Jalsa Retreat — Hotel in Bhopal

A Beautiful Property Let Down by Poor Service – Disappointing Experience at Jalsa Retreat, Bhopal

I recently stayed at Hotel Jalsa Retreat in Bhopal, and while the property itself is impressive—with a great location, beautiful ambience, and well-maintained surroundings—the overall experience was significantly let down by poor service quality.

Upon arrival, despite having pre-booked a suite room, we were initially allotted a standard deluxe room. After pointing out the discrepancy, the staff did rectify the error, but the suite we were moved to had a non-functional jacuzzi—the water was yellow, unclean, and clearly not maintained. After nearly 2 hours of follow-up, we were shifted again, only to face the same issue in the new room. Another hour went by before the staff finally cleaned and prepared the jacuzzi properly.

In total, over 4 hours were lost dealing with room changes and maintenance issues, which severely disrupted our check-in experience. To make matters worse, when we requested a 2-hour late checkout (considering the delay caused entirely by hotel mismanagement), the request was denied rudely, without any apology or acknowledgment of the inconvenience caused.

While the infrastructure and location deserve praise, the lack of professionalism, mismanagement, and poor guest handling left a lot to be desired. Unfortunately, unless service standards improve, I would be hesitant to recommend this hotel for a smooth and...

🌟🌟🌟🌟🌟 We recently hosted our family function here, and it was nothing short of perfect!

From start to finish, everything was managed with utmost professionalism. The food was absolutely delicious – every dish was fresh, well-prepared, and served hot. Our guests couldn’t stop complimenting the flavors and presentation. The stay arrangements were equally impressive – clean, comfortable, and thoughtfully maintained.

But what truly made this experience stand out was the outstanding service and behavior of the staff. Everyone on the team was courteous, well-trained, and genuinely cared about our comfort.

A special thanks to the General Manager and Manager, whose involvement made all the difference. Their leadership, attention to detail, and calm handling of every request ensured that everything ran smoothly. They were available throughout the event, personally checking on things and making us feel valued and heard.

Their hospitality turned our special occasion into an unforgettable memory. I would highly recommend this place to anyone looking for world-class service and a truly memorable...

We both husband and my wife stayed at Hotel Jalsa Retreat for three days. It was a wonderful hotel with a luxurious look and high-quality furnishings. During my shooting tournaments these past four years, I've stayed at some of the best hotels in the country, but even a five-star hotel can't offer so many things in this budget. Perfect cleanliness, very courteous staff, one of whom I even remember (Mr. Aryan), unlimited water bottles in the rooms, ample tea packs and toiletries, and a Restaurant with delicious food, with one of the staff members, Mr. Shukla, being the best in service (he even had a special fasting dish prepared for my wife on a fasting day). A well equipped and maintainted gym which covers almost all necessary machines. Overall, this was very good experience and if I ever come to Bhopal again, I'm sure...