Hotel Gualiqueme — Hotel in Choluteca

This hotel was the worst experience for me and my wife ever! If I could give zero stars I would! One star is too much! We would never recommend this hotel for anyone. Especially for tourists with dollars because they take total advantage of you and deceive you! Here our experience: First day, the manager Roxanna gave us the the worst room, it was completely dirty and dusty. The sheets on the bed smelled horrible. The shower would not drain which made us stand in 3 inches of dirty water in seconds. It seemed like this room hadn’t been used in months! We did not get any sleep as the room was so noisy because they gave us a room right next the busy street! The next day we talked to the supervisor and they gave us new room. This room wasn’t any better and it had the same problem with the shower not draining. We also noticed when we looked up at the ceiling there was black mold all over the ceiling in the bathroom. The toilet was also clogged which we had to go find a plunger and unclog ourselves .The bathroom also had a horrible pee smell that lasted 4 days! The front desk people were very rude and unprofessional especially Roxanna...don’t know if Roxanna is her real name as they are not honest to customers. We invited 25 family members for lunch and 4 of them wanted to use the pool, so went and talked to Roxanna about getting pool passes and she said we needed to pay more money for each person to use the pool! We had already spent L6000.00 on lunch and she said it would cost us another L150.00 for each person to use the pool.. we found out from another employee she wasn’t completely truthful because L150 included a hamburger and fries with a pool pass. I think she lied to us because we are Americans and we don’t understand the Hotel policies. Also at the end of the lunch we had lots left over food and we asked for containers to let family take home and they said they didn’t have togo containers! They also took advantage of us buying water. The first day they charged us L20.00 and the the next day they charged L30.00 for the same bottle of water.. they took full advantage of us since we are not local people. This place also doesn’t answer the phone when you try to call from your room. We had to walk to the front desk to ask any questions! When we checked out , the current exchange for the dollar was L24.15 lempiras and they only gave us L17.00 lempiras! This place is a ripoff and they are money hungry! This hotel has potential to be great, unfortunately it has really bad management and ownership! Be careful if your tourists! One other thing, we went to the Hotel Colonial for lunch with family and the service and food was wonderful! I would also say it was very clean! If we would of known about this place we would NEVER had stayed at...

I would give this hotel zero stars if I could. During our stay, two snakes were found inside our hotel room, which was not only completely unacceptable but also a terrifying and dangerous situation. My 16-year-old daughter witnessed one of the snakes, and this could have easily turned into a serious tragedy. The fact that this happened inside a supposedly safe and secure room is beyond shocking — it posed a direct threat to our safety.||||When I brought this to the hotel’s attention and asked for a discount or some form of compensation for the enormous stress, danger, and discomfort we endured, they were completely dismissive. Instead of taking the situation seriously, they told me to “wait for a response from management” and later casually mentioned that next time, they would offer a discount — as if I would ever consider coming back.||||The lack of urgency, empathy, and responsibility shown by the staff was appalling. We spent the rest of our time there feeling unsafe and unsettled, and the hotel did absolutely nothing to make it right.||||This was more than an inconvenience — it was a serious safety issue that could have ended in a lawsuit had anyone been hurt. Do NOT stay here if you care about your family’s safety or expect even the bare minimum level of hospitality and...

I would give this hotel zero stars if I could. During our stay, two snakes were found inside our hotel room, which was not only completely unacceptable but also a terrifying and dangerous situation. My 16-year-old daughter witnessed one of the snakes, and this could have easily turned into a serious tragedy. The fact that this happened inside a supposedly safe and secure room is beyond shocking — it posed a direct threat to our safety.

When I brought this to the hotel’s attention and asked for a discount or some form of compensation for the enormous stress, danger, and discomfort we endured, they were completely dismissive. Instead of taking the situation seriously, they told me to “wait for a response from management” and later casually mentioned that next time, they would offer a discount — as if I would ever consider coming back.

The lack of urgency, empathy, and responsibility shown by the staff was appalling. We spent the rest of our time there feeling unsafe and unsettled, and the hotel did absolutely nothing to make it right.

This was more than an inconvenience — it was a serious safety issue that could have ended in a lawsuit had anyone been hurt. Do NOT stay here if you care about your family’s safety or expect even the bare minimum level of hospitality and...