Raj Meridian Hotel, Dibrugarh — Hotel in Assam

Everything about this hotel is 0/10!!🙅🏻‍♀️🚫 Please read though::

We’ve been traveling around india and have been booking our hotels after reaching to hotel and after checking rooms because we’ve suffered before when we booked and place turned out to be average. Since ours is a year long travel so we are bit particular.

Here’s the complete ordeal and series of events that took place after us reaching to this hotel:

We saw pictures which seemed decent so we went here. Upon reaching we asked at reception about their prices of studio and executive rooms. Their direct prices were bit higher than what we were getting online. So, obviously we thought let us go ahead and book online. All of it we were doing while sitting there in the lobby! The staff got to know that we are booking online so he rushed to the booking management person in the room and immediately increased prices of executive rooms. We were sitting in the lobby where they don’t even have AC and internet is super weak, we somehow after filling all the info that booking apps asks reached to payment page just to realise they increased the prices by 5000/- for executive room. I mean how inhumane and how unfair. It was their prices shown on the app and we being genius level 3 traveller on almost all the apps get additional benefits and discounts so ofcourse we would book using apps if hotel can’t match. So, to show their sadism they did this to us and denied it completely when we asked. The reception guy “Ritupan Sevri” was the extreme rude and cunning. He made this changes and yet he kept denying. We could figure out with the cunning smirk on his face that they’ve done it so that we don’t book online and book through them.

We still let that go and went up in the restaurant to eat something because we were exhausted with our travel and heat of course. While having food up there we thought let it be let’s book studio room and get done with it. And we still gave them the benefit of doubt that yes prices for executive rooms might’ve have increased by the central team so let’s book studio room and we told them that will take studio.

To our surprise they went ahead and bumped the prices of studio rooms also and shamelessly denied that as well.

All of it went for about 3-4hours. I was least interested in staying in this property but my partner was reluctant to book here so we kept trying.

This reception guy, another guy named Shubham and their booming management guy all of them together started lying that no, we can’t change prices, central team does that and so on.,. I mean they were the cunning most and most wily people I’ve even seen in a hospitality industry…

At the end they didn’t let us book there cuz they understood we ain’t going to book directly through them.. so they kept increasing prices to make sure we book through them and that money directly goes in their pocket without having to bill it..

At last after arguing for hours they were like we are fully booked whereas they had many rooms available. They just wanted us to pay to them directly…. I don’t understand how can someone behave so rude to guests in hospitality industry.

However, I’m glad that we didn’t book here.. this place wants t worth the hassle we took, if you are in Dibrugarh please go for “Sarovar Portico” their hospitality is top notch and their staff is beyond sweet & super courteous. We were supposed to be in Dibrugarh for 3 days but portico was so so good that we ended up staying for 5 days.

I forgot how worst Raj meridian was but it’s important to share with y’all so that y’all can take mindful decision.

Everything about this hotel is...

What i wrote about 5 months back about this hotel. Nothing has changed since then. Rather things are detoroating. Starting from check in. Today when i get down from car a person came and pick up my luggage and droped in front of lift and went back. He didnt even consider it approproate to take that to the reception which is still at 5th floor. After checking in room no. 515, i found that there was no hand towel and also room was not fresh. It seems that either they dont change the bedsheet or the bed sheets are so old that it cant give a fresh look to room at all. In bath room, no hot water. U try every rotation of shower handle, hot water will not come. Seems hotel doesnt have policy to provide hot water. In toiletries, one small.piece of shop either use it for bathing purpose or hand wash. No comb, no shoe shiner nothing except the dental kit and shaving kit. No bandage etc nothing. And only 2 half liter of water bottle, no more refilling. Etc water on payment basis. Property is good. I asked for lunch and was served quickely but the waiter didnt bring serving spoon. And on asking why he didnt, said sorry bhul gya. No repercassion. The days of this hotel are counted. Seems a new property is coming up in front. This hotel will doe down because of its service and hospitality. Location also good. But first entry to hotel is messy. U have to find out the check in desk because its located at 5th floor. So no guest welcome at gate because there will be no one. Second if you are stating u and feel thirsty please bring your own water as after two half liter bottle u have to pay for it. Room service is not so good. U have to call several times to ask to remove utensils if u have ordered in room service. When the food will come dont expect anything. Housekeeping number, in last five month of my stay at various occasion, i never sen it responding. Towels in bath room are old and soon will torn aprt. No freshness. Facility wise, over rated hotel. It shouldnt be more than 2000-2500. Rates are really high considering the facility given. Overall experience very poor. Its the last stay. Not at all advisable. Rather come for dining as food is...

I recently visited Raj Meridian, hoping for a pleasant experience, especially as a member of their so-called "Privileged Membership." Unfortunately, the experience was more frustrating than enjoyable. The membership was pushed aggressively through numerous calls, but after purchase, it became evident that they are failing to honor the promises they make.

From the start, the staff seemed confused about what their membership entailed. For instance, they initially couldn’t differentiate between IMFL liquor and Scotch, finally admitting their error after some discussion. There was also confusion over what counted as a main course vs. a starter. They claimed that "anything with water in it is a main course, and anything dry is a starter"—an explanation that only added to the chaos and spoiled our evening.

On my visit on November 2nd, 2024, they even tried to deny me the membership benefits, claiming it was Diwali—a holiday that wasn’t on that date. Only after I questioned them did they agree to provide the services. However, the inconsistent categorization continued: items that were previously listed as main courses were suddenly reclassified on my next visit. This inconsistency and lack of organization are not what one expects from a reputable establishment.

While I’ll admit the food was decent, other venues in town like Altitude, Atmosphere, and HM Resort excel not only in taste but also in their professionalism and consistency. Unfortunately, Raj Meridian seems more interested in luring people with their "membership" rather than delivering the promised experience.

If you're considering their membership, be prepared for potential confusion and a lack of clarity. I hope they improve these issues soon, as it’s clear they’re losing customers due to this...