Hotel Rivoli — Hotel in Haryana

01-03 February, 2019.|We were in Rohtak on official work, four of us. We reached the|city in the morning of 01 February, Friday. We were four of us,|booked in Hotel Rivoli in the city, at a central location.|We had actually come in from a side lane, instead of the main road.|The hotel is bang on a main road, the Sonepat Road, and is close|to the Sheela bypass. The reception area is impressive, manned by|quite a few friendly gentlemen. The reception area also features|a large number of photographs of celebrities who have visited the|hotel before, primarily cricketers. The reception area has a|clock (we reached at 11am!), a fan and a portable air conditioner unit.|We went to our respective rooms to freshen up, and prepare|ourselves for the day(s) ahead. I was assigned room 502 on the fifth floor.|The room had on entering, to the left, a small side-table beside|a queen size bed, with a nice colour scheme corresponding to most|of the hotel. White and dark brown, with cream breaking the contrast.|The floor had a faux wood covering. The bed-stead had soft|cream-coloured cushioning. The curtains were deep yellow in colour.|There was a soft office chair towards the window (which also had|an air-conditioner, which we did not need in the cold North|Indian weather). There were two soft pillows, and two cushions,|with a nice lead pattern on a cream base, a pattern which was on|the bed runner as well. The lighting was graded, and sufficient.|The small office-space was next to the wall (which was visible|straight on entering the room). This part also had an electric|kettle with facilities to prepare hot beverages (which were|replenished daily, along with bottled water, and the supplies in|the bathroom). There was a wall-mounted TV on the wooden panelled wall.|There was a small glass circular centre table. To the right on|entering the door, was a small baggage area, a wall-mounted|mirror, and a large wooden cupboard. The bathroom was in front of|this place. Neat and clean, and well-stocked, this also followed|the general colour scheme of the hotel. The bathroom had a|intercom phone as well, in addition to one in the room.|The overall ambience of the hotel is quite nice, with a nice|well-lit corridor (with concealed lighting), patterned walls and|a faux marble floor. We also patronised the restaurant, `Dhaba'|regularly for breakfast on the next two days. We had early starts|on both days: the management were gracious enough to have some|breakfast prepared for us (including...

It doesn't deserve a 3 star status. The lounge is very misleading as the staff there is helpful, polite, well informed and quick to act. Lobby is clean and smart, although small. ||But the rest everything is pathetic.||Room: A staff member (non uniformed) was sent with me to 'check' the room. All he did was switch on the AC and left. There was no complimentary water bottles or RO water or any sort of drinking water in the room. No ventilation - no windows, no view. There is a running glass counter in the room which was dirty to the extent that it had few strands of hair on it!! The sheets were stained with crumbs on it. The bathroom had no lock. The pot had horrible stains! There is a toilet paper holder but no toilet paper. There was an almost empty roll with a torn off end on the bathroom counter though. The counter also had a half used tube of a tiny 5 rupee colgate toothpaste. There was a shower enclosure in the bathroom, again, no door. In fact, there was no need for the enclosure because turning on the shower flooded the entire bathroom regardless. The toiletries provided were of the cheapest quality possible. The towels used to white at one point but weren't anymore. ||||Room service: I understand that during the corona pandemic, the restaurant was shut and limited menu was available. But the kitchen was uninformed of what they had. I ordered one thing and in a few minutes I got a call that it won't be possible for the kitchen. I ordered another thing, they accepted the order, only to call again a few minutes later to inform that it won't be possible. The food at dinner was.decent though.||Breakfast was also served in the room. For a vegetarian, options included aloo parantha (which came undercooked, thick, more flour than aloo) and sandwiches. There was no toast! No jam. And I don't know which brand of butter was used and for how many years it had been frozen. Instead of toast I was offered four pieces of grilled bread. So cold that there was no way the hard rock butter could ever melt on it. ||I also ordered warm milk. They had no health drink like bournvita, complain, Horlicks, milo or cocoa powder. So they sent Chocos cereal instead. I can bet that it wasn't Kellogg's! It was stale, non crunchy and pathetic to taste. ||||I am shocked that they call themselves a premier hotel of the region despite this level of service....

It doesn't deserve a 3 star status. The lounge is very misleading as the staff there is helpful, polite, well informed and quick to act. Lobby is clean and smart, although small. But the rest everything is pathetic. Room: A staff member (non uniformed) was sent with me to 'check' the room. All he did was switch on the AC and left. There was no complimentary water bottles or RO water or any sort of drinking water in the room. No ventilation - no windows, no view. There is a running glass counter in the room which was dirty to the extent that it had few strands of hair on it!! The sheets were stained with crumbs on it. The bathroom had no lock. The pot had horrible stains! There is a toilet paper holder but no toilet paper. There was an almost empty roll with a torn off end on the bathroom counter though. The counter also had a half used tube of a tiny 5 rupee colgate toothpaste. There was a shower enclosure in the bathroom, again, no door. In fact, there was no need for the enclosure because turning on the shower flooded the entire bathroom regardless. The toiletries provided were of the cheapest quality possible. The towels used to white at one point but weren't anymore.

Room service: I understand that during the corona pandemic, the restaurant was shut and limited menu was available. But the kitchen was uninformed of what they had. I ordered one thing and in a few minutes I got a call that it won't be possible for the kitchen. I ordered another thing, they accepted the order, only to call again a few minutes later to inform that it won't be possible. The food at dinner was.decent though. Breakfast was also served in the room. For a vegetarian, options included aloo parantha (which came undercooked, thick, more flour than aloo) and sandwiches. There was no toast! No jam. And I don't know which brand of butter was used and for how many years it had been frozen. Instead of toast I was offered four pieces of grilled bread. So cold that there was no way the hard rock butter could ever melt on it. I also ordered warm milk. They had no health drink like bournvita, complain, Horlicks, milo or cocoa powder. So they sent Chocos cereal instead. I can bet that it wasn't Kellogg's! It was stale, non crunchy and pathetic to taste.

I am shocked that they call themselves a premier hotel of the region despite this level of service....