OYO Flagship Crystal Studio(A unit of Crystal Group of Hotels) — Hotel in Jharkhand

Worst experience. I wish, i could give negative feedback to them. I have booked hotel 1 week prior to my wedding reception for my guest through oyo website. Property manager called me just before checkin and intimidated me by telling he wont allow me checkin in this low price and i need to cancel the booking. I reported the incident multiple times to oyo assistance and coustomer care executive suggested me to cancel the booking when i canceled it,oyo has deducted total booking amount. I reported several times my issue but never got corrective feed back from oyo team. Still i havent got my 9000 INR amount back. Oyo assitant is more than worst. Please think twice or more before doing booking, even property manager said you can complain where ever you want but they will not allow my confirmed booking which was done through oyo website.I am having all the service request numbers for my complains and booking . Strange thing is that oyo team marked all my complains as resolved without my consent, and actually non of the service requests got resolved. Worst service level experience with oyo team and oyo crystal studio jamshedpur . I know they cheated me and never return my booking amount of around 9k. For more details you...

Located prominently at the centre of the city at Sakchi, it is an average hotel for a higher price. The hotel could not be reached on phone through the oyo app so the call centre representative gave a mobile numner which was again not responded. Fortunately, the maps took me in front of the hotel. The hotels reception is on the 3rd floor and has a good inventory of rooms on different floors. Food is available on order although there are plenty of food outlets around the hotel for lunch and dinner. Breakfast is available through order from reception as the outlets outside do not function much in the morning. The quality of budget hotels is well understood, however, i have found basic housekeeping missing in the room that i was allotted. There were hair strands on the bedsheet and was torn at one edge. The bathroom walls are dirty(ceramic tiles) and the ceiling was black due to water seepage on which molds could be seen. The room AC had water dripping on the headboard of the bed. The hotel does not offer tea coffee maker in the rooms. In all, basic housekeeping was missing in the room allotted to me. May be the management should think proper maintenance to raise the room standard. The staff is good and attends to...

Location is near to Sachi chowk. Very convenient to reach Very rude staff. Full of attitude. In the name of hospitality business they humiliates customers. No request will get entertain and straight away staff will say you can go out. Preciously the words are "you are wasting time by arguing", "cannot take request because no staff available", "you go out and take other hotels", "you have not paid me". Only idli and dosa is the option for breakfast, no tea no coffee. No in house kitchen. They will not arrange other items even asking for paid service. Very late in serving the breakfast. Even Zomato delivered before they serve and that too with multiple followup Dirty blankets and smelling pillow... They claim it is laundry wash but actually it is not. Pictures attached. Smelling bathroom. Very quick in getting customer checkout... They will call you and remind you that 11 AM is...