Capital O The Royal — Hotel in Agra

I booked this hotel from the booking.com, when I booked this hotel after some time hotel guy call me for confirmation I said we definitely come, next day in the evening when we reached I go to the reception guy for check in, there I met the hotel manager he is very rude, no manner how to talk with the customer, he said we don't have any booking and we don't get any email from booking.com, I said to that guy if you not get any email from booking.com so how you called me yesterday for confirmation that time he said you came late so we cancelled your booking, I don't know how can they do that, I travel with my family and my mother in law is handicapped he don't co-operate, I asked for wheel chair so he said we don't have wheel chair and no one kept also, he don't even know every hotel provide wheelchair when costomer need and they also have proper path for wheelchair, he don't even know, and also they keep party on parking area and that time they can't allow to park the vehicle inside the hotel, I told that guy please allow me to enter the vehicle inside only for few minutes because of my mother low she can't walk so much of distence, that time he said we don't allow you see the another hotel, very bad guy, don't go there,...

Hotel was good, but the hotel receptionist Mr.Rajender was utterly against to OYO & very rude with his behaviour towards guests and he had even bluffed us, saying that only one room is available by allotting us single-2X room instead of Suite-4X for which I'd booked & paid more in advance. Room service & house keeping guys were not prompt & professional. My best advice for those who want to book this Capital O 15493 The Royal Hotel, kindly confirm the booked room prior to check-in & pay the payment at the time of check-out. And also at the time of check out, kindly don't give your mobile to the hotel receptionist even if he asks your mobile bcoz he himself will login to your OYO app & forcibly rate 5 stars for all services without your prior confirmation & willingness. Otherwise the hotel is good to stay along with family as a whole & very...

It's a good hotel with all modern amenities. But, the only thing that dissapointed me was the Oyo team. I had booked the hotel for three nights but I was denied the booking for the 3rd night and neither the Oyo team nor the hotel people helped me. I had paid the full booking amount in advance so I was shifted to a different hotel that too after great argument and dispute and believe me that hotel was a nightmare. The condition there was pathetic. I had no option as I was on a vacation with my family. Never believe these Oyo people and never pay them in advance . These Oyo people along with the hotel management simply cheat...