I stayed at Hotel Viona for 7 days with my friends, and while the rooms were decent, the overall experience was terrible due to the extremely poor service.
Firstly, there were several instances where there was no water in the bathroom, and we had to remind the staff multiple times to fix the issue. Secondly, the room key cards stopped working every day after 12 PM, and we had to go to the reception daily to get them reactivated—a frustrating and unnecessary inconvenience.
We had also prepaid for breakfast, but the options were abysmal: only poha, a sandwich, and aloo paratha were available. The poha was awful, and the breakfast experience was far below expectations.
To make matters worse, during checkout, the billing process was chaotic. They tried to overcharge us, claiming we ordered more than we did. We had ordered 12 water bottles and 2 glasses of Coke, but they included extra charges. They also promised 4 complimentary water bottles per day, which were never provided. On top of that, despite the fact that we had prepaid for our rooms, they initially claimed we hadn’t paid anything. Although this issue was eventually resolved, it caused unnecessary stress.
The management was completely disorganized and confused throughout our stay. I would strongly recommend avoiding this hotel if you value good service, honesty, and professionalism. There are far better...
Read moreabsolutely perfect from start to finish. The hospitality here is unmatched — every staff member was genuinely kind, attentive, and always ready to help with a smile. The rooms were spotless, beautifully maintained, and offered complete comfort. The food was delicious, with so many thoughtful details that made every meal special. What truly stood out was the warmth and care — it felt less like a hotel and more like home.I would highly recommend this place to anyone looking for comfort, luxury , and genuine hospitality. Can’t wait...
Read moreI had a great stay at the hotel. All the tourist attractions are nearby. The location is pretty good and the staff is polite and nice. The rooms are very clean and tidy. The food's amazing and the experience was like that of a 5 star hotel. { Hotel Viona } friendly staff...
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