A Royal Star — Hotel in Agra

Very bad experience, I went to this hotel with my friends, which were our huge mistake. we were 4 people, so we took 1 room with extra bedding, but at the night then we told to the manager for extra bed, he ignored, then we called he was rude with us and he gave us damaged and very bad bed, then we all had to slept on single bed, we couldn't sleep all over night and even they refused to give us drinking water, they said u have to purchase bottle. their staff all time demanding for tip, then we denied they were very rude with us, and at the time of check in they were very sweet and polit, they didn't ask for any type of service charges, but at the time of check out they demanded for service charges, then we denied then the hotel manager were very very rude and they said with us - jaker batao bina service charges diye, main Bhi dekhta hu kese jate ho.. they were ready to fight us, pls don't go this hotel. This hotel manager should be punished and hotel should be closed... They didn't have any manners to talk with customer. They don't deserve...

The rooms are in bad condition. Not cleaned properly. Bathrooms are ugly and unclean. Staffs are very rude and impolite. Owner is more than rude. They come any time and knock at your door to show the room to guests while your family is sleeping. This is disgusting. On top of that in between they do come and ask you to shift to another room wilts all your belongings(Because they had put you in AC room even after asking for non-AC room, but now they got a customer for AC and a customer in non-AC left). That too they just order and you have to obey. You are going to Agra to see tajmahal and all for joy. What this hotel experience will spoil your all joy and amusement. I made a mistake by not checking the review and...

Not good for the family and couples. The hotel staff also drank at night. This hotel is not safe at night be careful. Complete waste of time and money. All the staff asking for a tip every time. Worst hotel I have ever scene very bad service. This hotel is not worth for 1 star rating. Hotel manager cheated on us, at the checkout time he asking for service charges what he had not told earlier, he started fighting with us and said that he will not let us take away our luggage, he fought with us and took money. A police complaint should be filed against such a hotel. Please...