Broad Bean Resort And Spa - Munnar — Hotel in Kerala

I recently stayed at Broad Bean, and I want to commend the receptionists for their outstanding service. Although I couldn’t remember all their names, I was genuinely impressed by their professionalism and helpfulness.

Badal, the friendly service , went above and beyond. He was always ready to assist, even coming to my room to address any needs. His customer service skills were exceptional. Joseph helped resolve sink blockages promptly, despite the less-than-ideal conditions. His dedication to ensuring guest comfort was commendable. I’d like to express my gratitude to Amalu. Her positive attitude and cultural sensitivity made a significant impact. The tradition of performing an aarathi was a delightful touch. Overall, the receptionists at Broad Bean are supportive, quick to respond, and maintain a high level of professionalism. The only minor concern was the cost of food, which was excellent but pricey.

I would need to mention the cons though: Cons: Language Barrier with labours: The labor for cleaning and activities was not language-friendly, which could be challenging for guests who do not understand Hindi. Room Issue Communication: Representatives should verify and address room issues upfront instead of informing guests later. Although it was partly our mistake, it primarily stemmed from miscommunication between the staff and the representative. Pedal Boat Incident: During our pedal boat activity, the boat stopped working in the middle of the water. This turned the activity into a stressful adventure as we struggled to return to land with a child. It was a horrible experience. Food Accessibility and Cost: Outside food options are quite far and require a cab to reach, while the food available inside the resort is expensive. MakeMyTrip Issues : The biggest concern is the hotel's reliance on MakeMyTrip (MMT). The negative behavior of MMT could discourage guests who book through them from returning to the resort next time. The delay in extending our room for one more day might have been due to MMT's confirmation process. Without MMT's involvement, I would have given the resort a 5/5 rating. However, this resort deserves a solid 4/5.

Overall, despite these issues, the resort provides a...

Cleanliness 10/10 Staff 10/10 Food 10/10 View 10/10 Room 10/10

If you are ok with the rate and photographs... Then no need to read further, just book it. When i check this in google i had a picture in mind that it will be their best pictures. But when i reach here i was really happy. My happiness started when i called reception even before coming. They were ensuring that I'm taking correct way as the road works was going on. They kept on call till I'm reaching and they were sorry for the road condition which is not even their fault. Less than a km the road is bad. I'm received with a nice welcome drink. The reception staffs were very pleasant. Buggy service was there to the room. The room was exceptionally good than what i had in my mind. I was planning to go outside for lunch. But later decided to have it here itself because the cost was reasonable. The schezwan sause was too yum for my fried rice and noodles. I have chosen Dinner buffet and all the dishes were exceptionally well. I met Chef Kannan and personally Thank him for the food. He was really a nice person. I really appreciate how he managed the menu to be liked by all types of guest there. Lunch, dinner and breakfast everything was tasty. The dining area is very nice also. A wide variety of food was available for the dinner and breakfast buffet. The reason why i chose dinner from there is because of the service i got during lunch. The guys Hari, Aadithyan, Ashish or ashwin and many names i forgot, all staffs were there at your service with a smile. Whatever good the property is, the behavior of staff is the best thing, for this i will give more ratings for the staff rather than the property. Zipline was complimentary and it was ok. A small pedal boat, aturvedic spa, kids play area, indoor games, a swimming pool etc was there. The pool was well maintained and clean. I must say that their hospitality will make you happy for sure. Also clean and well maintained property with a scenic beauty of nature is a plus point. I have visited here in November 2023 and there was many guest from north india and...

We booked broadbean resort expecting a relaxing 5 star service yand stay in Munnar. But there is so many things at all levels to call out for anyone to check before going there.

1. This is ~15 km from actual Munnar and in fact hot due to its location.One cannot expect Munnar weather in here.
2. This says 5-star hotel online but it does not look like one though they price everything as one. We booked a jacuzzi premium room and the moment we entered the room it was all dusty and dirty that my family was sneezing all along. We had to call the reception to clean everything but then they offered the room next to us after cleaning it . So we had to wait for an hour before getting a new room. 3)The new room was Ok but nowhere compared to the 5 star one. The footon beneath the bed was dirty but they covered it with the bed mat to hide the same. 4)Hot water was taking forever to get and the bathroom water was taking forever to drain. 5)Iron box was not working and also there are no towels and when asked only 2 were provided
3. From driver point of view,Our driver had to park the car on the road somewhere and they only had 2 toilets for around 50 drivers like ours.
4. They said private balcony but all we saw was construction workers and trash from that balcony. 8)Swimming pool was not cleaned at all so we had to pass on that experience as well. 9)The utensils in the Kitchen were not kept wipe clean. The tables were not cleaned after promptly. I had to wipe clean the plates and cups before using them to make sure they do not have any hair or dust or any other stains.
5. kids corner or the toilets in the reception are not all kept up.Trashes were overflowing in the bins.

We prefer resort days to feel pampered but this one was extremely frustrating as everything had to be asked or told or mentioned.

We did not have any of the above knowledge before booking this as we went through the travel agent and the reception refused the payment refund when we asked to cancel the booking.

The experience was like a lodge but the payment we paid is for a...