Prem Plaza Hotel — Hotel in Haryana

I recently had a one-night stay at Prem Plaza Karnal hotel with my wife, and I would like to share my review:

Positives: The hotel offered nice, spacious, and hygienic rooms with all the necessary facilities. The breakfast buffet had a good variety of options, and the location and ambience were excellent.

Room for Improvement: The valet parking system was not up to par as they left my car outside the hotel instead of parking it inside after the rush was cleared. Moreover, they provided mini bar items and snacks in the room without our consent and later charged for them at check-out. To enhance guest experience, the hotel should either avoid placing such items in the room or ask during check-in whether guests want them. Alternatively, they could charge for the mini bar items during the refill, ensuring guests are informed of the charges beforehand.

Long Check-out Process: During check-out, it took an uncomfortably long time as they sent a person to check whether the mini bar items were used or not, resulting in unnecessary delays and discomfort for the guests. The hotel should review this policy to streamline the check-out process and ensure a more pleasant experience for their guests.

Staff Experience: The reception staff was a bit rough, and they didn't assist with our luggage during check-in or check-out. Additionally, it seemed like their behavior varied based on the appearance of the guests, with a different approach towards 'well dressed ' people compared to others. I believe the owner should provide proper training to the staff regarding courtesy and unbiased behavior towards all guests.

Overall, it was a pleasant stay at the hotel, but there are areas where improvements can be made to enhance the guest experience. By implementing the suggested changes, the hotel can create a more transparent and satisfactory stay for...

We recently hosted my sister’s engagement at Prem Plaza Hotel, and unfortunately, the experience was far from what we expected. The food quality was very poor — several dishes were either cold, bland, or tasted stale. Many guests personally complained about the taste and variety, which was extremely embarrassing for us as hosts.

The service was equally disappointing. The staff was inattentive, slow, and seemed completely disorganized. Many tables were left unattended for long periods, guests had to repeatedly call for water and other basic items, and the staff lacked basic courtesy and professionalism.

Given the reputation of the hotel, we expected a smooth and memorable event, but the overall experience left us deeply dissatisfied. I would not recommend Prem Plaza Hotel for hosting any special occasions unless they seriously improve their food quality, staff training, and...

We have booked this hotel 2 months before for our marriage function(hall and lawn), all bookings are done nearby this hotel for other ceremony as well.Now the general manager of this hotel is saying we cannot give you lawn because we are going to start construction work here..we said you have booked than..he said the manager who has booked was unaware about the construction work..totally unprofessional...we are in loss because of this hotel we have booked our rooms nearby and other hall nearby..guys please do keep in mind when you come for a booking to Prem plaza..general manager mr Morris is saying this is the policy that we can cancel any booking prior to any function..such a...