside of these 7 hours, sit in a crowded pool, eat average / bad food or drink low quality alcohol - this is the MAGIC that TUI offers here.

I give "2", because for my kids who were both