The Gulmohar Grand Hotel - 8 miles stone Una Behdala — Hotel in Himachal Pradesh

I must recount the astonishingly appalling experience during my brother's wedding at Hotel Gulmohar Grand Una. Despite its name "Gulmohar Grand", this hotel was far from grand and proved to be an enormous disappointment.

We decided to host my brother's wedding here, driven by false promises from Mr. Neeraj, the hotel general manager. He unabashedly claimed that they were seasoned experts in orchestrating weddings, but our trust was misplaced. We were required to pay the full amount upfront, which we later regretted as it left us trapped.

Upon arrival, our suite was a disaster - dirty, foul-smelling, and malfunctioning and so were most of the rooms. The entire hotel was unclean, with trash and dirt piling up in the lobby. It took almost half a day for them to clean the rooms which was embarrassing. We asked for staff to help guests find their rooms, but none were provided.

The decorations, despite assurances remained neglected and outdated. On the Tilak and Sumoth day, we were herded into a room ill-suited for a Havan- a small closed room with only one AC for more than 50 people. They claimed to have a chimney for Havan in the room which was covered. The Havan room had bees and an overlooked beehive which bit our guests disrupting our sacred rituals. The Mehndi hall had a filthy music section, and when we complained, the hotel staff told us to manage it ourselves.

Pagdi for the Baratis was missing. The hired band was terrible. The Milani Haar we paid for was missing. The DJ setup with an LED screen was disappointing. The Phoolo Ki Chadar was poorly executed, with 90% green leaves instead of roses.

The wedding night arrangement was a torment. After dinner during Jaimaal ceremony, the hotel staff kept pestering us for Shagun, robbing us of a peaceful meal. Within 30 mins of giving away Shagun, the entire hotel became deserted, with no staff or guards available to support us for the wedding event. It was a nightmare.

The wedding ceremony in the Mandap hall was marred by problems. Chimney they mentioned was a facade, and the AC stopped working after two hours. Power fluctuations forced us to rely on the cameraman's lights.

The hotel general manager, Mr. Neeraj, displayed incompetence and indifference to our concerns. His attitude changed from "You are family, we are to help" to "Who cares" and arrogance once he received complete advance payment.

Despite requests for a preview of the final wedding setup with decoration specific to our needs, for which we had paid an additional amount, we received subpar decorations with minor modifications to the hotel's previous setup. The use of weathered fake flowers and a general lack of finesse in execution resulted in a dispiriting sight as the Mandap bore the scars of neglect. The entire delivery of the wedding setup was subpar workmanship and a mere change of curtains by Vishal, decoration incharge.

Despite our requests, we were denied access to any hotel staff's contact details for support during the wedding night.

Our sole means of communication was Mr. Neeraj, who conspicuously absented himself on the day of the wedding. After an entire night of futile calls to Mr. Neeraj with teary eyes, it was not until morning 6:30am we were provided with a chef's contact no. to address our plea for basic necessities, such as water.

Mr Vijay, the operations head was extremely rude after receiving full payment. He was scarcely available and not contactable too.

It's unclear whether this was the hotel's first wedding, if their staff was incompetent, or if management was careless. They ruined our experience and showed no understanding of how to manage a wedding.

If you're contemplating hosting an event here, DO NOT. It was a haunting experience.

A Plea to the Hotel Owner: Sir, your hotel has great potential, but the staff is ruining its reputation. They ask for money even after full payment and ill treat when denied. Consider removing Mr. Neeraj and Vijay and reevaluating your partnership with Mr. Vishal. Your staff is tarnishing your...

We recently hosted my nephew's Residential Shagun Ceremony and Barat Departure from Grand Gulmohar Hotel, Una Chandigarh Highway, As it was Himachali Marriage and there are so many rituals like Mehndi ,saand , samohat, Sangeet Dj night, toran , haldi etc, I asked from Hotel GM operation Mr Neeraj ji, kaise hoga sab , He replied with guarantee Ghar wali Bat hai sab achhe se hoga, And he did it, All functions were Awesome and grand as the Name of hotel GULMOHAR GRAND, every one enjoyed alot, decoration and arrangment were amazing, Rooms from all categories were very nice, neat and clean, Room service, laundary, housekeeping, restaurant ❤️, co-operative Hotel staff , reception Manisha Ma'am, Harsh, other front desk person were very cooperative, they (Harsh) provided midnight house keeping and room service and other requirements in seconds , There were on the heels, Yaar Ghar pe itni jaldi koi nai kehna Manta, Finally Big thanks to Neeraj Ji Team Neeraj ji , They are professional and managed very well, Lastly but not least special Regards to Balraj Kalia ji(Kalia Bus service) and Rajesh Parashar ji, Vice President(BOCI) For recommendation this Venue...

We had been to the Gulmohar Grand Hotel two times, and the stay then in 2022 was comfortable, but this time, it was a bad experience. When we booked in April 2024, the room was okay; no TV network was available, and the bathroom had the water leaking; we had to place the doormat to prevent us from falling. The request for an extra bed (we had done the bookings prior and hadpaid an advance for it), had a mattress which had torn cover, it was smelling, and it was placed on the floor without the folding bed! The worst was the bedsheet, which had stains and the quilt with no cover; it was of cheap quality and had grease marks on it. The quality of the food during the dinner was bad. Breakfast had all the things gone cold, and none of the heating was on, and both times, we had to keep calling the staff to give us water or tell them about any other requirement. The hotel bell cart had all its four wheels struggling to come off. The only person who was helpful and worth mentioning was the hotel staff member, Ms Manisha. She has very good communication skills, she is courteous, polite, respectful and she was very...