Mjus Resort & Thermal Park — Hotel in Körmendi járás

After two days at Mjus over my birthday, we came away with a mixture of feelings. Overall, there were three strong posiitves and three big problems:||||On the positive side:||1. The sauna area is excellent and the sauna sessions/seances each day were outstanding (and we've been to a lot around Hungary - these were amongst the best). ||2. The food is amazing and is certainly of the highest quality. They also catered well for us (we have special diets - vegetarian, and one is gluten-free) and there was excellent choice and taste. There was also the pleasant surprise of a fruit plate delivered to our room on my birthday, which was a nice gesture.||3. The rooms are tastefully designed, spacious and really sound-proof. They have even designed the doors to each room so they close silently, which is rare in any hotel. There's a real Nordic sense to the design which somehow works wonderfully inside a building that, from the outside, looks very ordinary.||||And then the three big problems:||1. The staff need some real training in customer service and hospitality. With the exception of the sauna area, where the staff were pleasant and helpful, the staff elsewhere seemed bored, frustrated and gave the impression that hotel guests were an inconvenience. The front desk staff at reception were particularly unhelpful and unfriendly.||2. Sadly, for a thermal resort, the water in the pools simply isn't hot enough. In fact, the water in the adults-only shared indoor/outdoor pool next to the sauna area was so cool that we could only take 5-10 minutes at a time before we had to get out and have a sauna to warm up. At most it was about 33-34 degrees, which on a cold January day in the open air just doesn't feel comfortable. During this same trip we went to many other thermal resorts around the region, and their hottest open-air pools were a wonderful 38-39 degrees and just blissful!||3. The check-out restriction of 10:30am is early, but OK if that's what they need to do. But the really unfortunate part is that after 10:30 you cannot use the pools or saunas anymore. Even if you have checked out of your room and taken you luggage to the car, they simply won't allow you to enjoy the facilities as part of your stay on the day of departure. This leaves you with the feeling of a business that is both greedy and willing to put (pointless) rules and profits before customer service and kindness - and it doesn't leave guests with a good feeling.||||On balance, there is so much potential to Mjus - but it would be hard to strongly recommend the place until the water is warmer, and...

After two days at Mjus over my birthday, we came away with a mixture of feelings. Overall, there were three strong posiitves and three big problems:

On the positive side: The sauna area is excellent and the sauna sessions/seances each day were outstanding (and we've been to a lot around Hungary - these were amongst the best). The food is amazing and is certainly of the highest quality. They also catered well for us (we have special diets - vegetarian, and one is gluten-free) and there was excellent choice and taste. There was also the pleasant surprise of a fruit plate delivered to our room on my birthday, which was a nice gesture. The rooms are tastefully designed, spacious and really sound-proof. They have even designed the doors to each room so they close silently, which is rare in any hotel. There's a real Nordic sense to the design which somehow works wonderfully inside a building that, from the outside, looks very ordinary.

And then the three big problems: The staff need some real training in customer service and hospitality. With the exception of the sauna area, where the staff were pleasant and helpful, the staff elsewhere seemed bored, frustrated and gave the impression that hotel guests were an inconvenience. The front desk staff at reception were particularly unhelpful and unfriendly. Sadly, for a thermal resort, the water in the pools simply isn't hot enough. In fact, the water in the adults-only shared indoor/outdoor pool next to the sauna area was so cool that we could only take 5-10 minutes at a time before we had to get out and have a sauna to warm up. At most it was about 33-34 degrees, which on a cold January day in the open air just doesn't feel comfortable. During this same trip we went to many other thermal resorts around the region, and their hottest open-air pools were a wonderful 38-39 degrees and just blissful! The check-out restriction of 10:30am is early, but OK if that's what they need to do. But the really unfortunate part is that after 10:30 you cannot use the pools or saunas anymore. Even if you have checked out of your room and taken you luggage to the car, they simply won't allow you to enjoy the facilities as part of your stay on the day of departure. This leaves you with the feeling of a business that is both greedy and willing to put (pointless) rules and profits before customer service and kindness - and it doesn't leave guests with a good feeling.

On balance, there is so much potential to Mjus - but it would be hard to strongly recommend the place until the water is warmer, and...

Never never!!!!Events of three days: The air conditioner in the room, if you are not indoors, keeps going at 19 degrees, in which case you can't turn it on if you bathe all day, you freeze with the family if you get up. In the first day it was not possible to regulate when I was not in the room, the next day a maintenance person came up who did not speak English and barely spoke Hungarian. Pointing like we talked in Activity in a four star hotel… In the adternoon agreed with the animator that our kids would go to the Mini Cinema at 7 p.m. At 19:15 no one was there, I walked down to the end of the hallway where the animator ate calmly. I talked to her but she would have answered. She showed up at 19:30 with a bored head, I told him my opinion, she didnot apologized. On the third day in the morning neither water nor electricity. There is such a Liza noise in the room from the switchboard that the family cannot sleep. I went down to speak at the reception, where the lady I had seen, that her reply was Boeing and told me they had no idea why there was no electricity and water and then they would deal with my case sometime… we can't sleep from this buzz yet Second day, the alarm. Alarm noise loudly. The whole family went down to the basement where no one said anything. I had to go to the front desk, who were smiling, m, h no fire. This was done one by one with everyone who went to them. I can write a lot of things that might be funny, maybe annoying (eg They haven't had ketchup for 1 day 😂😂 because they said sold out, the young waiter boy jokingly tells the counter that someone knows German because he doesn't speak…), I was lucky enough to be in hotels in many places in the world but never here again. The price-value ratio is unacceptable. This hotel is A big gift box with nothing inside. Most employees have no idea how to treat a guest. Logistically unable to deal with raw material shortages in the restaurant, guests need to be told....