The Royal Retreat — Hotel in Jharkhand

I got my Engagement done from this hotel We booked the lawn for the function I have given two stars for the positive points...else the attitude the manager carried deserves a zero

Positive points:

1. Food
2. Hospitality (except the manager)
3. Decoration
4. Ambiance

Negative points:

1. Manager He was a someone named "Mr Kaushik"... would never like to get any of the functions done from this hotel just because of this person (if you are a manager first learn how to talk.. specially when you are in business) He's simply a mannerless , highly impatient and very rude person And would treat you as if he's doing some act of favor

He first avoided giving us the lawn and gave us the terrace area saying the lawn is booked (they save it for bigger functions in case someone comes...a function like wedding would find more money than Engagement)

If you try talking to him over phone and you don't agree to him over the high price his voice would turn rude "Aapko krana h to krao wrna rhne do" or "aap aisa kro terrace pr hi kr lo apna function" (Mr Kaushik try being patient)

2. The charge is bit more for decorations than expected and if you question it Mr Kaushik is there with answer "artificial flower hi milega itna me(as if charging in six digits is small amount) ...real lagwaoge...

"Aroma - The Royal Retreat" restaurant was great before , but introducing Awadhi food festival corrupted the whole scenario. Food has gone worse to worst and service people denied serving the actual food which has drawn us previously. This time we all felt that non selling waste food now being forcefully shoved down the throat in the name of Awadhi food festival. Big NO for BENGALI , Only opt for old menu (which they removed in the name of Awadhi) if they ask you to take the new high priced menu at no good taste , simple reject and leave the restuarant and write a strong review in google.

Suggestion : If you wish to introduce such waste food festival , keep the old menu items available as well as a saviour. I have been to many many food festivals before but this was...

Food and service were terrible this time when I visited in March'22. I had visited their restaurant previously, the food was good then. Service was poor(delayed/messy serving) too. I had visited alongwith my family for dinner, and had opted for the outdoor seating. Suddenly the so called manager (a bald guy) barged in and spoke so rudely asking us to vacate, stating that this place is reserved for some party( which wasn't even happening!). Eventually we found 4 men sitting in the same place. The same message could have been communicated in a humble tonality!

The manager I feel needs to be reminded that he is in the hospitality sector, and such arrogant behaviour isn't going to work here. Definitely never going to go back here ever, not will I...