Hotel Maa Bhagwati Palace — Hotel in Chhaigaon Makhan

Worst service in terms of rooms hygiene and AC is off condition in most of rooms and the staff is not manageable like talk with pathetic behaviour

Poor Check-In/Check-Out Experience: Guests reported a frustrating check-in process due to the hotel's unclear partnership with Booking.com, with staff initially refusing to acknowledge advance payments. This led to delays, with one guest noting a 30-minute ordeal involving women and children. Check-out was similarly problematic, with staff unaware of prior discussions, demanding full payment again.

Water and Maintenance Issues: Multiple reviews mentioned non-functional hot water due to heater issues and air conditioning problems requiring repeated calls to fix. Bathrooms were also criticized for lacking essentials like walk-in slippers.

Unprofessional Staff and Poor Service: Staff were described as borderline rude, particularly at reception and in the dining hall. Room service was slow, and some guests felt the staff lacked hospitality,

Activities and Noise Issues: The resort lacks activities for children, with only a pool mentioned. One guest complained about loud music from a wedding party continuing until 2 a.m., despite complaints, disrupting

sleep.Hygiene Concerns: Some reviews noted hygiene issues, such as poorly maintained bathrooms and a need for better overall cleanliness.Overall, guests found the resort disappointing for its unprofessional management, inadequate facilities, and lack of family-friendly amenities, with many advising to book elsewhere.

Overall...

Had a bad experience with their restaurant in 2nd time. Kept us waiting and then closed unexpectedly. Poor management, no accountability.

Restaurant review:

Decent restaurant situated on the NH347B, and seems like the best place according to the standards on this NH.

Good enough variety in starters but it's mostly chinese, continental is missing. Tried 3-4 dishes and they did matched the expectations.

In main course also we tried Paneer, different breads, biryani, dal and everything was awesome. Milk shakes are okayish.

Service is quite brilliant, with good simplistic ambiance and decent capacity.

Far from the main city but...

One Day had the opportunity to stay in this hotel, again I had a very dirty experience in this hotel. The room I was given in the said hotel was not cleaned at all. Also, I was given a room that was closed for room maintenance. After I talked to them and got a room changed, it was fine but it took almost 1 hour to change the room. I asked if we should have dinner here or not, but since there is no hotel nearby, if we order food in this hotel, we get very poor quality food. Overall, it is a very bad hotel and I strongly request that no one should stay in this hotel. Your money...